Pack-It Movers

Houston, TX

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About this pro

How does your business stand out?

We are an Affordable Moving Company. We strive to be fast and efficient from start to finish.

What do you enjoy about the work you do?

Knowing that at the end of the day we did a service for our community.

Location

Houston, TX 77077

Years in business

9

Number of employees

50

Times hired on Thumbtack

356

Reviews

154 Reviews
  • Thumbtack Customer Jul 1, 2017
    These guys are awesome. They ran a cheaper rate than the other moving companies I talked to without sacrificing quality. 20 minutes into the move it started to rain and they just wrapped everything up and kept loading. Very professional and friendly on top of everything. Would definitely recommend them to anyone looking for a moving company.
  • Richard J. Jun 27, 2017
    Packing and Unpacking
    Verified Review
    Came in and not the job out in 30 mins fast
  • Dremikia M. Jun 27, 2017
    Furniture Moving and Heavy Lifting
    Verified Review Updated
    I will never ever, ever use this service again. Slow, slow,slow,slow....................................
  • Verified Review Original
    I will never ever, ever use this service again. Slow, slow,slow,slow....................................
    Anthony J. Jun 18, 2017

    Hello, thank you for your feedback. Our mover were given a budget to move you from a 2bdrm aprt with stairs to a storage. They completed this task in less then 3hrs in the Texas heat. We always try our best, and we take this review as a training opprotunity. As a courtesy we will extend a credit to your account of 1hr. Thank you once again for being a customer.

  • Thumbtack Customer Jun 26, 2017
    They took too long to move all stuff, but it works because they took good care of our furnitures, beside We move to a third floor apartment so It was really hard! Especially summer time! Great job.
  • Thumbtack Customer Jun 26, 2017
    They were on time had a great working attitude
  • Daniel R. Jun 25, 2017
    Local Moving (under 50 miles)
    Verified Review
    Very good experience, guys were awesome. They got lost and went miles out of their way. Just one of those things... but I was not charged for this. They were friendly and professional and did a great job.
  • Thumbtack Customer Jun 23, 2017
    The movers stole my credit card information and charged an out of state purchase the following day
  • Stanley K. Jun 16, 2017
    Local Moving (under 50 miles)
    Verified Review
    Very professional and hard working crew. Ease of mind during a stressful move. Hopefully, we won't move again however, I will always recommend this company. Moved a 3500 square foot house, they were accommodating, friendly and personable. Great Job guys! There are hundreds of moving companies, many seem shady. They the real deal and the price is right.
  • George N. May 25, 2017
    Furniture Moving and Heavy Lifting
    Verified Review
    Overall good job by the movers.
  • Jacqueline J. May 6, 2017
    Local Moving (under 50 miles)
    Verified Review
    Good service
  • Tony S. May 5, 2017
    Local Moving (under 50 miles)
    Verified Review
    Professional and courteous.
  • Abby W. Apr 20, 2017
    Local Moving (under 50 miles)
    Verified Review
    movers
    did a great job
  • Mark W. Mar 29, 2017
    Local Moving (under 50 miles)
    Verified Review
    Never again ...
    Moving crew was great! Management personnel was horrible. I made the mistake of questioning the quoted rate after the move was completed (4-1/2 hours late) and got yelled at, belittled, dismissed and told that my concerns didn't matter because they already had my credit card info on file. The owner called the next day to defend the quote, which I explained I had already reconciled, but had very little to say about the conduct of the manager I spoke with. Never again ...
    Anthony J. Mar 29, 2017

    We appreciate you taking time to share your experience. We sent out a quote, email, and also by phone we went over your service rate. When time to pay you wanted to only pay for 2hrs out of the 3hrs due to you telling us we quited you $60 for 2hrs, which we went over it was $60hr which means per hour with a 2hr minimum. After trying to not pay and we had to send proof of email to you showing our quote in detail you then refused to sign the paper work. We appreciate you as a customer and hope in the future you choose to not try and not pay your bill in full to avoid the poor customer service you stated you recieved. Thank you once again.

