Authorized Appliance Repair

Houston, TX

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About this pro

We provide free service call, plus 20% off.

My appliance repair Houston is an appliance repair service company. We repair and service refrigerators, washers, dryers, ovens, stoves, ice makers, and ice machines. We repair and service the following brands: Whirlpool, Maytag, GE, Frigidaire, Sub-Zero, Viking,Thermador, Bosch, Asko, Electrolux, We repair these systems in accordance with the specifications provided by the manufacturer.

We are factory trained to service all major brands of appliances. Also, we carry 90% of factory replacement parts on our trucks, and ensure you that only the most qualified technicians will be sent to your home. We strive for excellence and provide the best possible care for the brands that we service. In addition, we work with the manufacturers to provide you the most up-to-date and current service techniques while we work on your appliances.

Location

Houston, TX 77079

Background check

Complete

Years in business

37

Number of employees

100

Times hired on Thumbtack

132

Reviews

78 Reviews
  • Sajan N. May 17, 2017
    Oven and Stove Repair or Maintenance
    Verified Review
    They couldn't fix the problem and had to pay the fee for the visit 🙁
  • Lars S. Apr 13, 2017
    Appliance Repair or Maintenance
    Verified Review
    Did the job
    Did the job as requested. Came a bit late for the appointment that's all.
  • Marek D. Apr 10, 2017
    Appliance Repair or Maintenance
    Verified Review
    Way overpriced, lacking pricing transparency
    Way over priced
  • Laura B. Apr 1, 2017
    Appliance Repair or Maintenance
    Verified Review
    Professional
    Very professional.
  • Karl G. Mar 30, 2017
    Appliance Repair or Maintenance
    Verified Review
    Good Company
    The job was outside of their normal work scope, but they did a thorough evaluation
  • Laura N. Feb 17, 2017
    Appliance Repair or Maintenance
    Verified Review
    I think it was more expensive than I expected.
    Henry W. Mar 9, 2017

    Sorry but sometimes certain parts for specific brands may cost more than what you may have expected. Thank you for your feedback and take care.

