What should the customer know about your pricing (e.g., discounts, fees)?
Most of the time we can give estimates of prices over the phone. If major problems exist I require a visual inspection in order to provide an accurate cost of repair.
What is your typical process for working with a new customer?
Ask if they have a minute to explain the symptoms of the problem and if they have time for a quick inspection on the spot. If not I record clients information on a repair tag attach to the repair item, diagnose item and email a Microsoft Word doc with the defect, corrective action, parts needed and labor cost.
What education and/or training do you have that relates to your work?
Music lessons starting at age 4, Daymar Luthier School, Cleveland Institute of Technology, Fender Musical Instruments Corporation certified.
How did you get started doing this type of work?
I'm a musician & incompetent techs could not set-up Floyd Rose bridges.
What types of customers have you worked with?
Live entertainment production company Belkin Productions, public schools, family owned music stores, instrument distribution warehouses, Guitar Centers in 3 states, public independent and private guitar instruction facilities in 2 states.
Describe a recent project you are fond of. How long did it take?
I recently rebuilt a 1980 Marshall JCM 800 model 2203. All new tube sockets, new capacitors, alternate power tubes 6550's and a bias mod to accept the new tubes.
It took 1 month to complete.
Now there's one more of these great amps back on the stage.
What advice would you give a customer looking to hire a provider in your area of work?
Visit their location, meet them and evaluate them personally.
Independent Luthiers and techs are the most reliable.
What questions should customers think through before talking to professionals about their project?
Customers should know the Ebay selling value of the item to know whether to fix or not.