Twelve12 Remodeling & Design
Kitchen, floors throughout, paint throughout
Boulevard Oaks - Master Bath - Shower
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I’m in the middle of working with Twelve 12 to remodel both of my bathrooms. I’ve been so impressed with Oliver and Jeremy. They’ve both been so helpful! I have never done a remodel before and they have walked me through every step and been so involved. Oliver helped me design and pick everything from new shower tile to the light fixtures. Now Jeremy is making it all happen. I would definitely recommend this company. They have made me feel so comfortable about this remodel!Jun 6, 2018VerifiedTwelve12 Remodeling & Design's reply
Natalee you rock! Seriously. Thank you for sharing for others your experience so far. We're having a blast working with you and can't wait to share the final completion pics. Your bathroom is going to be AWESOME!!
Oliver was a pleasure to speak to. He came on the same day I inquired about a bathroom remodel. The reason I could only give 4 stars is because the quote I was given was extremely high. Based on pictures Oliver sent of other renovations, pictures on their website etc. I believe they do some really quality work but we just couldn't afford to do business with them. If you have the $ I think it would be worth to give Oliver a chance to bid your job.Jun 6, 2018VerifiedTwelve12 Remodeling & Design's reply
Brittany thank you for giving us the chance to compete for your business and thank you for the compliment! We know that Houston's contractors and their pricing vary so severely that its easy at first glance to think we're expensive. But frankly, we're just very thorough. On top of that, we do things 100% by the book. Where other companies look for ways to cut corners to hide expense and bring costs down, we look for ways to be extra thorough and totally legal (ultimately saving you huge money in the grand scheme of things). For starters, we spend time and money on permits where as many other companies skip that step completely. Secondly, we pay our tradesmen very well to ensure we only deliver top tier construction quality on every project. We offset that cost by keeping our overhead very low so it all balances out in the end. I know with your keen eye for style and sharp attention to detail, you'll no doubt get your project done at a great price. Hopefully we will get another shot at competing for the next project on your list. Cheers!
The team at Twelve/12 is absolutely professional from start to finish. We had a modern, minimalist design idea for a bathroom remodel and they nailed it. You can be confident that they will respect your design, your home, and most of all your budget.Oct 15, 2018Verified
After combing through numerous reviews for countless bathroom remodelers, we decided to go with Twelve12 and we’re glad we did. Oliver and Jeremy make a great team. Oliver is the mastermind behind the designs and Jeremy brings it all to life. We had just bought a home and had a move in date that was a month out. I spent time with Oliver explaining to him what I was hoping to achieve for our shower remodel and our daughter’s vanity update and he took my thoughts and brought them to fruition with the tiles and accessories. Initially, we were told that our project would be completed before our move in date. However, as time progressed, it became obvious that wasn’t going to happen. The tiling of our shower took a lot longer than expected due to a contractor being spread too thin. What should have taken 4 days ended up taking 11 days. Despite the time delay, I was very pleased with the way Jeremy handled the situation. He could tell that I was upset and he empathized and both he and Oliver gave us $150 gift card for our inconvenience. There will always be mishaps along the road, but the true tale is the way they’re handled. All said, the end result was beautiful and we are all very happy. You can definitely tell that these guys really love what they do and they take great pride in seeing happy and satisfied customers. They can add us to that list! I would definitely recommend Twelve12!May 21, 2018VerifiedTwelve12 Remodeling & Design's reply
Nichole, thank you for sharing your story and experience with us and others. We appreciate the trust you put in us and are grateful for your patience as we worked through that scheduling conflict. We love the way it all turned out. Hearing your feedback of satisfaction is at the core of why we do this. We look forward to the next project together!
I’ve used Twelve12 on two separate bathroom remodels, the first being in 2018. They are a small, up-and-coming company that are taking their business to the next level. Every member of the Twelve12 team is extremely personable and sincerely want your business and truly make your remodel dreams come true. They have exceeded my expectations in each of my projects and have definitely gained a customer for life, especially after my last remodel in September/October 2019. Unfortunately me and my family were flooding victims of Tropical Storm Imelda. Cabinets for my project had arrived just days prior and hadn’t been installed yet. We were able to save the cabinet bodies in time, but the faces on many needed to be replaced. I knew for sure that I was going to have to come out of pocket to get replacements. However; that wasn’t the case. The guys at Twelve12 we’re kind enough to cover the cost of the replacement faces and shed some light on a bad situation. I couldn’t be more appreciative to the gesture, as most other companies would not have done the same. Jeremy and Oliver’s team has grown since I’ve had the pleasure of first doing business with Twelve12, and for good reason; these guys really are in it to help turn your house into the home you’ve always wanted. Thanks again, guysNov 16, 2019
- What should the customer know about your pricing (e.g., discounts, fees)?Not all companies share our values. We go the extra mile to seek out possible problems before we start. We invest a great deal of time upfront to asses, calculate, consider and plan for your project and prepare an actual cost to complete the job, not just an estimate. Permits will always be factored in to your job when required by the city. Construction will always be built to meet/exceed current code requirements.
- What is your typical process for working with a new customer?Step 1: Schedule an initial consultation. Step 2: We'll come by to assess project and share our wisdom for how we will approach it. We'll gather pictures and measurements so we can accurately evaluate the cost and timeline to complete the project. Step 3: We will schedule a follow up time to present a sketch or 3D rendering of the proposed project and a thorough cost estimate for your project. Step 4: Acceptance of bid, contract sign and away we go!
- What education and/or training do you have that relates to your work?Twelve12 is a collective of remodeling masters who have locked arms to pursue a modern movement in excellence. We are reclaiming the pride in craftsmanship that has been lost in favor of the quick, cheap, sloppy construction that is so abundant in the Houston area. We grew up under their wings and mentorship of Masters and have since honed our own craft to excellence. #themoderncraftsmen