  • Ashish S. Mar 8, 2017
    Local Moving (under 50 miles)
    Verified Review Updated
    Could have been 5 stars but...
    It was a moving service provided. Overall it was an OK experience.
  • Verified Review Original
    Could have been 5 stars but...
    It could have been 5 stars as the movers did a good job moving furniture. While the move itself was OK, a number of items went missing. The truck itself was small for the size of the house. It took them quite a bit of time to move the house. This is in spite of us taking really good care of them during the move. Frankly this broke my trust on humanity for a long time to come.
    Anthony J. Mar 8, 2017

    We want to start by saying we appreciate you as a client. As of today we have had no knowledge of this experience. We will investigate further and see if there is any way we can make things right.

  • Omar A. Mar 5, 2017
    Local Moving (under 50 miles)
    Verified Review
    Terrible and super slow service
    The guys showed up over 2 hours late, watching them work I realized why, they were super slow in doing everything, they both "had to be together all the time" I needed to start helping them as they were not moving, having a 1 bedroom apartment, with just a few things, everything packed and ready to go, and have them take almost 5 hours to complete, was just crazy! Terrible service!
    Anthony J. Mar 5, 2017

    I would like to start by apologizing for this kinda of experience. We are looking into this now, and you will be getting a call from myself today and we will make things right.

  • Rachel D. Feb 22, 2017
    Furniture Moving and Heavy Lifting
    Verified Review
    Great movers
    On-time, quick, and efficient. I'll definitely be hiring again!
  • Leticia M. Feb 13, 2017
    Local Moving (under 50 miles)
    Verified Review
    Great service
    Anthony was most helpful and professional. I recommend them!
  • Angie I. Jan 14, 2017
    Furniture Moving and Heavy Lifting
    Verified Review
    Great service
    Great service and the guys work really hard to get everything done in a timely manner.
  • Paul J. Dec 22, 2016
    Local Moving (under 50 miles)
    Verified Review
    Left behind Washer and dryer set worth thousands
    I specific instructions on what needed to be moved, including the washer and dryer. I had to leave for an appointment. After returning I find the washer and dryer at the first apartment. The most said my mother said to leave the washer and dryer there. The problem is my mother didn't hire the company and isn't the one that gave the instructions.
    Anthony J. Dec 22, 2016

    Sorry to here this Paul. Our movers will always listen to whom is left in charge. It can be confussing when another adult tells different instructions, especially when its your mother. We apologize

  • Willicia T. Dec 5, 2016
    Local Moving (under 50 miles)
    Verified Review
    Highly Recommended
    These guys were great! Moved my entire 3BR 2.5 bath townhouse to my new home in about 4 hours. This included helping me pack a few things, disassembling large furniture items with reassembly, and offering cleanup services. There were no hidden fees, and the fellas were professional and courteous.
  • Valaina M. Dec 2, 2016
    Local Moving (under 50 miles)
    Verified Review
    Workers
    Reginald, Derrick, Andre were awesome. They are very professional.
  • Uriah B. Dec 2, 2016
    Local Moving (under 50 miles)
    Verified Review
    The guys were on time and called ahead to confirm the time. The three guys were very knowledgeable in moving and made sure treat our belongings as if they were their own. Nothing was broken or scratched. They went over the package prior to starting and were true to the price when it was time to pay. My wife enjoyed the guys as they were kind and willing to take their shoes off when entering the home. I highly recommend them to anyone that needs to move.
  • Roxanne G. Dec 2, 2016
    Local Moving (under 50 miles)
    Verified Review
    Awesome!
    Awesome, very professional and courteous. One of my best experiences with movers. Driver and Ronald were the best money can buy make sure you ask for them. Mr . Anthony you're running a top notch service, God bless you & staff.
  • Julius W. Nov 25, 2016
    Local Moving (under 50 miles)
    Verified Review
    Amazing Crew
    I had a good crew that was very professional and did a good job moving. They was fast and respectful of my furniture and house. The bad, they was late the day of the move and 1 mover did not show up so it made a long day. Normally I would have given them 1 star but it was the day before thanksgiving and the crew did an awesome job. I would use pack-it again just make sure you are clear with the specifics of your move and get it in writing.
    Anthony J. Nov 29, 2016

    Thank you for being understanding. We try our best to meet our clients needs.

