Alta Vista Services

Georgetown, TX

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About this pro

How does your service stand out?

Alta Vista Service has more that 15 years of experience providing high quality residential and commercial plumbing services. Not only are we a family of plumbers, we are also your neighbor. We do our best to let each of our customers feel and know that we really do care about your needs. It's not just a service ticket we're filling out, it's a link that builds relationships in our community. And that is what we feel what makes the difference.

What do you enjoy about the work you do?

We take great pride and serious the responsibility to protect the health and safety of our customers, staying up to date with regular training in the latest code regulations, products and materials for adequate repairs and upgrades, leaving you feeling secure and satisfied with what was done.

Location

Georgetown, TX 78628

Years in business

18

Number of employees

6

Times hired on Thumbtack

29

Reviews

20 Reviews
  • Neil L. Mar 27, 2017
    Gas Line Installation
    Verified Review
    Excellent Plumber that is highly dependable!
    Alta Vista Services was a pleasure to work with and does excellent plumbing work! 100% Thumbs Up in every category.
  • Jacqueline C. Dec 23, 2016
    Plumbing Drain Repair
    Verified Review
    Wonderful Master Plumber and Excellent Support Staff
    Let me start by saying that I am a builder and have 16 years of experience in residential, commercial and multifamily development. I was in the sad position of having to replace a plumber in mid swing. I hate to do that, but sometimes we have to make tough choices to make the outcome of a project exceptional, and worry free, with the ultimate goal of the comfort and excellence the clients deserve. Steve made this difficult situation as effortless as possible and then some. The other reviews that say he and his team care, is absolutely accurate. His experience in both commercial and residential code and real world experience benefit the client in ways that they may not even understand. He does things because they are right, not because it may pass a residential inspection of code, but because the mechanics are better and commercial quality. He wants to deliver a project that he is proud of and his pricing is very fair. He says it is as easy to do the right thing the first time, and he would rather deliver a product that he feels good about and has even been willing to warranty work from another plumber with reasonable modifications, so that our homeowner has no break in warranty chain. I could go on, if you are in a position to interview him, do. My clients have piece of mind as do I as the designer and general contractor. That is everything.
  • Paul L. Dec 22, 2016
    Tankless Water Heater Installation or Replacement
    Verified Review
    Hot Water Heater Install
    Steve and his guys did a great job installing my new hot water heater and also had the lowest quote i had come across from four different companies. Steve was very knowledgeable about his trade and was willing to share that knowledge so that i had a better understanding of how the unit worked. There was a mistake in the type of unit that was initially delivered, but he corrected this in a very professional manner and on my schedule. Couldn't ask for more!
  • Cindy R. Dec 9, 2016
    Outdoor Plumbing Repair or Maintenance
    Verified Review
    Great service
    Was able to start job quickly and got it done!
  • Megan S. Dec 6, 2016
    Plumbing Drain Repair
    Verified Review
    Highly recommend!
    Steve and his family were great! The project they did for me was converting the tub to a shower (plumbing), installing the new vanity faucets/drains, and resetting the toilet for my Master Bath remodel. Everything works perfectly! Steve kept me updated throughout the process with probably the best customer service I have had in Austin. Would definitely recommend them for your plumbing needs!
  • Connie S. Oct 25, 2016
    Outdoor Plumbing Repair or Maintenance
    Verified Review
    Reliable
    Great response time and communication. Completed emergency work on same day. Would use again. Price higher than another plumber I used to do exact same job on another property.
    Steve M. Dec 7, 2016

    Thank you Connie for sharing your positive experience. I be glad to provide you with any plumbing service you may need in the future. Please don't hesitate to call.

  • Teresa B. Oct 12, 2016
    Plumbing Drain Repair
    Verified Review
    Care about their work
    I had Alta Vista build out the plumbing for my bathroom remodel, including running new pipes, restructuring my drain, and installing a shower valve. I felt like Steven and his crew really cared about their work and my satisfaction. They were very timely and professional.
    Steve M. Oct 25, 2016

    Mrs. Biel. Thank you for sharing your positive experience with us. I am glad that we were able to deliver you a good job. I try hard to make sure our customers are comfortable with us being allowed into your home and to be able to take care of your plumbing needs. We do care much about your satisfaction. Please keep us in mind the next time a plumbing need comes up.

  • Chris V. Sep 30, 2016
    Plumbing Drain Repair
    Verified Review
    Did a fine job. No complaints
    Steve did a swell job.
  • Ann G. Sep 13, 2016
    Plumbing Drain Repair
    Verified Review
    Great job. Quick and efficient.
  • Seth O. Sep 9, 2016
    Plumbing Drain Repair
    Verified Review
    Quick, Honest, and will use again on our next project.
    I needed a plumber quickly to clean up a small mess and give some advise on Plumbing code. Steve and his helpers came out and took care of what we needed in just a couple hours on short notice. Nice to finally find an honest contractor here in Texas.
    Steve M. Oct 25, 2016

    Seth. Sorry for the delayed response. Glad we were able to help out on short notice. Honesty is a virtue that has been instilled in our family values for years from my dad. Keep us in mind for any plumbing service that may come up.

  • Tammy E. Mar 21, 2016
    Plumbing Drain Repair
    Verified Review
  • Lori G. Mar 5, 2016
    Plumbing Drain Repair
    Verified Review
  • Siang L. Nov 27, 2015
    Outdoor Plumbing Installation or Replacement
    Verified Review
  • Leanne F. Dec 10, 2014
    Toilet Repair
    Verified Review
    Had an appointment for him to come and give me a quote on my job. He never showed up to give me the quote. Now here we are 3 days later and still no phone call or anything from him. So for me, back to square one on getting the repairs done.
  • Steven P. Jun 9, 2014
    Our on-demand hot water heater went out all of a sudden. Guess when? Friday evening. Steven came out on Saturday while running errands and spent a good long time going over options. The price was fair and the timing and service were excellent.
  • Dan C. Jun 2, 2014
    General Contracting
    Verified Review
    This guy seems to have strung me along without the quote I needed. I don't have time to continually try and contact this guy. I guess it seems he is too busy to help me. Wish I would have known that a few weeks ago
  • Jen Y. May 20, 2014
    Water Heater Repair or Maintenance
    Verified Review
  • Phillip B. May 16, 2014
    Sink or Faucet Installation or Replacement
    Verified Review
    Steve was honest and communicated with me about time and price of job. The job itself was done by Mark. He was professional, honest and got the job done in a proper amount of time.
  • Marcia S. Apr 12, 2014
    Called late on a Friday night came out first thing Saturday and repaired water heater.
  • Aaron F. Jan 31, 2012
    Verified Review
    Great work. Project was finished very quickly and Steve is a very professional worker.

Q&A

What is your typical process for working with a new customer?
We walk them step by step and try to give them options for the best possible solution. That way, once the work is executed, then both our customer and ourselves are clear as to what is being done.
What education and/or training do you have that relates to your work?
Yes. As a licensed master plumber, I am required by law to every year, once a year, attend a continuing education course in order to renew my license.
How did you get started doing this type of work?
I inherited the trade. Our father was a plumber and handed it down by training his boys to be plumbers as well.
What advice would you give a customer looking to hire a provider in your area of work?
To always check with the Texas State Board of Plumbing Examiners website and verify licensing of a contractor and if there is any negative history or business practices associated with their company or business. Follow up with references.
What questions should customers think through before talking to professionals about their project?
Inquire about experience. There are many different fields in the plumbing industry and some contractors don't excel in all areas.