Joe's PC and Printer Repair

Fort Worth, TX

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About this pro

How does your service stand out?

I'm CompTIA A+ certified as well as being certified on HP and Dell products and I have over 15 years of professional experience.

What do you enjoy about the work you do?

I really enjoy helping people by solving their technical problems. I also enjoy taking things apart and putting them back together.

Location

Fort Worth, TX 76111

Background check

Complete

Times hired on Thumbtack

276

Reviews

164 Reviews
  • Chris C. Aug 27, 2016
    Computer Repair
    Verified Review
    I have a Microsoft surface pro that needed the o's image reinstalled. I originally took it to best buy and they were not able to reinstall. Joe had my sons surface for a couple of hours and contacted me that it was ready for me to pick it up. He even advised me on the updates that were needed. Highly recommend. Thank you Joe.
  • Jacob G. Aug 20, 2016
    Computer Repair
    Verified Review
    Quick and effective! The epitome of professional. Knowledgeable, and went above and beyond to meet my expectations. 5 stars easily!
  • brandon c. Aug 11, 2016
    Computer Repair
    Verified Review
    fast service, decent prices would recommend
  • Chris C. Aug 27, 2016
    Computer Repair
    Verified Review
    I have a Microsoft surface pro that needed the o's image reinstalled. I originally took it to best buy and they were not able to reinstall. Joe had my sons surface for a couple of hours and contacted me that it was ready for me to pick it up. He even advised me on the updates that were needed. Highly recommend. Thank you Joe.
  • Jacob G. Aug 20, 2016
    Computer Repair
    Verified Review
    Quick and effective! The epitome of professional. Knowledgeable, and went above and beyond to meet my expectations. 5 stars easily!
  • brandon c. Aug 11, 2016
    Computer Repair
    Verified Review
    fast service, decent prices would recommend
  • Gaynell p. Jul 27, 2016
    Printer Repair
    Verified Review
    Joe was easy to deal with. He quickly diagnosed the problem. Good communication!
  • richard b. Jul 4, 2016
    Computer Repair
    Verified Review
    Good work. Fixed my computer in satisfactory time.
  • Will M. Jun 9, 2016
    Computer Repair
    Verified Review
    Desktop would not boot. Panicked, I chose Joe and took computer to him. I informed him that there were TWO hard disks, one with Windows and the other with my data. He diagnosed hard disk failure on the boot drive.I purchased a new drive and took to him. He replaced the drive, installed Windows on it, and called within about three hours to say I could come pick it up. Upon getting home the system started perfectly. I began to reinstall my programs from my saved files and saw that Windows had been installed on BOTH drives, overwriting my data. I've called Joe four times in the last 24 hours. I've asked for a return call each time in a manner starting with an inquisitive tone and progressing to desperate while maintaining a professional tone. I have yet to receive a call from Joe and no longer expect one. Unless an unknown emergency has befallen him, I must assume Joe's PC and Printer Repair does not stand behind their work.
    Replied to Will M. - Jun 9, 2016

    I've called you twice and left a message but you didn't respond. I didn't install Windows on both hard drives. The hard drive that went bad also had your data. I don't know what on the second hard drive. I tried to boot to the second hard drive but couldn't, so it obviously wasn't the boot drive. The second hard drive does contain a previous Windows installation, but it didn't contain a boot record. So whoever installed it for you last time set it up incorrectly. Out of 161 reviews you're the first person to give me a bad one. So I think that says something about the quality of my work.