  • Ade J. Jan 30, 2017
    Appliance Repair or Maintenance
    Verified Review
    Rude Rep
    The Rep that I called to make an appointment raised his voice at me when I tried to book the time for the technician. Rude and totally a waste of my time.
  • Sabiha N. Jan 21, 2017
    Oven and Stove Repair or Maintenance
    Verified Review Updated
    Charges were inappropriate but fixed prob
    I hired them. The man who came to fix oven was good. He fixed it. The ignitor for oven was not working so he went to store bought it and fixed it..But when we asked for the receipt for the part he did not give us. He said it was original ge part and the company gives 3 months warranty. He charged us more than $100 for the part and when I checked it online the part comes for around $15-25. I was disappointed by this behavior. Other wise he fixed our problem. Had he given me the receipt and charged correctly for the part would have given 5*.
  • Verified Review Original
    Charges were inappropriate but fixed prob
    I hired them. The man who came to fix oven was good. He fixed it. The ignitor for oven was not working so he went to store bought it and fixed it..But when we asked for the receipt for the part he did not give us. He said it was original ge part and the company gives 3 months warranty. He charged us more than $100 for the part and when I checked it online the part comes for around $15-25. I was disappointed by this behavior. Other wise he fixed our problem. Had he given me the receipt and charged correctly for the part would have given 5*.
  • Fahad H. Jan 19, 2017
    Appliance Repair or Maintenance
    Verified Review
    Good job
    Simple and easy
  • Vivian W. Dec 16, 2016
    Refrigerator Repair or Maintenance
    Verified Review
    Refrigerator Not Cooling Properly
    We booked another repair service, through a referral, last night to come out and repair our refrigerator today. The other company seems to have a better track record.
  • Todd H. Nov 10, 2016
    Refrigerator Repair or Maintenance
    Verified Review
    Freezer Repair Success
    Andre was a great help in repairing our broken freezer. Day 1 he came out and identified the problem. Day 2 it was fixed. He had to go and buy a new gasket for our freezer door. Andre was a pleasure to work with.
  • Gill M. Oct 4, 2016
    Refrigerator Repair or Maintenance
    Verified Review
    Very reliable, fair price
    Great guy, same day appt and fair price!
  • Laura G. Sep 13, 2016
    Washing Machine Repair or Maintenance
    Verified Review
    Samsung Washer Fixed!
    Technician called first. Was prompt and assessed my washer in less than 30 minutes. Honored my 20% coupon by mentioning the BBC ratings review. Ordered part and following week called and was on time. Work completed in an hour! Very happy Customer!
  • Elisabet M. Sep 11, 2016
    Washing Machine Repair or Maintenance
    Verified Review
    They fixed the problem with our washing machine fast and good. Would recommend.
  • Leslie S. Aug 28, 2016
    Refrigerator Repair or Maintenance
    Verified Review
    Please do not use this service. I could just about cry. Yes they fixed my fridge but it cost me $300 for what took the repairman 20 min to fix. I later found out from my boyfriend's repairman that the job should've only cost me around $50! I do not have $300 to throw away. Anyway lesson learned and I hope I can prevent someone else from wasting their hard earned money.
  • Marna K. Aug 17, 2016
    Refrigerator Repair or Maintenance
    Verified Review
    The repair man did arrive early even though I specifically requested an appt after 4, requiring me to leave work early, but he very quickly diagnosed the problem with my craigslist found refrigerator. I could not afford the repair, but I would definitely use them again. I highly recommend.
  • Becky T. Aug 11, 2016
    Refrigerator Repair or Maintenance
    Verified Review
    I was very clear on the phone that my wine chiller was not cooling. They sent someone who couldn't fix the compressor or add Freon. It was disappointing because I was then told I would have to wait for another specialist who could add Freon or work on the compressor to come out (after waiting the 4 hour window for the first person) but they couldn't come that day. I had wine that was going to go bad (which I had also told them on the phone). I had lost confidence so it did not make sense to continue further with this company.
  • David R. Jul 27, 2016
    Washing Machine Repair or Maintenance
    Verified Review
    He knew what he was doing. Repaired it quick and easy.
  • Charity D. Jul 24, 2016
    Refrigerator Repair or Maintenance
    Verified Review
    We are very pleased with repair, the service man was on time and fixed the repair, thank you to all involved, overall experience was seamless!
  • Emeka C. Jul 17, 2016
    Refrigerator Repair or Maintenance
    Verified Review
  • Latina A. Jun 9, 2016
    Refrigerator Repair or Maintenance
    Verified Review