  • Zee G. Nov 8, 2016
    Local Moving (under 50 miles)
    Verified Review
    Great Service
    Great Service.
  • Latosha S. Oct 30, 2016
    Local Moving (under 50 miles)
    Verified Review
    Moving with Ease
    The movers were professional and eager to ensure the job was done to perfection. I appreciate their hard work. They made my move tolerable.
  • Latoya H. Oct 20, 2016
    Local Moving (under 50 miles)
    Verified Review
    Great choice
    I made an excellent choice by choosing Pack it movers. The guys were on time efficient. They made my move smooth and easy
  • Amanda D. Oct 9, 2016
    Local Moving (under 50 miles)
    Verified Review
    Great movers
    Pack it movers did an awesome job getting our things into our new home. They were prompt and professional and gave me a great price! The movers were so accommodating and I am beyond satisfied.
  • Marcus H. Oct 8, 2016
    Local Moving (under 50 miles)
    Verified Review
    Good workers
    The guys worked really hard and got everything done really fast and had great attitudes. Only bad thing was i was told between 8-9 and they showed up at 10am and roughed up a head board.
  • Raj R. Oct 7, 2016
    Local Moving (under 50 miles)
    Verified Review
    Worst day of 2016
    Terrible experience. I was told that movers will come between 12-1 but they came at 2:15. In my discussion I clearly told about wrap but it was declined during packing which cause cut on leather sofa, bunk bed is broken. Another surprising point was they told first you have to pay money than only we will offload the stuff, it's their company policy which I was not told when I was hiring.
    Anthony J. Oct 8, 2016

    Hello Raj, we offered to you morning and you requested 12noon which we explain is a 2nd stop, this was due to your late closing. We gave you padded quilts for free. We explained as well as listed in our quote packing material is additional. We do not give bubble wrap, ect for free. Lastly my staff invoiced you in full as your move was coming to an end. Any damages you have please contact us as we are unsured movers.

  • DeEdra F. Oct 2, 2016
    Local Moving (under 50 miles)
    Verified Review
    Great
    Arrived on time, got the job done and all I had to do is sit down and give instructions !!!
  • Prasad T. Sep 30, 2016
    Local Moving (under 50 miles)
    Verified Review
    Move experience
    They are ok. I was told that 3 movers would be coming but only 2 movers turned up. Until they come, I was not aware. They changed the rate though, but you do not want to deal with these changes in the last minute. The move was smooth except that they could have been little careful while carrying the luggage as a small scratch was made on door.
  • Kimberly S. Sep 20, 2016
    Local Moving (under 50 miles)
    Verified Review
    Great job. Very professional
    Great customer service. I will hire them again
  • Rogelio L. Sep 10, 2016
    Local Moving (under 50 miles)
    Verified Review
    Stellar Move
    They showed up on time, professionally introduced themselves. Walkthrough before they started and told me how they were going to do everything which made me very comfortable. They wrapped all my furniture as I requested. Overall it was a great experience no issues at all. Rogelio, 3 Bedroom House
  • Jennifer R. Sep 8, 2016
    Furniture Moving and Heavy Lifting
    Verified Review
    Excellent job
    Thanks for the great service
  • Dana R. Aug 30, 2016
    Local Moving (under 50 miles)
    Verified Review
    They were on time which was great. They damaged my coffee table and did not tell me so I was very disappointed when I pulled off the plastic and saw a huge gouge in it. For that reason alone I rated them 3 stars, not telling me.
  • Pam V. Jul 6, 2016
    Local Moving (under 50 miles)
    Verified Review
  • Murelene J. Jun 28, 2016
    Local Moving (under 50 miles)
    Verified Review
    This was a safe to be moved I was very careful in my description to make sure that the Mover understood the weight and the dimensions and this gentleman showed up walked in said it was too much turned around and left they took my $50 for their deposit and they left on a business location
    Anthony J. Jun 28, 2016

    Hello, we never collected your deposit as the credit card you gave us was invalid. We still arrived as discussed to move your safe. The dimensions were correct but we were unable to move your safe. I called to discuss and you answered, then left me on hold and never returned back to the phone. I called 2 more times and left a voicemail to find a solution with no answer or return call.

