FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on our services and products, with discounts available for bulk purchases and loyal customers. We don't have hidden fees or charges, ensuring competitive and affordable pricing. Our customer service team is available to answer any pricing questions and assist customers in finding the best deal. Our goal is to provide high-quality services at reasonable prices. We also provide a 90-day warranty for all types of repairs.
- What is your typical process for working with a new customer?
It begins with an initial consultation to understand the customer's needs, followed by an estimate of the cost and timeline for repairs. If the customer proceeds, repairs are done, and communication is maintained throughout the process, with testing and verification before returning the repaired item to the customer. The company values feedback from their customers for future improvements.
- What education and/or training do you have that relates to your work?
ALAS Appliance Repair provides professional training and educational programs to equip technicians with the necessary skills to repair various gadgets and appliances. We ensure their technicians stay updated with industry standards and are certified for specific brands or devices. The company invests in their technicians' training, ensuring they have access to the latest technology and tools for high-quality repairs and customer care.