    Great service, professional and friendly. Used them to repair commerical fridge at our business. Was a simple fix so they only charged the service fee. Honesty goes a long way!
  • Sam U. Apr 21, 2016
    Refrigerator Repair or Maintenance
    Verified Review
    My GE Profile refrigerator is not cooling. The guys showed up and said its the control board and wrote up almost $500 estimate and insisted that I have to pay for the board upfront for the job to proceed. I told them I can only authorize them to proceed with the job and pay everything when the job is finished and the fridge is working because it may turn out to not be the board and I'm owing a worthless board. I asked to speak to the office, they told me the office is closed but when they left my house, a few minutes later people started calling me saying they are from the office. The whole experience with this company is unprofessional and creepy. I don't think they belong to peoples' homes.
  • Christopher H. Apr 1, 2016
    Appliance Repair or Maintenance
    Verified Review
    Great
  • Julio H. Mar 24, 2016
    Appliance Repair or Maintenance
    Verified Review
    Horrible job and service. I wouldn't give them any star, but Thumbtack requires at least one. Instead fixing the appliance they made it worse to the point that I had to buy a new washer. I tried to contact Henry Wasserman several times, but he never returned any of my calls. Finally, I got a hold of the "technician" and he ended up refunding the "service" fee, but the damage was already done. Do not hire this company as they are unprofessional and will let you down.
  • Natasha Y. Mar 20, 2016
    Refrigerator Repair or Maintenance
    Verified Review
    Overall the repair person quoted me an inflated labor rate and even tried to insist on $10 more for the service fee. I am not pleased with the way I was handled. I paid the initial service fee of $55 and sent him on his way. I will order through Lowe's and DIY.
  • Elliot B. Mar 18, 2016
    Oven and Stove Repair or Maintenance
    Verified Review
    Ozzy from Alpha Appliance Repair was excellent. He was on time, very prompt and confident in his work, and engaged me in friendly conversation throughout the repair, while also explaining/teaching what he was doing. I will definitely use him again.
  • Robert B. Mar 10, 2016
    Oven and Stove Repair or Maintenance
    Verified Review
    Our client was satisfied, with the work. We actually wanted to pay on their behalf and requested for a phone call when service was completed but that didn't happen so our client had to pay and we had to remeburse our client. Other than that the service performed was good
  • Sarah L. Mar 10, 2016
    Oven and Stove Repair or Maintenance
    Verified Review
    Luis from Appliance ACE Experts came right out right away and fixed our oven at a reasonable price- Great service! We will use him again!
  • Veronica A. Mar 7, 2016
    Oven and Stove Repair or Maintenance
    Verified Review
    The expert that I chose did not follow up with me at all and I even had to text them to confirm on the day they were supposed to come.. I wasted a whole day waiting for them... Next time they should give a courtesy call
  • Stephen P. Jan 30, 2016
    Refrigerator Repair or Maintenance
    Verified Review
    Excellent service.
  • Nicole K. Dec 10, 2015
    Refrigerator Repair or Maintenance
    Verified Review
  • Beverly P. Dec 3, 2015
    Washing Machine Repair or Maintenance
    Verified Review
  • Bill P. Nov 17, 2015
    Good service. My refrigerator works fine.
  • BRIAN S. Sep 30, 2015
    Washing Machine Repair or Maintenance
    Verified Review
  • Kerissa B. Sep 27, 2015
    Refrigerator Repair or Maintenance
    Verified Review
    The guys that repaired our fridge did an excellent job. I was a bit disappointed that once they missed their servicing window that someone should call and say if they are still coming or not. Overall my parents were happy.
  • Sam T. Sep 22, 2015
    My washing machine was not running right at all. i am so glad I found the great people at authorized appliance repair to come fix it up and getting it working like new. They were fast to respond and very polite and friendly, yet still very professional. Not enough of that today in many businesses, but authorized appliance repair are great all around.
  • Mike B. Sep 22, 2015
    These guys are a life saver. My fridge was messed up, leaking water all over my kitchen floor and I didn't know what to do. Luckily for me, I found the Authorized Appliance Repair people online. The sent some one out that day and knew just what was wrong with my fridge and fixed me right up. The service was fast, and very affordable. I highly recommend Authorized Appliance Repair.
  • Barbara H. Aug 17, 2015
    Refrigerator Repair or Maintenance
    Verified Review
    The the email that I got was from them said the total price for everything was $45.00. All I needed was the water line replaced.The sales person was so rude when I call them back about the email.
    Henry W. Aug 17, 2015

