I think the best manner in which to characterize my thoughts on working with JLD Services is to use the text message I sent the installer after he'd completed the job.
"Daniel, this is Jason in Friendswood...I wanted to better explain the reason for the extra amount in what I paid for your work today. The extra section of gutter and the additional guards were a minor part of it, but the main reason was that I wanted to recognize the communication from both you and Juan.
When I solicited bids, Juan responded quickly. When weather delayed you from coming out on the original estimate date, Juan let me know immediately. When you came out and did the estimate, you walked me through the basis and explained your reasoning. And from what I can see so far, you do good work and stand behind the quality of it.
Long story short, just wanted to say thanks. If you guys continue the proactive communication and the quality work I saw today, the sky's the limit."
This is a professional, courteous and quality team of individuals. Based on my experience, the high Thumbtack rating is something that Juan and his team have earned through professionalism, communication, punctuality, and most importantly, delivering a quality project. Juan and team, thank you for living up to my expectations...I'm definitely keeping you in my contacts for future projects.