FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I have several steady clients I bill once a month or by the project. Most of the time, I keep a spreadsheet with dates and real-time hours worked with products itemized, but some have very similar products produced regularly and I charge a flat rate for each one.
- What types of customers have you worked with?
Photo retouch and compositing Flyers, brochures, newsletters Logo design Corporate style guides
- What advice would you give a customer looking to hire a provider in your area of work?
Look over the designer's previous work. If you objectively like the way it looks, even if there is nothing similar to your project, discuss your project and ask the designer if he has experience in your field, or if he understands your market. If the designer seems to understand your vision and the message you want to convey, he will be taking notes and will assure you by confirming your expectations and how the project will proceed if you choose to work together. If the designer does not offer the same information in an email, request it. Never assume that anything is understood or that the designer's memory will mirror yours. Set milestones and request to see the work in stages (rough sketches, concepts, color choices), in order to prevent misunderstandings. If you don't like what is produced, make an effort to explain why (Is it something that can be changed? Did the designer not provide what was requested? Does it fulfill the original request as stated in an email?) Sometimes, even with the best intentions on both sides, there can still be a problem in communication. Rare, but it happens.