    Hello Barbara, Thank you for taking the time to review our business. We truly value the opinions of our customers. We normally charge a $45.00 service fee for the estimate that will be applied to the overall cost of the job. We apologize for any confusion that our quote caused. We strive to maintain the highest quality of service, and to exceed our customer's expectations. I personally apologize that this has been a difficult experience for you. I hope that we can move forward and find a solution. We hope to see you again in the future and wish you the very best. -Henry Wasserman

  • Bill B. Aug 16, 2015
  • Regina K. Aug 15, 2015
    Washing Machine Repair or Maintenance
    Verified Review
  • Debbie S. Jul 31, 2015
    Refrigerator Repair or Maintenance
    Verified Review
    My Samsung icemaker was leaking. When I decided to hire this company, I was told there was a service call fee of $45 and that they would diagnosis the problem because it could be something simple. The repair guy charged $10 more than the quoted service fee and then wanted to replace the entire icemaker for $500 without trying to diagnosis the problem. The refrigerator is 2 years old and only cost $1500 new, so 1/3 of the price is the icemaker? I don't think so. My son-in-law fixed frozen drain line for free. When I called to complain, I was told I'd get my $10 refunded but then they hung up on me. Don't use this company. It's a big ripoff!
  • Jenny S. Jul 28, 2015
    Henry and his team are great. Henry came to my house like 2 or 3 minutes past the agreed time. He repaired my refrigerator fast and more importantly he gave me a military discount for my husband's service (after a long ice breaker conversation). It means a lot to us and we are always happy to give our business to fellow patriots.
  • Brad C. Jul 26, 2015
    Refrigerator Repair or Maintenance
    Verified Review
    I asked for a quote and after a phone call the told me they could not do my job, which was vent my refrigerant prior to disposal. Then I asked did they respond if they couldn't do it AND THEY HUNG UP ON ME...very rude. I am a thumbtack professioal and would never do that.
  • Vijay R. Jul 21, 2015
    Washing Machine Repair or Maintenance
    Verified Review
    Was a no show
  • Evelyn S. Jul 20, 2015
    Refrigerator Repair or Maintenance
    Verified Review
    Service man was very professional and got the job done. He explained everything in detail.
  • Kyle M. Jul 14, 2015
    Dishwasher Repair or Maintenance
    Verified Review
  • Peter G. Jul 11, 2015
    Refrigerator Repair or Maintenance
    Verified Review
  • Alexandra D. Jul 8, 2015
    Appliance Repair or Maintenance
    Verified Review
  • Khanh T. Jul 1, 2015
    Refrigerator Repair or Maintenance
    Verified Review
  • John L. Jun 30, 2015
    Henry came on time and repaired my refrigerator. He did good and the repair was cheap.
  • Kerri B. Jun 17, 2015
    Appliance Repair or Maintenance
    Verified Review
  • Noreen I. Jun 10, 2015
    Oven and Stove Repair or Maintenance
    Verified Review
    Satisfied with his work . He was on time and did good job . Thanks
  • Roy M. Jun 4, 2015
    Washing Machine Repair or Maintenance
    Verified Review
    Technician was on time, accurately diagnosed the problem with my what and made the repair. Great work! I would definitely use Authorized Appliance Repair again.
  • Aldo S. May 12, 2015
    Good repair job. I don't know how you guys did it but the refrigerator works. Me and dad couldn't figure it out and my dad repairs appliances for a living.
  • Blanca D. May 8, 2015
    Dishwasher Repair or Maintenance
    Verified Review
    I don't know if it was Henry that came to "fix" my dishwashers but I paid him on the spot and later realized one issue wasn't fixed. I have called My Appliance Repair everyday for 3 weeks and I'm still waiting to hear from them. I would not recommend this place-terrible customer service!
  • Jessica K. May 7, 2015
    Refrigerator Repair or Maintenance
    Verified Review
    problem was not fixed but still had to pay for him to come out
  • Sandy D. Apr 30, 2015
    Appliance Repair or Maintenance
    Verified Review
    The technician was honest and didn't push me to make the expensive repair, but he was almost 2 hours late, which messed up my schedule.
  • Rob J. Apr 22, 2015
    Outstanding work by Henry, Juan, and Bob. I live kind of in the boonies and needed repair work ASAP. They came a little late but I will not hold that against them because of the dirt roads. I'm trying to flip a home a messed up on some wiring with my new appliances. After a week of failure I gave up and called Henry. It took him some time to rewire and then replace a fuse but he got the oven working.
  • Ed K. Apr 21, 2015
    i just wanted to thank y'all again and I preciate the hard work trying to get my dishwasher goin again. I know yall had to put a lot in so that's why im writing this.
  • Elane L. Apr 16, 2015
    Refrigerator Repair or Maintenance
    Verified Review
