Ultimate Choice Roofing & Remodeling
About this pro
Cory Stone and his company Ultimate Choice Roofing and Remodeling began working on my house around the last week of April 2014 with an agreed upon completion date of approximately May 25th. It is July 3rd as I write this, and the work has not been competed and we have had to resort to finding outside qualified contractors to fix and complete the work/mistakes Cory and his company caused. The following list of damage and incorrect/hazardous work has all been documented by pictures and I will gladly send any images to BBB or concerned parties to verify. The most expensive and damaged part of the house are the wood floors. We paid for wall to wall hand scraped, pre engineered wood floors to be installed in the master bedroom, living/dining room hallways and closets. Usually when there is a lot of demo, painting and dry wall work to be completed the wood floors are the last thing to be installed. Ultimate Choice installed them in the beginning of the project and then did not cover them when installing the dry wall, causing dust to be ground into the hand scraped finish. They were also sloppy with the glue during install and there are several spots that have glue in the hand scraped grooves of the wood. Two separate inspectors have reviewed the floors and determined they were damaged during install, and the discoloration is due to paint/drywall, and glue that was ground into the profile (I have multiple pics). The floors were also laid in an incorrect pattern. Each box contained instructions on the proper pattern, but these were ignored. You can easily tell that the people laying the floors were not properly trained in laying these floors. Granted, it was a more complicated floor, given we chose a floor with varying plank widths and lengths. However, I was assured by Cory that his crew had installed this type of wood before and knew what they were doing. When we finally were able to get Cory to come to the house to see the work we had been complaining about, his response to the discoloration damage was thats how they come from the factory. Even after we presented several pieces from an unused box that were clean. To add insult to injury, Cory had his crew try to clean the damage out of the profile of the wood. We discovered that they used paint thinner as a cleaner on the entire floor, not just spot cleaning for glue or trouble spots This caused the finish in many large areas of the floor to damage and look dull and cloudy (i have pics). We called the distributor of the floors and they said paint thinner should never be used to clean entire wood floors. We told Cory and his crew this and they said they would stop using it. However, we caught them continuing to use it after we asked them not to and they damaged even more of the floor. To repair the damage they caused, we walked in on them using a dark stain (Miniwax wood finisher) to cover their mistakes (I have pics of this). Remember, these are pre-engineered floors that already had eight coats of finish on them. Luckily we found them doing this before they were able to cover a large area and we have been cleaning the finish off ever since. Due to this incompetence we have several areas of our new floors that are dull and damaged and show the wipe pattern that they used when applying the paint thinner and Miniwax floor finish. Another example of their incompetence is regarding the step down into our living room. Instead of using a proper stair nose piece of matching wood, they used a cheap pine corner piece and painted it brown to try to match the wood. They didn't even install it correctly and it has already broken and chipped in several places. Additionally, the trim used on the base board isnt even base trim. They cut corners and used window trim as base board trim. After all of this we are still finding areas where the floors don't even meet the wall and the subfloor underneath is exposed. Another example of their laziness shows at every doorway they passed when installing the wood floors. They did not under cut the doors during install, they just filled the gaps between the boards with white caulk to try and hide the mistake (pics available). There are also several areas that were included on the bid that we paid for, but did not receive wood floors. All the hallway closets were omitted from the installation even though we paid for the square footage and work to be done. This is the first of instances of possible theft we discovered during the remodel. Everywhere they could cut corners, they did. Its amazing really, as we keep finding lazy, corner cutting mistakes everyday. We also had Cory and Ultimate Choice install tile in the kitchen and fireplace. We have a step down from the kitchen to living room and they did not bullnose the tile edges like we asked and tried to hide the sharp tile edge under the same cheap pine piece they used in the living room. Another case of being charged for something we did not receive. In multiple places in the kitchen and hall bathroom there are multiple gaps in the grout and you can see to the subfloor below. We supplied white marble tile for the fireplace and wanted white grout/mortar. My wife and I both work and could not be around to watch for every mistake and the crew used the same grey mortar the used on the grey kitchen tiles and tried to cover the mistake