  • Patricia L. May 20, 2016
    PC Computer Repair
    Verified Review
  • Jim S. Jan 18, 2016
    PC Computer Repair
    Verified Review
    A wonderful technician at a reasonable rate.
  • Mary S. Jan 14, 2016
    Computer Repair
    Verified Review
    I already posted a review
  • Juraj N. Dec 30, 2015
    Computer Repair
    Verified Review
    Joe was professional and kind.
  • Angie A. Dec 23, 2015
    Computer Repair
    Verified Review
    Computer was running very slowly. Joe corrected this issue. He is very professional and completed the job by the next day! Exceptional, quality service. Will definitely use again!
  • DougMelanie T. Dec 15, 2015
    Computer Repair
    Verified Review
    Joe responded quickly to my search for PC laptop repair. He was easy to communicate with and knowledgeable about my computer. The best part of hiring Joe was the $50 flat rate fee for service--no matter what the fix or how long it would take (my computer did not need parts ordered which would have been additional). So often a repair job is so expensive that we just end up buying new. I wish all repair services worked like Joe's.
  • JEREMY D. Dec 4, 2015
    Computer Repair
    Verified Review
  • Tawny L. Dec 1, 2015
    Computer Repair
    Verified Review
    Joe saved my laptop on a holiday weekend for a very reasonable cost.
  • Deanna G. Nov 16, 2015
    Printer Repair
    Verified Review
  • Tysha P. Nov 16, 2015
    Computer Repair
    Verified Review
    Great service! My computer is working great now and he finished fixing it in 1 day.
  • Julio L. Nov 8, 2015
    Computer Repair
    Verified Review
    Joe diagnosed the laptop quickly and identified the problem promptly. The first attempt at fixing the issue didn't work too great, but Joe was quick to correct it. The laptop is running very well now with no complaints. Very reasonable pricing.
  • Robert G. Nov 5, 2015
    Printer Repair
    Verified Review
    Joe helped identify that there was no issue with my printer and did not charge for this service. I would take my printer to him if needed.
  • N. T. Oct 7, 2015
    Computer Repair
    Verified Review
    Really great!
  • Yolanda M. Oct 5, 2015
    Printer Repair
    Verified Review
    Fast and affordable!
  • Pamela O. Sep 29, 2015
    Computer Repair
    Verified Review
    Replaced keyboard. Quick turnaround. Really reasonable cost.
  • David W. Sep 27, 2015
    Computer Repair
    Verified Review
    Joe is a computer Wizard. Fixed my kid's laptops: no Muss no Fuss. Would highly recomend for resonable, no BS computer repair.
  • Colten D. Sep 24, 2015
    Computer Repair
    Verified Review
  • Jane B. Sep 20, 2015
    I brought him two printers in the afternoon and he had them ready the next morning. What I thought was going to an expensive bill turned out to be only labor charges. I'm bringing him a laptop next week.
  • Sergeant M. Sep 8, 2015
    Computer Repair
    Verified Review
    Just met with Joe. Seems like a very knowledgeable repair person. Most importantly, just like he explained upfront, no hidden fees, no run around. He asked a few key questions and took my product for repair. Upon completion of his work, I will give a more detailed review and recommend his business to many of my retired Army peers in the area. STANDING BIE.
  • Appel A. Sep 4, 2015
    Printer Repair
    Verified Review
    couldn't be better
  • Shirley Y. Sep 1, 2015
    He replaced the motherboard in my laptop at a very affordable price and didn't lose any of my data. Will use again.
  • Perla S. Aug 29, 2015
    I've been using Joe for about 3 years now. Whenever I have a computer or printer problem I bring it to him because I know he'll do an excellent job without overcharging me. He's very honest, too, because there were a couple of times that he didn't charge me when he realized that I didn't really have a problem and explained to me what it was. I wholeheartedly recommend him.
  • Annie T. Aug 24, 2015
    Computer Repair
    Verified Review
    Good service fast and honest I'm happy with that.
  • Nancy M. Aug 22, 2015
    Computer Repair
    Verified Review
    Joe was fare with his prices, fast on fixing the problem and a true gentlemen, Highly recommended 👍 👋
  • Monica B. Aug 21, 2015
    Computer Repair
    Verified Review
    I was very frantic because I had to idea where to take my computer to be serviced & very nervous not knowing how much it was going to cost. Then Joe sent me a quote & I knew I had to give him a try after reading his reviews. Joe cleaned a virus from my computer & even help me with some security for my laptop all within a few hours. Very nice & professional guy. Will be taking my daughter's laptop in for a run thru as well. Definitely will be referring him to friends & family!!!
  • caulin B. Aug 19, 2015
    Computer Repair
    Verified Review
  • Kari W. Aug 18, 2015
    Computer Repair
    Verified Review
    Great job, great price, great speed. Recommend for sure
  • Emily C. Aug 15, 2015
    Computer Repair
    Verified Review
    Joe was awesome! he was super nice and didn't charge to diagnose the problem like all the other repair places i talked to. He was also super fast, he called me back like 30 mins after i dropped it off to let me know he knew what the problem was and that he would have it all ready to go in a few days. he actually got it back to me even quicker than he initially said he would. He's now my go-to guy for any computer issues! I 100% recommend him!
  • JW H. Aug 8, 2015
    Joe replaced the hard drive and recovered data after my desktop computer crashed. He had the job completed in 1 day at a reasonable cost
  • CT S. Aug 6, 2015
    Computer Repair
    Verified Review
    Good job. Very satisfied.
  • Michael M. Aug 1, 2015
    PC Computer Repair
    Verified Review
    My hard drive failed, Joe quickly assessed the problem and resolved the issue in less than 24 hours. I depended on my computer and only had to be without for less than 24 hours. Great service.
  • Jeff S. Jul 31, 2015
    Printer Repair
    Verified Review
    I will be using him for all of our printer issues. We have several car dealerships and tons of printers. Great service and reasonable!!
  • Cherie B. Jul 30, 2015
    Computer Repair
    Verified Review
    Needed a cracked screen replaced on HP laptop. He was reasonable in price and quick to complete. Laptop works just like before.
  • Edoardo G. Jul 25, 2015
    Computer Repair
    Verified Review
