Four Seasons Lawn & Landscaping Services

First there is no David that works for our company. Also, achieving total customer satisfaction and committed to going the extra mile applies to customers that set reasonable expectations and that are willing to PAY for that level of service and commitment. I normally don't do this but there are some PEOPLE that expect to receive more than they are willing to pay for. Initially, Mason contacted us and I specifically asked how long ago had the lawn been serviced and he said oh it was just a couple weeks ago - NOT. Then we quoted him a price and he asked for a discount!! We show up and the front yard beds are overgrown, ended up collecting tow 40lb bags of leaves, then we try to get in the backyard the gate was locked (he never provided a code or informed us) so, we had to ring the doorbell and the tenant had an attitude about us being there, the backyard was full of standing water (which he later said "oh i forgot to mention that"), the beds in backyard were overgrown. Our guy ended up spending over 2hours on the property and later Mr. Mason called in to complain and say how unprofessional it was to not complete the job, REALLY! Again, when we are wrong and fail to do our part we accept any negative reviews that come our way but when a customer expects more than they are willing to pay and misled us to secure a lower price then we speak out. We personally spoke to Mason and his whole tone changed and he blamed the tenant for blowing things out of proportion and that he understood that we couldn't mow and that she was upset and texting him that the fence had fallen down and that she was frustrated with that compounded with us being there to mow. I told him I would let him know what day this week we could go back (I never committed to a day but that I would let him know when we would be in the area). Sunday night he texted asking to confirm if we would be going back today (Monday) and I replied that we would be back in the area on Thursday/Friday of this week. He later texted saying that it wasn't a priority and instead of texting back and forth I asked for him to call. He called and basically stated that we weren't making him a priority and we basically agreed that we would charge him 1/2 for doing the front so, 25.00 (for over 2hrs of work) and he would hire someone else. I wish we could post pictures so that you could see the conditions and you could judge for yourself.