FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Since we price based on how much space your junk takes up in our truck, it’s much easier to provide an estimate in person. Our crew will arrive onsite to take a look at your junk and provide an exact price.
- What is your typical process for working with a new customer?
Customers can book an appointment with us either online or by calling us at 1-800-GOT-JUNK. We'll come to your location at the appointment time and take a look at what you want to get rid of. Then we’ll give you a price estimate and let you choose to proceed. Once you’ve agreed to the price, we’ll get to work! We do all the heavy lifting—you won’t have to lift a finger. We’ll even sweep up after we’re done!
- How did you get started doing this type of work?
1-800-GOT-JUNK? began in 1989, when college student Brian Scudamore encountered a tight summer job market in his hometown of Vancouver, Canada. After seeing an old, junk-hauling truck rumbling along a McDonald’s drive-thru, he was inspired to start his own business. What began as a means to pay for college quickly turned into a unique business - a franchise of professional junk removal. Brian eventually changed the company name to 1-800-GOT-JUNK?, invested in more trucks, hired great people, and set a goal to build a brand that would become a household name. Since 1998, the company has grown to approximately 200 locations across three countries.