Photo Finish Janitorial & Carpet Cleaning

Houston, TX

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About this pro

How does your service stand out?

Here at Photo Finish we take PRIDE in our work. We are totally HONEST with our customers.

What do you enjoy about the work you do?

I LOVE when my customers are SATISFIED.

Location

Houston, TX 77035

Background check

Complete

Years in business

10

Number of employees

10

Times hired on Thumbtack

35

Reviews

20 Reviews
  • A. F. Nov 5, 2015
    Carpet Cleaning
    Verified Review
    Service was great from start to finish. Tech was through and honest about stains.
    Photo F. Nov 10, 2015

    Great to have you as a new customer! Thank you for the great feedback!

  • Barbara C. Oct 2, 2015
    Steam Cleaning
    Verified Review
    I can describe photo finish with two words Excellent service! He arrived on time and completed the job within enough time for me to go to work. I like the idea he was professional and the advertisement on his truck left no question to l was definitely dealing a professional company. I will be using the service again and l will recommend to family and friends.
  • Freddy S. Mar 26, 2015
    Carpet Cleaning
    Verified Review
    Work: good quality Timming to attend: terrible
  • Natalie F. Nov 20, 2014
    Steam Cleaning
    Verified Review
    Guys did a great thorough job! Thank you!
    Photo F. Nov 22, 2014

    Thanks Natalie ENJOY YOUR NEW HOME

  • John D. Nov 15, 2014
    Carpet Cleaning
    Verified Review
    They did a good job nice and fast they were in and out in under 30 minutes and my room is look good thank you guy for the good service
    Photo F. Nov 19, 2014

    Thanks John

  • Mithun M. Oct 24, 2014
    Carpet Cleaning
    Verified Review
    Dissatisfied with their service, in my request I had specifically mentioned that there was furniture that had to be moved. But they Denied that all together. The whole point was to moved out the furniture and do a through Cleaning. Wont be hiring them Again!!
    Photo F. Oct 31, 2014

    Mithun im very sorry that you are DISSATIISFIED, For the price you payed $150 to Deep clean 4 rooms Stair and Hall,also your carpets needed pet treatment that you did not wanna pay for. Mithun you were not at the property time of cleaning,all details of moving funiture was explained to your wife.,and she agreeded not to move the heavy things. We move all things except Your HEAVY bed and dressor,that you did not pay for. Mithun we really APPRECIATE your Buissness, but when you write a review be HONEST. You didnt pay to have funiture moved,and we move what we can. HONEST IS THE BEST POLICEY....

  • Dan M. Oct 20, 2014
    Rug Cleaning
    Verified Review
    very good, timely service. will use on my next cleaning.
    Photo F. Oct 31, 2014

    Thanks Dan...

  • Donald A. Sep 29, 2014
    Steam Cleaning
    Verified Review
    Adrian did a thorough job steam cleaning my carpet. However, areas of high traffic still remain and cannot be cleaned to original condition. He came out a second time and confirmed that scrubbing /shampooing would not improve the appearance of the carpet. He did not charge me for the trip charge and I appreciate his honesty.
    Photo F. Oct 31, 2014

    Thanks Donald..

  • Linda P. Sep 20, 2014
    Steam Cleaning
    Verified Review
    This was a wonderful experience. Steve reviewed the work I wanted done upon arrival. The price was exactly as quoted on line. He was kind, respectful and straight forward. He worked quickly and did a good job. He even did a couple of spots that we did not agree was part of the job. He was fantastic!! This was a vast difference from the Carpet Express cleaner who came 2 months ago who seemed to think he was doing me a favor by cleaning my carpet. I will be calling Photo Finish from now on.
    Photo F. Oct 31, 2014

    Thanks Linda...

  • Bernard B. Sep 16, 2014
    Steam Cleaning
    Verified Review
    The Guys did a TREMENDOUS job on my carpets, so I just had to let them do my tile!!!! Not enough STARS for these GUYS. I HIGHLY RECOMMEND PHOTO FINISH.. THANKS AGAIN GUYS
    Photo F. Oct 31, 2014

    Thanks Bernard..