  • Isabel H. Jun 21, 2016
    Local Moving (under 50 miles)
    Verified Review
    On time and very delicate with your belongings...
  • Melissa B. Jun 15, 2016
    Furniture Moving and Heavy Lifting
    Verified Review
    Required assistance moving furniture during a renovation on short notice. Team showed up on time both times and completed the work quickly.
  • Vicki R. Jun 3, 2016
    Local Moving (under 50 miles)
    Verified Review
    I wish I could give this company negative stars. They were total jerks. Harrassed my daughter and myself, were very threatening. During the move part alone, the did not put anything down on our new carpet and tracked mud in ALL DAY with no concern. They took apart our beds and tables when we moved and did not put anything back together. I am a disabled single mom and not only can I not put these things back together because I do not have the strength or the tools, they just LEFT WITHOUT SAYING A THING TO ANYONE IN THE HOUSE. VANISHED. POOF. Did they care? NO! Because they made such a ruckuss the night before I was bullied into paying CASH before they STOLE my property. So I paid cash, then they didn't do everything they said they would do. THIS COMPANY IS A JOKE. CHECK THE BBB RATING. DO NOT USE THIS COMPANY. They are rude, liars and thieves. I'm still waiting on the owner to "return my call". After I paid them in cash, they didn't finish the job and let the sight with no notice, just today I noticed the charged my CC $336!!! So I paid them 1,156.00 for a 2 bedroom home move??? REALLY???? RIP OFF. And then no one has any guts to return my call??? What jerks. But that is okay. Karma (and my lawyer) will be in touch.
    Anthony J. Jun 3, 2016

    Thanks for this false review. In detail you hired us, we show up as scheduled. You were being evicted from your residence. We move you and beforenunloading our driver asked for payment. Your total was $760, you advised them to unload and then you will pay. Since you were being evicted for not paying rent we declined until we recieved payment. You did not have the money on your credit card which declined twice. Your sister had to meet your friend at work to get $700 cash at midnight. We had to go back the following day to deliver items as the workers got tired of waiting for payment. I did not charge you an over night fee or for your many hours of delay. Next time you hire someone please have the money to pay for your services. Thank you

  • Katrina N. May 31, 2016
    Local Moving (under 50 miles)
    Verified Review
    Great group of guys. Was great with getting my things packed and to my destination. If there were any mess ups they quickly fixed them!
  • Mark W. May 22, 2016
    Local Moving (under 50 miles)
    Verified Review
    We hired a crew of 3 people. They showed up right on time worked very hard and fast the entire move. They were very respectful of our stuff wrapped everything we requested and were honest about what might not be safe in their truck. They also were very friendly and nice people. I highly recommend this company.
  • Patrick J. May 18, 2016
    Local Moving (under 50 miles)
    Verified Review
    The movers were professional and fast. The total cost for the job was very competitive. However, I found a gouge in my wall and door jam caused by the movers. While I can fix the problems, I shouldn't have to.
  • Anthony J. May 18, 2016
    Furniture Moving and Heavy Lifting
    Verified Review
    They arrived on time and gave me an estimate of 4hrs to complete the work. It took them 3.5 hours and it was less then expected. I will be using these movers again when we move next month. Great job
  • Sylvia C. May 17, 2016
    Local Moving (under 50 miles)
    Verified Review
    When they arrive ( on time). I was told I could purchase plastic wrap for my furniture as well as furniture pads. I agreed to both. This move was part of a house warming gift for my daughter and her family. They wrapped my grandsons furniture to perfection, but didn't wrap any other furniture. I asked them to be very careful with the kitchen table which they did not wrap. It got scratched and had white paint on the legs, I'm thinking from the door frame. Also one of the sofas had white paint, again they didn't wrap it either. The mover were pleasant and professional. I was pleased with the crew. When it came time to pay I was charged $100 trip charge for their return trip to the office .It's in the contract kind of misleading the way it's worded. I just think it's wrong to ask a client to pay a trip charge for the crew to return to their office.
  • German C. May 11, 2016
    Local Moving (under 50 miles)
    Verified Review
  • Kevin M. May 9, 2016
    Local Moving (under 50 miles)
    Verified Review
    The mover were great. They showed up with no dolly or any equipment to move items. When I called the company, there supervisor said that can't be, even though I told him to call them to verify. Later he told me that they delivered one when they never did. My wife paid for eveyone's lunch and worked on moving all the items and the supervisor had the audacity to accuse my wife of harassing the movers What a joke! I was also charged blanket fees which were never mentioned at anytime before or during hiring this company. Other than the one mover that worked his tali off, I will never use them again.
    Anthony J. May 9, 2016