    Very honest and very professional. I thought I needed a new fan because my laptop was overheating. Joe said he had a new fan that would fit it. But to my surprise he said it didn't need a fan and that it was just full of lint. He said he cleaned and applied new "paste" and it's running great. What a huge difference it made plus he saved me $20. I wonder how many other computer repair people would have been that honest.
  • harshitha g. Jul 23, 2015
    Computer Repair
    Verified Review
  • Jo S. Jul 22, 2015
    Computer Repair
    Verified Review
    Joe is proof that you don't have to pay big bucks to get professional service. Other quotes I received were 3 times as much as his (I suspect it's because they have more overhead). But I gave it to him early this morning and he had it ready this afternoon and it's running like new. He even installed a couple of free programs to help me keep it clean. So if you get a quote from him and it seems to good to be true, don't worry. He professional, knowledgeable and very personable. Go with Joe and you won't be sorry.
  • Jesse C. Jul 18, 2015
    Computer Repair
    Verified Review
    Joe took care of my problem with my computer at a very fair price.
  • Sara B. Jul 17, 2015
    Computer Repair
    Verified Review
    I thought I would be without my laptop for a few days. Imagine my surprise when I dropped it off at 1 pm and was told it would be ready between 4 and 5 that day... but even that was inaccurate because Joe called me at 308 PM and said it was completely checked out and charging correctly again. Wow. So blessed. Thank you! !!
  • Karen T. Jul 16, 2015
    Computer Repair
    Verified Review
    Excellent service and price. I brought him the laptop and motherboard and he had it ready in a couple of hours. I was expecting a couple of days lol. Everything works just like before and I couldn't be happier. I highly recommend him.
  • Randy S. Jul 4, 2015
    Printer Repair
    Verified Review
    Excellent, prompt, professional affordable. Joe repaired my printer that was printing blank pages. I dropped off this morning and he had it ready early this afternoon and it's printing great. As my only printer for my home business, I needed it back asap and Joe understood that. I'll be bringing him one of my laptops next week.
  • Emily R. Jul 4, 2015
    Computer Repair
    Verified Review
    He did a great job and was quite professional.
  • Tracy G. Jun 29, 2015
    Computer Repair
    Verified Review
    Joe did a great job on my laptop. It had alot of issues of which I only mentioned a few but he found all the rest and fixed them. I'm seeing programs I've not seen in a long time and it just took him 1 day.
  • James W. Jun 24, 2015
    Computer Repair
    Verified Review
    Excellent service extremely knowledgeable. Definate go to.
  • John W. Jun 24, 2015
    Computer Repair
    Verified Review
    Joe was just great. I brought it to him early yesterday and he had it ready that evening. He let me check it before I left and it worked amazingly well. It runs so much faster now and I'm really pleased. Really affordable too. I recommend him highly.
  • Deandra C. Jun 18, 2015
    Great job repairing laptop. It was running slow and Joe determined that the hard drive was bad. He was able to copy the old one onto the new one and it runs faster than ever. Will definitely use again and recommend him highly.
  • George W. Jun 9, 2015
    Computer Repair
    Verified Review
    Joe was great. Fixed my issue quickly, great customer service and VERY reasonably priced. Will definently use again.
  • Cameron H. Jun 8, 2015
    Joe Gray fixed my all-in-one printer that wouldn't pick up any paper. He had it fixed and back to me the same day. I was very pleased with the service as well as the price. I will be using him from now on and I've recommended him to my friends.
  • Ricardo S. Jun 2, 2015
    He fixed my printer way cheaper than anyone else I called. He had to order a part but it only took a couple of days. Now I'm back in business and couldn't be happier.
  • Kimberly W. Jun 1, 2015
    Computer Repair
    Verified Review
    He was prompt and affordable.
  • Grace G. May 31, 2015
    Great price, excellent prompt service. Will use again in the future.
  • Rita G. May 28, 2015
    After getting Joe's quote I read his profile and all the great reviews he has, not one bad review. I don't know how he can offer such great service at such a low price but he does and I'm extremely grateful. If you need professional computer or printer repair at a low price then Joe's your man.
  • Kayla H. May 27, 2015
    Joe repaired my printer that was spilling toner everywhere. I bought a new cartridge but it didn't help. I was still getting printouts with toner everywhere. He fixed the problem and cleaned out all the toner and even did the extra cleaning that I didn't expect. I will definitely use him in the future
  • Karen C. May 22, 2015
    Computer Repair
    Verified Review
    Joe is always thorough, reliable, and best of all knowledgable!! For example, He worked on 3 devices for me including an old HP. He salvaged my documents and photos even though it 'died' in 2007. He fixed my main laptop's video card, and the virus on my new Venue Pro 11. I have no qualms about my outstanding rating.
  • Dennis N. May 4, 2015
    Computer Repair
    Verified Review
    Good value, nice guy. Joe fixed our PC quickly and answered our follow-up questions likewise. We certainly recommend him. Thanks, Joe!
  • Jerry J. Apr 17, 2015
    Computer Repair
    Verified Review
    Joe removed all viruses and pop ups that just flooded my screen. He had it ready next day. Works like new. Thanks again.
  • Deanna P. Apr 8, 2015
    Computer Repair
    Verified Review
  • Calvin Y. Mar 30, 2015
    Computer Repair
    Verified Review
    Joe helped me with computer that had completely died on me. He quickly notified me that the motherboard was dead, and that the model that I needed was all but impossible to find, however he also pointed me to a local motherboard repair-specialist. When I opted not to fix the motherboard, Joe quickly and effectively helped me recover the information that I wanted to keep off of the laptop. In every interaction I had with him, Joe was punctual, professional, and helpful.
  • Steven C. Mar 27, 2015
    Computer Repair
    Verified Review
    Good price, friendly and quick service. Will go back in the future and will refer to others.
  • Angela S. Mar 16, 2015
    Computer Repair
    Verified Review
  • Chinnapa G. Mar 14, 2015
    Computer Repair
    Verified Review