  • Natalie C. Aug 30, 2014
    Tile and Grout Cleaning
    Verified Review
    Very polite technicians- worked fast, offered variety of services, and did not make a mess. Was hoping to get my grout cleaned from a dingy white to a bright white, but previous home owner must have painted grout so the floors did not look much different. Not the company's fault.
    Photo F. Oct 31, 2014

    Thanks Natalie..

  • Patti R. Aug 27, 2014
    Steam Cleaning
    Verified Review
    They did a fantastic job. Prices were just what was quoted. I will use them again.
    Photo F. Oct 31, 2014

    Enjoy Patti...Thanks

  • Linda C. Aug 20, 2014
    Steam Cleaning
    Verified Review
    The workers were on time. The finished in a little over an hour. I was so pleased my carpet looked brand new. I was ready to rip it out and put in new floors. I have good burbur carpet so now I can just have it cleaned when it needs it and should last me. Thank you great job.
    Photo F. Oct 31, 2014

    Thanks Linda Enjoy...

  • Jojo J. Aug 11, 2014
    Steam Cleaning
    Verified Review
    The guys Steve and Adrien where amazing. The moment we shook hands and till the time they drove away they felt very very friendly. We only wanted the enzyme treatment for only a single room because of the pet smells from the previous owners, but they were so kind to have it done for all the 3 other rooms for the price of 1. They even took care of moping up and drying of the few droplets they spill when they were carrying their machines out. They were so friendly that I opened up couple of Heineken as they leave. I was waiting to type this review to confirm the smell is gone, and sure it is. Good job guys and keep up the good work!
    Photo F. Oct 31, 2014

    Thank You Jojo for invite us into your home.

  • James M. Aug 6, 2014
    Steam Cleaning
    Verified Review
    The team did a great job and was able to get me in the next day to steam clean the entire home 3500sqft in about 5 hours including general cleaning! I will be using Photo Finish again for another project.
    Photo F. Oct 31, 2014

    James Thanks..

  • Teresa D. Jul 22, 2014
    Carpet Cleaning
    Verified Review
    Prompt, very professional and very good quality work. I was very pleased with their carpet cleaning. I was getting ready to replace one of those carpets, but they made it look so good that its no longer an issue. I will be trying some of their other services in the future (tile cleaning, etc.) Nice to know a company that does many different things, does a good job and can work you in quickly.
    Photo F. Oct 31, 2014

    Teresa Thanks

  • Joy W. Jul 17, 2014
    Steam Cleaning
    Verified Review
    I am moving into an older apartment complex and the complex would not replace the old & very soiled carpet and did a poor job on shampooing. I found Steven on thumbtack from an internet search and he responded immediately answering my many questions. The price was right and I knew the carpet would probably need some extra treatment besides just cleaning. Steven was precisely on time! He immediately noticed a number of stains and told me the cause of the stains as he walked me through the cleaning process. I had several questions and as a result of the questions, he offered me a couple of add-ons. Once we settled on the complete process, he and his assistant immediately went to work and I watched the over-worn, stained carpet transformed before my eyes. They asked me to go upstairs and make sure I was happy with the cleaning, and then they finished the downstairs. Next came the deodorizing and last the Scotch-guard and raking. I am totally impressed with this company and team, their professionalism, knowledge of the industry, readily available options, and they did an excellent job! I plan to have them return to clean the a/c ducts.
    Photo F. Oct 31, 2014

    Enjoy Thanks Joy

  • Q. B. Jul 16, 2014
    Carpet Cleaning
    Verified Review
    Thanks Guys you done a tremendous job on our carpets. . Steven & Adren were will PROFESSIONAL and on time. Money well spent. THANKS GUYS.. I HIGHLY RECOMMEND.
    Photo F. Oct 31, 2014

    Thanks

  • Skip M. Jul 15, 2014
    Carpet Cleaning
    Verified Review
    Very Professional and through. Would recommend them to anyone that needs carpet cleaning. Did a GREAT job. Thanks guys.
    Photo F. Oct 31, 2014

    Thanks Skip...

