My Lenova laptop was damaged when it fell from the lap onto the floor as well as had a heavy object fall on it. Although the laptop was not physically damaged (thanks Lenova for a well built case) the computer would no longer boot, it stopped at the home splash screen.
I looked online for a place that could do either a hard drive repair or a data recovery since unfortunately, the laptop had not been backed up and the data is very important. I found many places but so many of them are expensive, which I totally get, hard drive data retrieval can be difficult, time consuming and costly depending on the techniques used to recover the data. Many places offered to come to me which is something I liked, but many of them charge a mileage fee which I have a problem with. Gas is cheap these days so a .50 a mile fee charged both ways can be costly once added to the $85 an hour most of these places charge.
I tried Thumbtack for the first time, I had three quotes right away, one of which was not going to work since he is an apple laptop repair technician. Of the two remaining companies, I liked them both. I had a difficult time deciding but when it came right down to it, Luiz took the extra step to ask my model number so he could determine how that laptop is built to determine what he would need and if he was capable of even working on the machine. Additionally, he didn't charge a millage fee. Although the other company I liked had 35 reviews all of them fantastically good, I sometimes want to give the new guy a try to help him build his business. Sometimes you get burned in doing that and sometimes you get a great value.
Luiz was FANTASTIC, not only was his pricing much lower then the competition, he also stated he wouldn't charge me if he was unable to retrieve the data, so right off the bat I had nothing to lose. Luiz was on time, he was very friendly, he explained what he was going to do and how he was going to do it. He put me right at ease. He took my hard drive out and connected it to his magic black boxes and was able to eventually get the damaged hard drive to show some data. Luiz worked for almost 3 hours recovering what data he could while at my home, but then he took the computer and spent countless hours recovering everything else that was not completely lost from a hard drive that was gravely damaged and almost unworkable. Along the way he replaced my hard drive with a solid state drive (SSD) and reinstalled Windows 10 along with the other programs I would need. He provided a photo of his driver's license when he took my computer which made us very comfortable.
A couple of days later he was back at my house and showed us everything he was able to recover. Along the way he was very polite and very knowledgeable with this stuff. I would HIGHLY RECOMMEND having Luiz come and take care of all your computer needs.