    He did a very good job, in a very short time he fixed my laptop.
  • Catherine M. Mar 12, 2015
    PC Computer Repair
    Verified Review
  • Terry G. Mar 7, 2015
    Computer Repair
    Verified Review
    Joe did an outstanding job at a fair price. good communication about prices. work done in a fast and professional manner. work done the same day the parts arrived from supplier. replied within minutes of contacting him on thumbtack.
  • Kenneth N. Mar 1, 2015
    Computer Repair
    Verified Review
    My PC shut down and would not respond to the on/off switch. Joe diagnosed the problem as a bad motherboard, ordered a replacement and installed. When I picked up the PC and took it home, it worked for about a day and then went dead again. Took it back and Joe determined the replacement part was bad. In the end, he reordered a part and it now appears to be working well. However, the second part that was orderred was not designed for my chassis and we had to use a larger chassis. Joe did all of this and did not charge more than stated. Joe was very accommodating, but I think the problems were the result of supplier error, which in turn affects the customer's experience. I believe Joe did the best he could considering the circumstances. My PC was dead when I took it in, it is now working. I would likely use Joe again because I believe he is honest and knowledgeable and he sufficiently acknowledged my frustration as well as his own at the problems that were not directly his fault. This is not a negative review of Joe's capabilities. I am just trying to express that sometimes things go wrong for a variety of reasons. The real test is how one responds to the problems. One of my biggest concerns beyond getting the PC back up and running was to preserve all the files. Joe understood and accomplished this, for which I am grateful. Would I recommend Joe? Yes, I would because I believe he is trustworthy, competent, and will do what he says. He had to make some modifications to the other chassis to include purchasing a wireless adapter. In spite of the additional time and expense, Joe did not change his price and the PC is working.
  • Elizabeth A. Feb 27, 2015
    Computer Repair
    Verified Review
    I was so incredibly pleased with this man's work. My laptop pooped on me & I really needed it for school with all of my work still on it. He was fast & was able to save all of my documents in less than 24 hours. He communicated with me the problems & what I would like him to do & never raised the price when he had to reinstall my windows! I would highly recommend him!!
  • Mariah C. Feb 25, 2015
    Computer Repair
    Verified Review
  • Alice S. Jan 30, 2015
    Computer Repair
    Verified Review
  • Berniece A. Jan 28, 2015
    Printer and Copier Repair
    Verified Review
    What a delightful surprise to find someone who has realistic prices and good service. My printer started to act up by not pulling the paper in to the print area. I took my printer in to Joe yesterday afternoon, got a call within just a few hours that it was ready, picked it up today. Somehow a small object found itself in the print area - thank goodness it did not create bigger problems. I was very satisfied with Joe's work and I definitely will be using him again with any pc and printer issues as well as sharing his card with with my friends. It is a blessing to find a talented individual with reasonable pricing.
  • Judy A. Jan 25, 2015
    Computer Repair
    Verified Review
    Laptop repair. Replaced disk drive. I didn't feel I was ripped off. Laptop appears to be working well. Quick and easy.
  • Robyn P. Jan 24, 2015
    Computer Repair
    Verified Review
    Very quick with responses and service. If I need anything else, I will work with Joe again. Thank you!!
  • George G. Jan 19, 2015
    Computer Repair
    Verified Review
    Very effective. Complete.. Very good work. Just as I expected. Laptop had a hard drive problem. He replaced it and copied the existing folders and files, "cloned". It worked.
  • Stephanie W. Dec 30, 2014
    Computer Repair
    Verified Review
    Joe was able to remove the virus on my computer. He made the repairs timely and called with an update before installing additional virus software.
  • Rachelle W. Dec 24, 2014
    Computer Repair
    Verified Review
    This man is amazing fixed my touch screen laptop with no problem. Thanx Joe
  • Pedro L. Dec 24, 2014
    Computer Repair
    Verified Review
    Joe was very professional and quickly advised me of my options he went above and beyond the call of responsibility and services rendered. You can not beat anywhere his flat rate price it is wonderful to see such dedication to customer service. I have all ready gave out Joe's number to family and friends.
  • Regina S. Dec 18, 2014
    Computer Repair
    Verified Review
    Excellent service , price & craftsmanship :)
  • Hunter W. Dec 10, 2014
    Computer Repair
    Verified Review
    Im very happy I went with Joe, best price around and fixed my laptop in no time at all. will be having my business forever!
  • Cornell E. Nov 29, 2014
    PC Computer Repair
    Verified Review
    Joe did a great job. Fixed 2 of my computers in a few days. Brought 1 back to life that I thought was and he also backed up all my documents onto external hard drive. Reasonable pricing. Thanks Joe.
  • Curtis B. Nov 26, 2014
    Printer Repair
    Verified Review
    Although my printer turned out to be unrepairable, Joe was able to quickly examine it and let me know his verdict quickly at no charge. Good service.
  • Ken H. Nov 25, 2014
    Computer Repair
    Verified Review
    Timely, professional, reasonable. Couldn't ask for better service. Completely satisfied. If I need computer services again I will certainly use Joe Gray. Thanks Joe for all you did.
  • Kittie S. Nov 23, 2014
    Printer and Copier Repair
    Verified Review
    Terrific--I'm relieved to know that he is close by. He really did a great job getting our printer working.
  • Jeannine M. Nov 19, 2014
    Printer and Copier Repair
    Verified Review
    He had my printer fixed in 2 days and was very polite and helpful. He explained to me the problem and said to call him if I had any questions.
  • Gantt B. Nov 9, 2014
    Printer and Copier Repair
    Verified Review
    Joe did a great job!
  • Adonai C. Nov 8, 2014
    Computer Repair
    Verified Review
    Great guy very helpful and was very polite. He couldn't fix my problem, but I would still highly recommend him
    Replied to Adonai C. - Nov 8, 2014