    Thank you for the review. We know moving can be stressful. Thank you for the opprotunity

  • Rebecca J. May 5, 2016
    Local Moving (under 50 miles)
    Verified Review
    The movers were okay, but I after we arrived at our destination the driver told me they did not accept checks and there was a fee of more than 8% added to use a credit card. This surprised me since they already took a $50 deposit on my card when I booked the reservation. I ended up running to an ATM but because I was alone, the movers didn't know where to put anything and they left it all in the front room. They should make this clear when they book it. Especially since they are taking a deposit on your credit card.
    Anthony J. May 5, 2016

    Hello, yes we do not accept checks unfortunately which is also in our signature on all emails we sen. It stated we accept cash, credit or debit cards only. 2nd when paying with credit cards the bank charges you 8.25% which is sales tax in the state of texas. To avoid paying these taxs we advise you to pay cash unless you are tax exempt. Thank you for using our service and all else went as planned and your move went smoothly

  • Doris M. May 4, 2016
    Local Moving (under 50 miles)
    Verified Review
    We ended up cancelling our move with Pack it Movers and lost our $50.00 deposit. Anthony was not very personable from the beginning in answering questions. He was rude and did not return phone calls. I would not recommend this company to anyone.
    Anthony J. May 4, 2016

    Hello, you placed a deposit to secure your time and date for moving services. If you call and cancel when your movers are on the way unfortunately it is not refundable. We do keep your deposit on file so if youbwant to reschedule the deposit is still on file. Thank you for your time and we hope al is well. Feel free to contact us if you would like to discuss further.

  • Donn A. May 1, 2016
    Local Moving (under 50 miles)
    Verified Review
    Everything went well...five hours minimum was unexpected, little expensive
  • Cheryl P. Apr 25, 2016
    Furniture Moving and Heavy Lifting
    Verified Review
    They were on time, very polite and good workers. They were careful with my possessions and worked quickly. I would use them again!
  • Terri H. Apr 25, 2016
    Local Moving (under 50 miles)
    Verified Review
    Showed up and ready to work!!! Finished loading in less time than expected. I had different moving company the day before that moved my apartment to my house and they were a huge difference from these guys. Wish I had used Pack-it Movers then!!!! Will recommend to anyone!
  • Stacie M. Apr 18, 2016
    Local Moving (under 50 miles)
    Verified Review
  • Rita A. Apr 13, 2016
    Local Moving (under 50 miles)
    Verified Review
    Great job guys.
  • William B. Apr 12, 2016
    Local Moving (under 50 miles)
    Verified Review
  • Mario R. Apr 7, 2016
    Local Moving (under 50 miles)
    Verified Review
  • Sandra S. Apr 4, 2016
    Local Moving (under 50 miles)
    Verified Review
    They were 2 hrs late, very bad nourished (they did eat in all day). I ended up dinner for them because one of them almost pass out. They were so weak that worked very slow, they fought each other about being lazy, I'm sure I over paid because they took longer than should have. At the they just drop the boxes and pushed them on my new hardwood floor, scratching it, I can see the marks everywhere!
    Anthony J. Apr 18, 2016

    Hello, and we apologize for your experience. We know moving is stressful and we do try our hardest to get all appointments, and instead of canceling we sent our movers even though we were over booked. Any damages please provide photos so we can get it reconciled for you in a timely manner.

