We really wanted to give Robert a good review. We liked him and we were hoping we had found our handyman for the future.
We hired Robert to update our front entrance. Tasks were to paint the front door, switch out the address numbers and paint the pendant light on the front porch and replace the locks and handles on the front door. He did a good job on the numbers, light, and handles, but the front door was a HUGE disappointment. It was cold that day so he was having difficulty with his sprayer. When he left he expressed concern about how it would dry and said it 'might need touch up". I wasn;t there so I didnt see the door until the next day.
The door didn't just need 'touch up". The paint job is full of lumps, bumps and streaks and has patches with no paint. Furthermore, we found overspray on the insides of the doors, on the brick exterior, on the porch and paint splattered on the driveway. Also, when he removed the dropcloths plastic he had taped on the door frame. the tape removed chucks of paint from the trim around the door.
When I told Robert that the door did not simply need "touch up" and that it would need to be completely sanded and repainted and that the clean up needed to be done where paint was spilled/removed, he said he '"completely agreed".
He then said he was going to have to CHARGE US $100 to clean up the mess he made. That was really disappointing. We thought we hired a professional to give us a professinally painted door. We definitely did not get a professionally painted door, and I would have expected a professional to stand by his work and deliver what he promised. It really didnt make sense to pay him more when he did not provide what we paid for in the first place.
As a compromise, we offered him $50 for the time to re-do the door and offered another $50 for some other small projects around the house, and offered him another chance to earn our business. Robert never responded to our request.
So, now we are starting over, looking for a handyman who can deliver professionalism and earn our business.