    I was able to fix it but an affordable motherboard wasn't available.

  • Diane S. Oct 13, 2014
    Printer Repair
    Verified Review
    Joe was easy to contact. Returned calls if needed quickly. He was quite knowledgeable at the "git-go" so to speak and was able to tell me what might be the problem with my printer and if it might require parts. It ended up being something easy and he fixed it within a day.He's fast, inexpensive, honest and helpful. I'd use him again in a heartbeat! Left him a tip (I paid cash and he called me right back to say I had left him too much money! Which I intended to do!)
  • Nancy H. Oct 2, 2014
    Computer Repair
    Verified Review
    I highly recommend Joe's PC Repair. He was very pleasant, and fixed the problem in about 30 minutes. And he only charges $40.
  • Alexandra S. Sep 29, 2014
    Computer Repair
    Verified Review
    Joe Gray is very personable and kept me updated on the process of repairing my computer. He allowed me to be a part of the process by telling me over the phone his next step and would ask for my approval. He even went to the store and bought the new part my computer needed and advised me on the best deal. He had my computer fixed and ready within the day. Would definitely recommend, especially if you are on a college budget like I am.
  • Karen O. Sep 28, 2014
    Computer Repair
    Verified Review
    He was very professional and fast. My HP laptop was giving error code of 'no hard drive found'. I tried all I could for a whole day but it still wouldn't turn on. He promised to try save my information even if he was going to change the drive. Unfortunately, he couldn't salvage the documents from the bad drive. However, he updated me on the status of things and had my computer ready in about 24 hrs. Wished he could have saved my documents but I guess there was morning he could do to a dead drive.
  • Anjelica G. Sep 22, 2014
    Computer Repair
    Verified Review
    Exceeded my expectations I would recommend to everyone honest and has computer fixed very fast and has the best prices :)
  • Debbie L. Sep 20, 2014
    Computer Repair
    Verified Review
    I am very pleased with the outcome of my computer! works really well and Joe had it done within a day. Every time I called him he was right there to pick up the phone. Answered all my questions and the price was right! Will definitely recommend him and happy to know I have someone to help me!!!
  • Natasha L. Sep 19, 2014
    Computer Repair
    Verified Review
    Joe works from home so it was a little weird handing my PC over to a random man but he gave me a receipt and fixed my trojan problem in just a day. He put a free antivirus program on there for me too and texted when it was time for pickup. Great price. I'll use Joe Gray again for sure!
  • Brianna L. Sep 15, 2014
    Computer Repair
    Verified Review
    He was very helpful with fixing my laptop. He described everything and made sure I received the best deald on the parts needed. I am highly satisfied with my experience.
  • Karen G. Sep 2, 2014
    Printer Repair
    Verified Review
    Joe was professional and repaired my printer as promised. I dropped my printer and picked it up the very next day. The price he quoted was accurate. Thanks, Joe!
  • Illiana G. Sep 2, 2014
    Computer Repair
    Verified Review
    Joe was great. He was fast , knowledgeable, reasonably priced, and personable. He helped me with a password issue on my laptop. My windows 8 has been giving me problems since I bought it and yet he was able to fix it in no time. He was easy to locate and very nice, I recommend him to anyone in a stich.
  • Brenda G. Jul 25, 2014
    Computer Repair
    Verified Review
  • Carol G. Jul 14, 2014
    Computer Repair
    Verified Review
    Joe's service was fast and excellent, he took my computer in and in one day he found and fixed the problem I would highly recommend him to friends and he has low rate pricing for quality service.
  • Ebony J. Jul 11, 2014
    PC Computer Repair
    Verified Review
  • Kathy O. Jul 11, 2014
    PC Computer Repair
    Verified Review
  • David C. Jul 7, 2014
    Computer Repair
    Verified Review
    I was very impressed with Joe. He is very knowledgeable, quick service, and most of all honest. He fixed my lap top in only one dayI will be recommending him to all my friends and those who need computer of printer repairs..
  • Charles W. Jul 6, 2014
    PC Computer Repair
    Verified Review
    Joe did an excellent job repairing the software issues that I had been experiencing. He thoroughly understood the problem and completed work on schedule. Joe should be considered as a great resource to anyone having software or hardware problems.
  • Mike M. Jun 26, 2014
    Computer Repair
    Verified Review
    Joe did a great job on my laptop. Went above and beyond. Very reasonable, professional, fast service. Highly recommend!!!
  • Susan H. Jun 16, 2014
    Printer Repair
    Verified Review
  • Samuel V. Jun 11, 2014
    Computer Repair
    Verified Review
    Great service , hands down the best in Fort Worth for a great price and a quick turnaround .
  • Kathy G. Jun 7, 2014
    PC Computer Repair
    Verified Review
    I have an 8 year old computer running windows XP. When it died, I thought that I would have to replace it. However, I went on-line to search for computer repair and Joe responded. I am VERY happy that he did. The problem was the power supply which Joe searched for to get the correct hardware. He replaced the power supply and got the computer back to me in under a week, and at a very reasonable price, too! I would recommend Joe to anyone who needs computer repair work done.
  • Jeff K. Jun 7, 2014
    Computer Repair
    Verified Review
    I talked to Joe and he gave me a price that I could deal with. Do not know how the service is yet but will give an updated review after my computer is fixed..
  • Steve H. Jun 5, 2014
    Printer Repair
    Verified Review
    What can I say? Outstanding, professional, affordable, and a miracle worker. I decided to go with Joe partly because of his price and qualifications and partly because of all his rave reviews and it was definitely the right decision. Not only did he repair my printer but he cleaned it so well that I thought it was a different printer! If you're looking for printer repair, go with Joe, you won't be disappointed. I highly recommend him for all your printer and computer repairs.
