Excellent customer service, fast response, honest and decent people. My drive was, unfortunately, too damaged to recover, and they didn't charge for the diagnostics/inspection. Will definitely be using them again if I (hopefully don't) need data recovery services again, and will recommend them to everyone I know. A bit of advice to anyone in need of data recovery: be wary of services who's prices seem too good to be true, because they usually ARE! Secure Data Recovery Services' prices are right under the industry standard, and you DEFINITELY get your money's worth.