|Sunday||12:00 midnight to 12:00 midnight|
|Monday||12:00 midnight to 12:00 midnight|
|Tuesday||12:00 midnight to 12:00 midnight|
|Wednesday||12:00 midnight to 12:00 midnight|
|Thursday||12:00 midnight to 12:00 midnight|
|Friday||12:00 midnight to 12:00 midnight|
|Saturday||12:00 midnight to 12:00 midnight|
Triangle Industrial Services
About this pro
Roy showed up the same day and gave me the service that I asked for. Did a good job at a good price.Aug 14, 2018Verified
I called and spoke to Roy and he confirmed with me that he would be coming to my house to repair my AC about 5'ish yesterday (6/27/17) evening. He asked me to text him my address so I did. Once I got home at 4:45pm, I called to let him know that we were there and he could come on out. Well I called him 12 times and 12 times my calls went to his voicemail. He never even tried to return my call either. I text him and never received a response. If you had to many scheduled for the same day, you should of said so and I wouldn't of had to scramble last minute to find someone. POOR CUSTOMER SERVICE. 6/30/2017 UPDATE: The number I called was 817-894-3175. Of course you weren't going to see where I called because it was going straight to voice mail genius. I have attached a photo for proof. If you were too busy that's all you had to say.Jun 30, 2017VerifiedRoy J.'s reply
Norma I am not a genius but you clearly dialed the wrong number and your screen shot verifies you have the wrong number. My phone number is 8178943715. The number is also listed on my Thumbtack page and its the number you originally called. I do not offer poor customer service. I always try my best to keep my word on all appointments. That day i did not have a full day of work orders and it was on my way home. I hope this helps clarify things and I hope future customers look at this. Poor reviews really hurt small companies who are just trying to make ends meet.
The owner contacted me directly and set up a time to evaluate my unit . It was determined that it was cheaper in the long run to replace the unit . So he ordered a new unit and installed it . He also went the extra mile and cleaned the coils on my interior unit for a reasonable price . Roy was very informative and gave me good information about a/c repairs . I highly recommend the father and son business because to me it was the connection.Jul 11, 2018Verified
Roy Sr came out to my place with zero notice at 9PM. You can tell by his outstanding work ethic that we really loves what he does. Long after I gave up, Roy Sr kept problem solving until he figured out what was wrong. He didn’t try to upsell me or quickly jump to replacing all the parts. He took his time and did what was best for me. If you’re having problems with your HVAC, I HIGHLY recommend this man! Thanks Roy Sr.Jul 7, 2018Verified
Ac wasn’t blowing cold, there was a part that needed replacement. I knew it would take some time too cool off again but several hours pass and no change. So I texted him and told him it was doing the same thing, he was right back out within a couple of hours. Not to mention this was on a Sunday! Found there was a separate issue, he fixed it with no problems and it’s still blowing cold a day later. Highly recommend and I know I will be using his services again.Jun 5, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Nope straight forward pricing no hourly fees no hidden charges. If I quote you a price it will be written in stone.
- What education and/or training do you have that relates to your work?Yes I attend an ACCA course every year to stay updated on laws and regulations.
- How did you get started doing this type of work?I learned this trade through my father. He is my mentor in most of my life decisions.