    On time but tried to overcharge off on replacing the parts. Door gasket isn't $145 for the part, I checked and it was $30-60. In total he wanted $330 to replace door seal...too ridiculous of a quote.
  • David M. Apr 10, 2015
    Appliance Repair or Maintenance
    Verified Review
    Said they would show up on Monday. They had to cancelled and showed up on Tuesday. Needed a piece so they came back on weds. It was the wrong piece. They said they would show up on Thursday. The part they said they would have didn't come in. Then on Friday they broke the dishwasher further and would have to come back again!!!!!! This is unprofessional and ridiculous.
  • Shannon T. Apr 7, 2015
    Dishwasher Repair or Maintenance
    Verified Review
  • Eric H. Mar 30, 2015
    Outstanding workers and great small appliance repair guys. It took Henry some time but he eventually fixed the stove top. I recommend him.
  • Julie G. Mar 18, 2015
    Dishwasher Repair or Maintenance
    Verified Review
    Dishwasher works great now! Would have liked a more detailed invoice showing what was done and what I was charged for. They were late getting to my house which caused me some inconvenience. It would have been better for them to come at the time I was prepared for.
  • Michelle R. Mar 11, 2015
    Washing Machine Repair or Maintenance
    Verified Review
  • Derick M. Mar 7, 2015
    Refrigerator Repair or Maintenance
    Verified Review
  • Gary S. Feb 21, 2015
    Dishwasher Repair or Maintenance
    Verified Review
    After speaking with Henry I decided to go with his service. Henry was ready to send out a technician the very next day but I had to postpone it for a weekend time frame. I was told someone would be out between 10:00 and 1:00. Exactly at 10:00am I received a call from the repair technician, he told me he was on his way and would be at my house within 40 to 45 minutes. Forty minutes there was a knock on the door, the technician had arrived. He introduced himself and I lead him to my problem. Within a matter of just a few minutes he had identified the problem and asked if I wanted him to fix it, of course I said yes. He already had a quote written up and he had the parts with him. A short time after that he wrapped things up and tested his repair, everything worked like brand new. The gentleman that repaired my appliance was polite, courteous, professional, on time and able to identify the problem and fix it in short order. I would call Henry’s service in the future if I had any other problems. Thanks guys, you ROCK!!!
  • Juan A. Feb 14, 2015
    Appliance Repair or Maintenance
    Verified Review
    Hace unos meses llame para un diagnostico de mi lavadora, el técnico esta casi siego el ayudante fue quien hiso el chequeo de mi lavadora en conclusión me dieron un diagnostico totalmente equivocado y ni siquiera me quisieron devolver los 45 dólares que pague por el diagnostico. Jamás volveré a llamarlos. Terrible servicio. :-(
  • Jennifer V. Jan 27, 2015
    Refrigerator Repair or Maintenance
    Verified Review
  • Tiffany M. Jan 10, 2015
    Refrigerator Repair or Maintenance
    Verified Review
    Sten was very polite and got the job done quickly. Would certainly use this company again!
  • Bob C. Jan 6, 2015
    Refrigerator Repair or Maintenance
    Verified Review
    He was responsive to my call. However, after three attempts to solve the problem, it still remains. The tech was very professional and very understanding and in the end, returned my money.
  • Jeanie R. Dec 10, 2014
    Appliance Repair or Maintenance
    Verified Review
    Prompt, on time and quick repair. Very pleased.
  • Bebe P. Nov 19, 2014
    Refrigerator Repair or Maintenance
    Verified Review
    This person never showed up, nor did they call. So I give them an "F". I had given them my address and phone number and expected them between 9 and Noon the Saturday we agreed on.
  • Natalie C. Nov 12, 2014
    Washing Machine Repair or Maintenance
    Verified Review
    Fast, friendly and did the job well.
  • Tana H. Nov 2, 2014
    Washing Machine Repair or Maintenance
    Verified Review
    courteous, professional, honest...considered costs from our point of view and did no high pressure sales. told us to give things some consideration and the quote was good for a week
  • Sandra P. Oct 21, 2014
    Appliance Repair or Maintenance
    Verified Review
  • Courtney C. Sep 28, 2014
    Appliance Repair or Maintenance
    Verified Review
  • Tony S. Jun 20, 2014
    Appliance Repair or Maintenance
    Verified Review

Q&A

What advice would you give a customer looking to hire a provider in your area of work?
We are factory trained to service all major brands of appliances. Also we carry 90% of factory replacement parts on our trucks and ensure you that only the most qualified technicians will be sent to your home. We strive for excellence and provide the best possible care for the brands that we service. In addition, we work with the manufacturers to provide you the most up to date and current service techniques while we work on your appliances.