  • Craig W. May 30, 2014
    Printer Repair
    Verified Review
  • Cy G. May 29, 2014
    PC Computer Repair
    Verified Review
    Joe was very professional, had an extremely fast turnaround, I would recommend using Joe to anyone having computer issues. I work from home, so having my computer back and running in a day was perfect. I had a bad hard drive, and Joe was able to install a new hard drive, and retrieve all the data off the bad hard drive! Also, before taking any major step in the process, he called me to make sure this is the route I wanted to go. "Say it ain't so, Joe!" Thanks again!
  • Nina M. May 24, 2014
    PC Computer Repair
    Verified Review
    5 stars all the way! I dreaded getting my computer fixed because I know how expensive it can be, especially at places like Best Buy. I was pleasantly surprised when I came across Thumbtack.com. Of all the quotes, Joe's was the best and after reading all the good reviews I can see why he's the best. He was easy to work with and explained things in a way I could understand without talking down to me. I have my computer back and I am totally satisfied. I forgot what it's like to have a fast computer :)
  • Glenn S. May 22, 2014
    Computer Repair
    Verified Review
    Joe did a tremendous job removing viruses from my computer and now it runs as fast it did when I first bought it. I was impressed by his work and his prices. He only charged $40 while others wanted over $125. I advise anyone needing their computer repaired to save time and use Joe. You won't find anyone better.
  • Christopher S. May 8, 2014
    Computer Repair
    Verified Review
    Knowledgable, trustworthy, fast, communicative, and kind. HIGHLY RECOMMENDED!!!! We hired Joe to fix our HP laptop. He worked on it straightaway and very communicative during the process. Turned out, he hard drive was fried. Joe helped us to get it fixed by the HP, and did not charge us anything for transferring all the data and for testing all the components. We will certainly use him again for any trouble we might have with our printer or computer.
  • Gerald M. May 2, 2014
    Computer Repair
    Verified Review
    Joe did an excellent job of removing some viruses that weren't letting be access the internet. I brought it to him early in the evening and he had it ready the next day. He even went the extra mile by putting some free programs on there and a free antivirus program which was better than the one I had (AVG). I'm going to bring him all my future computer and printer problems.
  • Michael S. Apr 28, 2014
    Printer Repair
    Verified Review
    Joe was easy to contact and had me bring my printer in as soon as I could and he had it fixed and operational shortly after I dropped it off. He corrected the problem and I will surely use him again when needed.
  • William L. Apr 18, 2014
    Printer Repair
    Verified Review
    I'm giving Joe an "Outstanding" because of the efficient as well as quality work he provided. I dropped my printer off this afternoon, and it was in good working order a few hours later. Completely satisfied! William
  • Catherine O. Apr 9, 2014
    Computer Repair
    Verified Review
    Joe was professional and courteous He called and went over everything had both computers done in less than a day. Thank you Joe. Awesome job!
  • Alec B. Apr 8, 2014
    PC Computer Repair
    Verified Review
    Great Work. Nice Guy. I'll be taking another computer of ours to Joe sometime next week. Thanks!
  • Jon C. Apr 6, 2014
    PC Computer Repair
    Verified Review
    Mr. Gray was very professional, addressed the problem and keep me informed as to what needed to be done. He got my PC fixed in less than 24 hours and went beyond what I expected. Would use and recommend Mr. Gray again in the future.
  • Robert D. Apr 3, 2014
    PC Computer Repair
    Verified Review
    I had a pretty nasty adware virus on my pc and Joe had it back to normal tge next day. I will definitely take it back to him if I have any other problems in the future.
  • Larry H. Mar 31, 2014
    Computer Repair
    Verified Review
    Called Joe on Sunday morning. Dropped the desktop off with himself Sunday afternoon. Harddriive was scrubbed of malware and pop ups and ready to go Monday. Excellent service, computer is good as new and fast again. Thanks Joe!
  • Sharon C. Mar 30, 2014
    PC Computer Repair
    Verified Review
    outstanding, highly recommend- cheap too
  • Amanda M. Mar 24, 2014
    Computer Repair
    Verified Review
    Joe was absolutely awesome to work with! He was the first to respond to our request for a quote and his prices are the best in the DFW metroplex! we dropped off both of our computers around 5pm on Friday and they were fixed and ready to pick up the very next morning. Will definitely use Joe again and will recommend him to everyone we know.
  • Isabel S. Mar 24, 2014
    PC Computer Repair
    Verified Review
    Joe got me out of hot water very fast. He is responsive and knowledable and made himself immediately available. The other place I called wanted 10 days. He fixed it in 5 minutes. I would definately recommend him
  • Andy G. Mar 4, 2014
    Printer Repair
    Verified Review
    Joe was quick, professional, and effective. We will definitely use him again when the need arises.
  • Tina H. Mar 4, 2014
    Computer Repair
    Verified Review
    Joe was quick to reply both to my request for computer repair and in answering my questions. He did a great job keeping me up on what was going on & I got my computer back & in great working condition in no time. I'd use & recommend Joe Gray for your computer needs.
  • Edward K. Feb 25, 2014
    Printer Repair
    Verified Review
    I'm a physician in Fort Worth whose HP LaserJet 4000 became suddenly inoperable due to a broken power switch. I scoured the internet and lucked upon Joy Gray's site. He responded almost immediately. I got my printer to his business location by around noon and he had it ready for pick-up by 5:00 p.m. the same day. His charge was incredibly reasonable. Further, he was able to replace two bad paper rollers for very little extra money. The printer's working perfectly, and I could not possibly be any happier. I recommend Mr. Gray wholeheartedly for any of your computer or printer repair needs. He is good as his word.
