Overall, this was a really good experience. The result of the refinishing is fantastic, and the price was fair and in line with other vendors. The owner Rick and his team worked quickly and efficiently. After coming out to give the estimate, he was actually ready to get started the next day. We had some other work that had to be finished first, and when we suggested a date a few days out, he was able to accommodate that without hesitation. It took less than a day for everything to be completed in about a 500 sq ft space. This was much faster than I expected. When I told Rick that, he replied this is what his team does. They only work on wood floors, so they are some of the best at it.
The only thing that keeps this from a 5-star rating is communication. We don’t speak Spanish. The work team didn’t speak English. As a result, it was frustrating on the morning they came to do the job. We weren’t able to give the team clear directions on where to park. We live in a condo complex, so it’s not as simple as “on the street in front of the house.” Once inside, we had to hope they clearly understood what needed to be done, including some floor repairs. This really is the only negative thing I can say about the experience.
Ultimately, we are very pleased with the end product and definitely recommend Venetian Hardwood Floors for your project.