NV Cleaning and Specialty Services
About this pro
The initial consult went well with Mrs. Shalanda, she was very informative with the work she does and the different packages she offers. I chose the deep clean since the house needed it and hadn't been cleaned that was since it was purchased almost a year ago. On the day of the cleaning she got here a few minutes late and her employee got here closer to 9am as I was walking out the door but it wasn't a big deal since I was aware of it. Long story short I was getting the bottom level cleaned one day and the top level cleaned another day but only the bottom level due to the lack of cleaning that was done. Baseboards were not cleaned, the blinds were still dusty and had my dogs hair on them, the lights over the island were not dusted and my dogs cage wasn't even moved to get the hair surrounding it so I know minimal effort was placed in this cleaning that I was charged 45 dollars an hour for that took 3 hours to do something me and my wife do and we surely don't call it a deep clean. At least we clean everything and not half way wipe it down when we have the time. Mrs. Shalanda offered to come back but I did not want them back at my home since such a poor job was done initially!Aug 20, 2017VerifiedShalanda N.'s reply
Mr. Sims, again, our sincere apologies for your unacceptable experience with NV Cleaning and Specialty Services. Out of our years of service, we've not had one bad review because we take pride in what we do and care about each of our customers' satisfaction with our services. There's no excuse for my cleaners, however, the offer of (re) cleaning your home (1st level) at no charge is still available. Or, we will be happy to provide you with a full refund. We are a professional company, and we manage professional and Busy clients on a daily basis. We are here to serve, satisfy, and solve clients' cleaning needs as always. Please feel free to send a request for refund to our company's email at email@example.com. Thank you for your experience. NV Cleaning and Specialty Services
They were very professional and did an amazing job cleaning our house!Apr 27, 2017Verified
This is our first cleaning experience. We are very pleasedNov 14, 2016Verified
Clients hired NV Cleaning to prepare home for sale. They were very happy with the communication and the work that was done. She was very deatiled and will definitely use her againJun 13, 2016Verified
Wow! If you want a sparkling clean home hire NV Cleaning. I used 2 cleaning companies prior to hiring NV Cleaning and I was not satisfied. Shalanda of NV Cleaning is Trustworthy, professional, competent, provides excellent service and is an absolute pleasure to work with. Look no further, this is the best cleaning service.Jun 9, 2016Verified
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- What is your typical process for working with a new customer?I highly encourage a free in-home consultation to take a tour of our customers' lovely home and discuss their cleaning needs and our services offered. That way we can fully and accurately determine if our services can meet their cleaning needs and budget.
- What education and/or training do you have that relates to your work?10+ years of professional cleaning experience.