  • Tiffany J. Apr 2, 2016
    Local Moving (under 50 miles)
    Verified Review
    Staff was professional and friendly. They made sure they handled my things with care and were very efficient. I would highly recommend.
  • Mario G. Mar 29, 2016
    Local Moving (under 50 miles)
    Verified Review
  • Vanessa M. Mar 29, 2016
    Local Moving (under 50 miles)
    Verified Review
    Best moving experience ever. The 3 guys were very professional, quick, nothing was damaged, they were helpful and very courteous. The price was so awesome too. I will definitely use them again and highly recommend them.
  • Chuck H. Mar 29, 2016
    Local Moving (under 50 miles)
    Verified Review
    The crew showed up on time and packed all the furniture very carefully, wrapping individual pieces to avoid damaging them. The move was incident free and I recommend Pack it movers
  • Jaielle R. Mar 23, 2016
    Packing and Unpacking
    Verified Review
    The movers Adrian & Aaron were awesome! Very efficient & professional. The company has lots of work to do on payment & information disclosure as well as overall customer service skills. The owner or whoever it is that answers the main line is not very personable. Would not recommend for those reasons.
    Anthony J. Mar 25, 2016

    Sorry to here about your experience. We work very closely with thumbtack and we fully disclose all information and out policies in writting on your bid. 2nd we go over again at time of scheduling. I reviewed your invoice and you did not think we should run the clock during the drive time. As movers we do charge for driving time as we are driving your belongings. We also have this listed in all our quotes. We thank you for your feedback and will try our best to bring the best in customer service and there experiences.

  • Steve T. Mar 18, 2016
    Furniture Moving and Heavy Lifting
    Verified Review
    I thought Obi and his teammate did an EXCELLENT job! They showed up on time, went to work QUICKLY, and got the job done with very little to no damage, even without pads! The one comment I would make, make sure you understand the cost increase after 2 hours. But ask for an honest price, and you should get an honest answer. They estimated $385 for 5 hours of work, and that was almost exactly right...
  • Destini T. Mar 18, 2016
    Local Moving (under 50 miles)
    Verified Review
  • David L. Mar 14, 2016
    Local Moving (under 50 miles)
    Verified Review
    These guys were awesome, worked in a timely fashion, great work. Would definitely recommend to all. Will use these guys again if needed.
  • Prakash C. Mar 8, 2016
    Local Moving (under 50 miles)
    Verified Review
    Professional movers.. Nice experience.
  • Angela M. Mar 7, 2016
    Local Moving (under 50 miles)
    Verified Review
    A job well done! Professional and easy-going team. They were a pleasure to work with. We had to make three stops for my move: one at the storage unit, one at my parents' house, and then lastly at my new house. They never complained or seemed to mind the strenuous work, even though it included at flight of stairs at two locations. And their price really can't be beat. I highly recommend Pack-It Movers!
  • Shoumo B. Mar 6, 2016
    Local Moving (under 50 miles)
    Verified Review
  • Amanda G. Feb 24, 2016
    Local Moving (under 50 miles)
    Verified Review
  • Ericka J. Feb 16, 2016
    Furniture Moving and Heavy Lifting
    Verified Review
  • Brenda D. Feb 15, 2016
    Furniture Moving and Heavy Lifting
    Verified Review
    The workers were strong and quick. They did an excellent job unloading the moving truck and taking everything up two flights of stairs. Only negative was the price quoted was questioned when the job was done and it was time to pay. It was cleared up after phone calls were made.
  • Adam L. Feb 15, 2016
    Furniture Moving and Heavy Lifting
    Verified Review
    Hired the 3 man team to move a 2 story, 4 bedroom home. The team showed up as scheduled. Arrival time 8:30am, end time 5:30pm. We were moving only furniture and appliances to a new home 8 miles away. The move took longer than I anticipated having used a 3 man crew. But that's alright, the price seemed fair/reasonable. Two pieces of feedback though. My wife and I did a very thorough walk-through with one of the crew explaining all of the items that needed to make the trip. Unfortunately, I don't think the message made it to the entire crew. Specifically, several large items did not make the trip, a bench outside, two ladders, several large Rubbermaid bins, and two large flat screen TV's. Originally, my wife stated they would not have to worry about the TV's, but I quickly explained that these TV's very much needed to be part of the move. They agreed. Items never showed up. Along with a missing piece of my kitchen table. Which ended up being back at the old house. I also want to mention that when the team arrived at the new house, the team accidentally backed into a neighbor's tree who witnessed the incident. Said neighbor was extremely upset and may end up contacting Pack-It Movers. A rather large branch was left dangling from the tree. The team was apologetic, but it ended up becoming an altercation that I had to get into the middle of. The apologies were less than sincere. I had to tell your team to back away while I talked to the neighbor. Was a rough first impression. All in all, the team worked hard, but missing some of the important finer details was disappointing.
  • Nyruby J. Feb 15, 2016
    Local Moving (under 50 miles)
    Verified Review
    Great movers! They called when they were on the way and showed up on time! They were professional and efficient. Finished my move for a 2 bedroom apartment in 90min (I packed everything myself ahead of time)
  • Catrina M. Feb 14, 2016
    Local Moving (under 50 miles)
    Verified Review
    The movers were very nice especially Shawn. He went over and beyond to make sure everything went fast and smooth as possible. The reason why I only give them 2 stars is because a lot of our stuff was damaged in the process. Our formal dinning table had a deep scratch along the side. My son's dresser was completely ruined to the point were we have to throw it out. The crib was scratched on the sides and wobbly. And the boxes were just thrown around upside down and all. I haven't finished unpacking yet but hopefully that is it.
    Anthony J. Feb 14, 2016