with grey grout. This cause an extreme color mismatch we did not want, and they also stained and scratched the marble in the process by not cleaning the grout properly during install. They also laid the pre arranged herringbone tile pattern incorrectly. How do you mess up pre-laid patterns? The tiles from the bottom of the fireplace to the mantle are also crooked. I have multiple pics of the poor workmanship and damage. While all that is upsetting and frustrating, the real scary part was yet to be discovered. The most dangerous part of the remodel was the removal of two walls and the install of a support beam across the new area. Before any work started we asked Cory if we need any permits and to make sure that he has all required permits filed and paid for before work begins. He assured us that nothing they were doing required permits. Luckily, a city building inspector randomly showed up to inspect the work. Not only did we need mechanical and electrical permits for the work being done, but the work they had done installing the support beam failed inspection and we had to delay the work until it was corrected. Corys response was to blame his crew for not knowing the proper city code. As a rule, he refused to accept responsibility for any of the problems we had. He would always just tell us it was his crews fault, but he would never be here to supervise them. Since he kept blaming his crew (and they were clearly inept), we asked for a new crew many many times, to no avail. His lack of management skills is clearly evident and quite appalling. To continue, Cory claimed that he did not need electrical permits because they were not doing any electrical work. I pointed out that his company had removed two walls with three electrical outlets, four light switches and the thermostat (our AC also broke during the remodel coincidence?) Ultimate Choice also installed four 6 lights in our living room ceiling (installed incorrectly and uneven with the ceiling pic available)). Still, he insisted they didn't touch anything electrical. After finding many outlets that did not work, I insisted that an independent and qualified electrician inspect the work. Two different electricians refused to start work unless a deposit was paid because of the damage they found on initial inspection. They both were alarmed at the fire hazards in the area where our wall was removed and lights installed. Note, when we purchased the house (May 2014) all outlet and switches worked and we passed the City's Occupancy inspection with no electrical issues or fire hazards. And the hits keep coming, we paid for a new front door and frame to be installed, but when we came home from work one day, the door was installed without the new frame (another case of possible theft, as we have no idea what happened to the frame we purchased). Our house had its original frame door from 1968 and the Ultimate Choice crew installed our new door in the old frame with the old hinges and screws. The door was installed incorrectly and instead of using the new frame we paid for, Ultimate Choice shaved down the door and cut into the old frame to try and hide the poor work. The door is clearly very crooked and they tried to hide it by installing weather stripping on the top of the door. I asked them to use the new frame, but it had disappeared. I was charged for a new frame and did not receive one. These are just some of the major issues we have had to deal with. There are several other issues we have involving poor quality painting/workmanship techniques on the walls and ceilings and a so-called custom media cabinet. We expected a professional remodeling job and received less than amateur, if not complete incompetence. During this whole process we asked Cory Stone to be present to watch the crew in our house, to witness the poor workmanship. He refused to supervise the crew and consistently dismissed his responsibility for the work by claiming Im not the one doing the work. Hiring Ultimate Choice is probably one of my biggest regrets with regards to real estate. My wife and I could never recommend this company, or any company associate with Cory Stone. I sincerely hope that anyone considering hiring Ultimate Choice, does better research than we did. Reach out to us and well happily show you pictures of the damage they caused to our home.Jul 3, 2014
We had a new roof put on our house by Ultimate Choice Roofing & Remodeling and from start to finish the experience was great. The people were professional, they answered all our questions, and the work was done as promised from bringing the supplies and dumpster to cleaning up after the job was done. The customer representative answered my questions before the work started and explained exactly how everything was going to work. We are extremely satisfied with the job they did, and we are loving the new roof.Sep 10, 2013
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- What types of customers have you worked with?Commercial and Residential Roofing. Fencing, Painting or Remodeling. Interior Design. Insurance Specialist that will make sure your getting what you deserve. Ultimate Choice!
- What advice would you give a customer looking to hire a provider in your area of work?Let us help you through the whole insurance claim or get a estimate that is very detailed. We carry 1 million in General Liability Insurance.