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FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  We pride ourselves at creating customized solutions that can fit a wide range of budgets. The critical components that make up our pricing involve the type of artificial turf, the specific infill, and labor. Artificial grass can vary dramatically in price depending on quality, pile height, face weight, and backing. Infills can also vary with silica sand infills on the low end and specialty pet infills such as Zeofill on the higher end. Labor is determined by how many days a job will take and how many crews. Is there easy access for equipment or will we need to do the work mostly by hand? Are there irrigation issues that need to be addressed? Are there grading issues? Are there complicated patterns or cut outs that need to be accomplished?

• What is your typical process for working with a new customer?

  Our process first begins by seeking to understand the problem the customer is trying to solve through the use of artificial grass. A phone conversation is typically the best way to begin a dialog, review the problem and some potential solutions. The second step in our process is to have an estimator visit the site to conduct a more in depth conversation with the customer, clearly articulate the problem, assess the site, bring relevant turf samples, accurately measure the space, and create a unique solution taking into account the customer's budget. The third step is to draft a quote which is sent electronically to the customer and which outlines the scope of work. We pride ourselves on being the most responsive artificial grass installer in existence. We believe it's poor customer service to have long wait times for quotes, unanswered emails, or unreturned phone calls. Our entire process can often times take less than one day. Appointments can typically made within 48 hours of an initial conversation. Quotes are submitted same day.

• What education and/or training do you have that relates to your work?

  All Superior Synthetic installation crews have undergone rigorous training by the Synthetic Turf Council and adhere to the STC's strict standards concerning artificial grass installations. In addition, our Area Manager and Director of Construction has a degree in landscape management and close to twenty years in all aspects of landscaping. A highlight of his career was managing the grounds at a PGA golf course. In addition, our crew are licensed and trained irrigators. This is a critical to being able to safely and legally perform irrigation work in the state of TX.