  • Haythem M. Jul 1, 2014
    Carpet Cleaning
    Verified Review
    Very flexible and very responsive. I was closing on a house and trying to clean the carpet on the same day, despite the uncertainty Steven worked with me on the time and showed great flexibility They were Reasonably priced, and done a very good job deep cleaning the carpet I will use them again!
    Photo F. Oct 31, 2014

    Thanks...

Q&A

What is your typical process for working with a new customer?
We give estimates over the phone, but until a technician can actually visit the property and see the condition, age and issues with your carpet we cannot firm our recommendations. This is not upsell. We do not suggest service that our customer doesn't need, but we will hold firm on what will get your carpet clean to its full potential. Pet issues MUST be treated with enzymes to kill odor and bacteria. Steaming these spots will only re-intensify odor. This treatment as well as stain lifter are normally an additional charge with all professional firms in our business. PLEASE DO NOT PRESPOT YOUR CARPET WITH RETAIL SOLUTIONS such as Resolve or OxyClean products. They create suds that do not tolerate extraction easily. Also, our non-toxic Stain Lifters work more like dry clean solutions in that they are designed to break chemical bonds that trap soil in carpet.
What education and/or training do you have that relates to your work?
Certified Master Carpet Technician Owner/Trainer. Technicians on call have 2 years or more experience in providing superior service. Just read a review or two either here or on Yelp!.
Do you have a standard pricing system for your service? If so, please share the details here.
$65 Basic Steam Clean & Deodorize up to 3 Rooms. Combined Living/Dining considered 2 Rms, Hallways $10-$25. Additional Rooms $25, Stairs $30 (no substitutions for rooms-priced separately). Minimum call charge $65. Heavy Traffic Areas, Deep Stains and Pet Issues may require special treatment for additional charges. We give very best effort in stain removal but some dye sites in carpet can absorb stain color, preventing removal.
How did you get started doing this type of work?
We originally were a one man shop with a portable machine (admittedly not always the most effective at cleaning). Over the past 8 years we have grown into 4 25 hp. Truck Mounted mobile vans that service the entire Houston Metro Area. Repeat business is the reason we stand out in the Thumbtack crowd. Our customers get top service at a reasonable price. National competitors cannot match our price or enthusiasm. ...Now That's A Photo Finish!
What types of customers have you worked with?
We work with Schools, High End Retail in the Galleria/Houston, large department stores, medical facilities, office/property management firms and general residential customers. Our clients find that we do it right the first time and have us back on a regular and frequent basis. Many refer us to their friends and family.
Describe a recent project you are fond of. How long did it take?
We recently completed a High Dustings (Air Ducts, Light Fixtures, Exposed Piping) service for several major retail clients. Some jobs required lift rental and overnight crew work for two nights. We performed admirably and have been contracted to perform same service for 5 other locations. No job is too big to deserve a Photo Finish!
What advice would you give a customer looking to hire a provider in your area of work?
Carpet Cleaners are not all the same. Some companies use less powerful truck mounted units (14hp vs. 25 Hp (Photo Finish), some use portable units. WE will only recommend what is needed to clean and protect. We are Gold Profile AND Best of 2016 with Thumbtack, not to mention BBB Rated A+ all for 2 reasons. First, we do it right to the best of our ability and the customer's allowance. Secondly, we stand by our work. We do our best to satisfy each and every customer. We are genies "within reason" and can work wonders on carpet you thought lost, but we cannot make every issue disappear. Please feel free to read our reviews here or on our 5-Star Yelp! listing.
What questions should customers think through before talking to professionals about their project?
How long has it been since your carpet was cleaned? Heavy traffic areas, deep stains? Pets? Are you willing to listen to professional recommendation for getting things clean? The carpet may need deep cleaning and it's less expensive than re-carpeting. Now that you are going through with cleaning, what are your expectations? Do you want to protect carpet going forward?