  • Karen S. Feb 24, 2014
    Computer Repair
    Verified Review
    Joe was able to work on my pc the same day I contacted him, he cleaned out viruses and malware, installed better free anti-virus programs. Computer is running much faster. Very polite and efficient. He did not charge me more than the original quote. I will definitely be back if I need another repair and recommend him to friends.
  • Phillip B. Feb 23, 2014
    PC Computer Repair
    Verified Review
    My laptop would continuously reboot. It was stuck in a loop. Win 8 was messed up during an update. When he tried to fix it, he determined that the hard drive was bad. Even so, he was able to recover all of my data. He replaced the hard drive, reset it back to Win 7 as requested and reloaded all of my data. All this for one flat fee and the cost of a new hard drive for which he only charged me his cost. I'm amazed with everything he did without increasing the cost; I know he put a lot of time into this. Not only will I take all of my future computer work to him, but I also highly recommend him to anyone who needs computer or printer work done. One flat fee for whatever you need done. Incredible!
  • Carolyn S. Feb 21, 2014
    Computer Repair
    Verified Review
    Unfortunately, the part needed to repair the device was not available but Joe was very kind, courteous and professional. He referred us to another tech who might have been able to repair the broken part and after getting an estimate from her, opted against repairing the device. Most importantly, Joe did not charge us for the initial look-see on the laptop. He was more than fair and if we are ever in need of computer repairs again, he will be our first stop!
  • Gail B. Feb 10, 2014
    Computer Repair
    Verified Review
    Joe's PC and Printer Repair is outstanding because of three specific qualities: expertise, communication, and integrity. Joe has both the credentials and skills to do the repairs. He repaired my laptop in a timely manner. He immediately quoted a very fair price and the possibility of needing a part(s) which my malfunctioning computer did. He researched the exact part (a motherboard) and priced and communicated that information to me. The cost of the part included "free shipping" directly from the supplier. Free shipping (economy) is actually like parcel post, the most slowest in delivery time. Joe communicated the tracking process until the day of the part's arrival. Then he repaired my computer immediately. Most computers contain sensitive, valuable, and personal information belonging to the owner. Joe has integrity. The computer was repaired, and it needed to be tested. Joe made sure that the computer was fully operational. He did so without violating the privacy of the computer contents. I recommend Joe's PC and Printer Repair to anyone in need of computer expertise, clairity as to what needs to be done (the cost and the process), and above all, knowing that the contents of one's computer are secure. Gail
  • Roland B. Jan 31, 2014
    Printer Repair
    Verified Review
    Joe was prompt and economical. Would return
  • Bill S. Jan 28, 2014
    PC Computer Repair
    Verified Review
  • Jimmy W. Jan 13, 2014
    Computer Repair
    Verified Review
    joe was very nice guy,very affordable and even gave me advice how to fix a part I needed myself and whatand where to get it will definitely use joes to service all my computer or printer needfs thanks for doing a great job!!
  • Taylor K. Jan 12, 2014
    PC Computer Repair
    Verified Review
    Had some problems with my computer and needed a video card installed. Dropped my computer off at Joe's before I went to work and picked it up when I got off. Amazing job, I recommend him to anyone who needs computer work done.
  • Peter B. Jan 9, 2014
    Printer Repair
    Verified Review
    Joe fixed and cleaned my printer as promised. I will call him again should I need any similar services.
  • Todd L. Jan 8, 2014
    PC Computer Repair
    Verified Review
    Joe was the first to call me. My personal laptop would not allow me to save documents. Very professional, answered my calls and fixed it per flat rate (btw, other bids were almost twice as high). I was a little concerned about the turn around repair due to my graduate school studies. He offered without my asking and then loaned me a laptop at no charge while I awaited repairs. Hope this helps, Todd L.
  • Jan B. Jan 6, 2014
    PC Computer Repair
    Verified Review
    Joe is a miracle worker! I needed a document from my crashed computer and he found it within 2 hours of having the computer. He was gracious, thorough and I picked up my computer and data in 3 hours. Absolutely amazing. Joe will be my "go-to guy" for computer and printer problems from now on. He was beyond fabulous. I couldn't be happier with the service.
  • Paul R. Jan 4, 2014
    Printer Repair
    Verified Review
    Excellant response and analysis. I would recommend Joe's PC and Printer Repair to a friend. Paul Roberts Fort Worth
  • Ron S. Jan 2, 2014
    Printer Repair
    Verified Review
    I can asking to service a printer I have used without a problem for 12 years. After a one on one conversation he was able to allow me to apreicate how good he was and I did not have to bring it in. If anything goes wrong I will quick use these services to repair. Thanks
  • Stephen F. Jan 1, 2014
    PC Computer Repair
    Verified Review
  • Anne M. Dec 28, 2013
    PC Computer Repair
    Verified Review
    Quick, professional, no hidden fees-would recommend to others
  • Donald M. Dec 23, 2013
    Computer Repair
    Verified Review
    I freaking love this service. I had reset my laptop to factory settings, which took away all of my programs including Windows. I hadn't touched my laptop for months. So I looked all over Fort Worth and found the greatest quote ($40). He had it fixed in 1 day. He also offered me internet security and other helpful programs. He is one truly amazing guy who saved this 16 year Olds Christmas.
  • Susannah C. Dec 12, 2013
    Computer Repair