    Hello, we have no records of damages to belongings. Im glad you enjoyed your movers but if this happen we will take care it. We will be contacting you today

  • Kimberly C. Feb 7, 2016
    Local Moving (under 50 miles)
    Verified Review
    The Movers Themselves Were Polite & Worked Fast (When I Was Watching) What I Didn't Like Was The 3Hr Tardiness & The Nerve To Charge For Tape And Wrap That I DID NOT Ask For By The End Of The Sale..I'm Baffeled At How It Takes 3 hrs To Move A One Bedroom Apartment 10 Miles Away??!!!Needless To Say I DO NOT Recommend This Company By Any Means & They Need To Be Reported For Shady Business Dealings Sorry Not Sorry
    Anthony J. Feb 7, 2016

    Want to start off by apologizing for todays delay. Due to my staffs delay from morning jobs, we gave you a discount on your bill. I would like to point out on your quote it states packing material is not included, and its an additional cost. You used packing supplies for your move at your request, and it was billed accordingly. After the discount was given it cover the cost of your supplies. We work very carefully to make sure there are no hidden charges. As well as your driver went over supplies and cost as well at time of arrival. Sorry for your experience

  • Tyra W. Feb 6, 2016
    Local Moving (under 50 miles)
    Verified Review
    These guys are horrible and should actually be shut down. They are hands down the most unprofessional movers I have ever encountered. Well, the movers themselves were fine, it is the manager, Anthony, who is extremely rude. When I utilized the service, they were late. I'm not talking about an hour late but 8 hours late. I spoke with Anthony several times throughout the day and he kept delaying my service. Anthony acted as though he was doing me a favor, when I was actually a paying customer. Do yourself a huge favor and please, please, please do not use this company. They are absolutely horrible.
    Anthony J. Feb 6, 2016

