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Photos and Videos
3 photos and 1 video
Computer not turning on,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Very prompt and helpful! I highly recommend them for any technical repairs!Aug 30, 2019VerifiedTekNow's reply
Heath, thanks for the kind review. Thanks again for trusting TekNow for you computer repair needs.
This was a great experience all around! Not only did they fully fix my computer problems, they also answered any and all of my random computer-related questions that I had with a great attitude while they worked on my laptop and the issues at hand. Very friendly, knowledgable, patient and informative. Highly recommend and will use them from here on out. Also, they were very understanding and accommodating with my crazy schedule when I changed our appointment time and day several times at the last minute on them. Michael was my tech and he was awesome! He followed up with me on multiple occasions to make sure everything was working correctly still and to see if I had any questions.Aug 6, 2019Verified
Network Support Services
The assigned computer technician arrived on time (the first good sign), analyzed our installation needs, and promptly completed the job. He was thorough in making sure all of our devices were working properly before leaving. Friendly and professional service! Thanks also to Brad Sewell for keeping in touch and arranging this service!Nov 1, 2019VerifiedTekNow's reply
Roland thanks for the very nice review. It was great to be able to work with you. Please do not hesitate to reach out if any other issues arise.
Honestly I have never worked with a better technical support team before in my life. They were all kind, professional, and super helpful. I am going to continue using TekNow for all of my computer health needs. I’m also going to recommend it to everyone I know! It’s so convenient!Aug 6, 2019
This is an absolutely awesome service! They are quick, professional, easy to work with, and SO much more. They are definitely worth every penny (I would have paid more). These guys went above and beyond to help me with my computer issues and became the only people I will call for all our company’s IT needs. I seriously love them.Jul 9, 2019
- What should the customer know about your pricing (e.g., discounts, fees)?We are typically $89/hour but if THUMB20 coupon code is entered, we will do all the work for $69/hour
- What is your typical process for working with a new customer?We love to give great customer service. Our techs will call you for a short call to ensure they understand the issue and make sure the address is correct. They will then come to your location and fix your issue. Fell free to ask them as many questions as you would like.
- What education and/or training do you have that relates to your work?All of our Technicians have been interviewed to ensure they are very capable of fixing the issues they have the credentials for. They are also highly background checked to ensure the utmost safety for our clients.