    Verified Review
    Joe repaired a broken wire for our laptop. Very efficient, fast and courteous. He also worked me in during an emergency on another computer. I will definitely use him again and highly recommend hi. Thank you!
  • Collette O. Nov 30, 2013
    PC Computer Repair
    Verified Review
    I was a little apprehensive at first because I couldn't believe he only charged $40 when I had been searching so many other places and no clear answers. Joe was very polite and gave me fast replies when I had questions. He knew about the problems I described right away. My computer is running faster and cleaner than I can remember. Very satisfied and would recommend! Thank you!
  • Luis S. Nov 26, 2013
    PC Computer Repair
    Verified Review
    Did a great job. I dropped my computer off and only took a couple of hours for him to fix.
  • Daniel R. Nov 24, 2013
    Computer Repair
    Verified Review
    My HP Probook laptop was not able to connect to the wireless network. Joe replaced the wireless card, removed viruses and installed new anti-virus. The laptop now connects to the network and works very well. Joe also fixed a Dell desktop that wasn't working properly. Joe turned this around as promissed. I would recommend Joe to anyone, Thank you Joe for an oustanding job. Daniel
  • William K. Nov 18, 2013
    Computer Repair
    Verified Review
    Joe did a fine job. He is honest and professional. He quoted me $40.00 to clean up my computer(it was freezing up), and found some viruses which he removed. It was done in 24hrs .
  • Bryan K. Nov 10, 2013
    Computer Repair
    Verified Review
    Our lap top was running slow and was non responsive, taking up to 5 minutes to access the internet. The repair was professionally completed within one day. I would recommend his service to friends, family and anyone who needs might his service. Excellent response and reasonably priced.
  • Ken M. Nov 9, 2013
    PC Computer Repair
    Verified Review
    I called Joe at 7:00a.m. this morning 11/08/2013 an told him my computer was not working properly that the icons was not showing up as well, he told me to bring at right in, I took my computer to him and he had at ready at about 2:00p.m. the same day. i would recommend this man to anyone so please contact him if you have any computer problems he would fix at very well.
  • Cindy P. Oct 27, 2013
    Computer Repair
    Verified Review
    Joe was very pleasant, and super quick with a quote. He answered all of my questions and when I decided not to repair my computer he charged me nothing! Who does that? I would...and already have...recommended Joe to friends & family.
  • Ronald L. Oct 23, 2013
    PC Computer Repair
    Verified Review
    Joe did a great job very quickly. Excellent price.
  • Justen M. Oct 22, 2013
    Computer Repair
    Verified Review
    Joe, did a great job working on my computer. He had a great price and was very quick on getting it fixed. It took a little longer than he thought and communicated that to me right away. Good Job
  • Mark G. Oct 21, 2013
    PC Computer Repair
    Verified Review
    Joe got rid of all the viruses i got on my computer, and even got me a couple of Mal ware detectors. I highly recommend using him for computer problems.
  • Sherry R. Oct 16, 2013
    Printer Repair
    Verified Review
    Joe did a great job of identifying my printer's problem and fixing it right away--by the next day. He was very flexible about drop off and pick up times which was greatly appreciated. I needed flexible and he worked with me. Thanks!
  • Keith W. Oct 13, 2013
    Computer Repair
    Verified Review
    I'm very pleased with Joe service I would highly recommend him. He was on time with removing a virus from my PC and delivery the product back to me on time as promised.
  • Karen C. Oct 6, 2013
    PC Computer Repair
    Verified Review
    Joe did what he said he would--he gave me my possible options after I told him what was wrong (my computer crashed and I couldn't solve the problem), so I would know what to expect for time and cost. For a fixed rate, he had restored computer back to me 24 hours. I definitely recommend him!
  • Mary B. Oct 5, 2013
    Printer Repair
    Verified Review
    Very reasonable price and quick service.
  • Roger H. Oct 5, 2013
    Printer Repair
    Verified Review
    Excellent service.
  • Kenny B. Sep 4, 2013
    Computer Repair
    Verified Review
    I thought I had a virus on my laptop. I dropped it off at 9 am, it was ready at 5 pm the same day. Everything worked great and computer was faster. He even told me I did not have a virus, but a damaged video card. $40 well spent. I would recommend to anyone.
  • Dee W. Aug 17, 2013
    Printer Repair
    Verified Review
    Joe worked on my Color Laser Printer and I am very pleased with the service he provided. I took the printer one evening and it was ready the next day. I intend to share this information with my friends and family who need work done on computers and printers. Thank you, Joe !
  • Chris H. May 6, 2013
    Printer Repair
    Verified Review
    Did a good, fairly-priced and timely repair on PH Laserjet 4000 for me.
  • Bud B. Mar 23, 2013
    PC Computer Repair
    Verified Review
    What more can you ask for. He did what he said he would do for the price. Good value,completely satisfied

Q&A

What education and/or training do you have that relates to your work?
I attended American Commercial College with a 4.0 grade average and I am CompTIA A+ certified. I subscribe to several computer magazines and websites to help keep up to date on the latest advances in technology. I am currently working on getting a Microsoft certification.
How did you get started doing this type of work?
I knew that I wanted to work on computers since elementary school Repairing computers and printers has always come easy to me. Like most guys, I've always liked taking things apart to see how they work and then putting them back together. I've always been interested in computers and the latest technology.
What types of customers have you worked with?
The most common jobs are virus/malware removal for computers and ghost paper jams for printers but I also do hardware or software repairs on most major brands of computers and printers.