My roof suffered some hail damage last year and after filing a claim with my insurance company, I started searching for reputable roofers/general contractors. I reached out with my inquiry on Thumbtack and Matt Snow was one of 5 contractors that reached out to me promptly. Of the contractors I met with, Matt quickly made it to the top of my list. His courteousness, professionalism and reasonable estimate gave me just the confidence I needed to make my decision on which contractor to work with. Not knowing much of anything about roofing, it was a bit daunting to choose a contractor in the first place but Matt kept things simple. Not only did he provide a free inspection/estimate but sat down with me and reviewed the insurance claim, answering any questions/concerns I had. He also walked me through anything I didn't understand about the claim and at no time made me feel obligated to his business. The deadline for my claim was just a few weeks away and I was very concerned about the amount of work and time it would take for my roof to be completed and for my claim deadline to be met. Matt understood my sense of urgency and communicated his availability to me as well as providing me an accurate detail of how long it would take for the work to be completed.
On the day of the job, his fellow contractors (he works with a team of two others) showed up promptly at 7:30 a.m. and started the work. I dealt with Matt directly, from start to finish of the project, and I appreciated there being no confusion or need to repeat myself to anyone else. I was charged for the roof after work on it had been started and Matt checked in a couple times throughout the day (it was a one day job) to keep me posted. Matt and his team are very reliable in my experience and wholly professional. Professionalism with courtesy go a long way in my book and Matt definitely defines that. This is an honest, transparent (reasonable rates and itemized invoice) and hard-working business that definitely wants to earn their customer's loyalty as much as their monetary business. My roof was a small job that didn't require a lot of hands but Matt and his team of two worked around the clock and delivered. I could hear them on the roof for the duration of the work and have no doubt as to how dedicated they are to getting the job done and done well! I also got the impression that no job is too big or too small to have Matt's full attention and dedication. Matt will work with your time, budget, claim and concerns. I highly recommend City Wide General Contracting and can't say enough great things about Matt and his team.
This is a lengthy review but I wanted to cover all the bases of what I look for when hiring an individual/business. I am a first time homeowner and had no personal/direct experience with property damage and insurance claims prior to this. Matt put my mind at ease and made this process a bit more pain-free. I hope this review will be very helpful to anyone who is like me and wants to ease some of the stress that goes along with seeking reliable, reputable and courteous businesses. If you need roof repair or any General Contracting work, definitely consult with Matt Snow and City Wide General Contracting.