    Thanks for the false review

  • Charisma B. Jan 31, 2016
    Local Moving (under 50 miles)
    Verified Review
    The two men were very professional and polite. No complaints!
  • Alex R. Jan 30, 2016
    Local Moving (under 50 miles)
    Verified Review
    Went well . Keep in mind it's a 2 hour minimum . Guys ran late but I got a phone call letting me me know and they kept me updated . I will use again
  • Nekeisha L. Jan 30, 2016
    Local Moving (under 50 miles)
    Verified Review
  • ELIAS A. Jan 25, 2016
    Furniture Moving and Heavy Lifting
    Verified Review
    The was inside the standards offered. Movers took good care of the articles and furniture the moved. I really recommend them!
  • Brandi J. Jan 23, 2016
    Local Moving (under 50 miles)
    Verified Review
    Movers were on time and worked very fast. I highly recommend.
  • Jason H. Jan 21, 2016
    Local Moving (under 50 miles)
    Verified Review
    I had a mixed experience with PackIt Movers. Similar to other reviews, they were late to our appointment and ours was scheduled for Saturday morning at 8am. They said they had an address mix up and showed up 2 hours late. To remedy their error, they gave us all the packing and material free (this is not normally free). They packed and wrapped all our stuff and when we arrived to our new house, we noticed one of the twin bases to our dining table was broken at the handle. Of course we were upset that our dining table could not be put up due to this damage. However, since it was just the handle on a stone base, Anthony from Packit suggested they get it fixed and gave us an hour free on the final costs. About two weeks later they returned our Table base, it's very strong and has been holding our glass top for about 1 month now. Although our experience was not smooth, Anthony did go above and beyond to ensure it was fixed and we were compensated for their tardiness and damage to base. Moving isn't easy, and things happen, and I am glad the issues we had were rectified in a timely manner.
    Anthony J. Jan 21, 2016

    Thanks for the review sir. Sorry for everything but glad we were able to satisfy you as a customer at the end of the day. We work very hard to keep a good reputation. I hope in the future you give us a 2nd try. Thanks once again

  • Maria R. Jan 4, 2016
    Furniture Moving and Heavy Lifting
    Verified Review
  • Steven B. Jan 1, 2016
    Local Moving (under 50 miles)
    Verified Review
    Showed up and went to the wrong apartment. I made sure to take video of the truck pulling up into the parking spot so I had a time stamp I could prove on my phone when we settled the bill. Of course, they started to charge from the time they went to wrong place, knocked or the wrong door, got back into the truck, re parked and opened the truck up, not the not when they actually stated. Then, they Constantly tried to get me to sign the final bill before charges were discussed or finalized by trying to trick me. Would say I had to buy a $26 dollar sheet from them to cover my tv unless I still had the box. I own a 65" tv, the box is twice that size, of course I didn't keep the box. But then, even after I used my own bubble wrap on the TV would try to make me sign the bill again saying it was to confirm the fact I was wrapping my own tv. Trying to take away from any damages thu might have caused. They would try to use their own tools to break down items that didnt need to be worked on instead of just moving the boxes and furniture we asked them to move. They wouldn't even. Ask or explain, I would have to ask why they were trying to bring up a tool box. Then, one would tell me what/why they were trying to do something. Once we finally got everything packed up, I gave them the address to the new location. I wrote it down on the bill for them and also made to text him the address so he could put it on his phone, and to double check that they had the correct address in legible writing. Again, I did this to have a time stamp for when they actually left my apartment. I let them leave 5 mins before I left while shutting off lights and putting a few more things in my car, dropped of our extra car 10 mins away and then left for the new place that was 30-35 miles away. Not only did we beat them there, we beat them by 20 mins. I called the dispatch to find out where they were, and he told me they were not off track and that they would be there in five minutes. He also said that they had not taken any breaks. I had to call dispatch bc I called the guys wouldn't pick up there phone when I called them to find out where they were. Then, I received a phone call from the guy saying he was at the house. I was already there, and he was obviously not. It took them another 5-10 minutes to come to the house from the time he called to lie about being there. Once yhey finally got there, I had to continue to ask them to work bc they guy was trying to once again force me to sign an incomplete work order bill before he would "work." Once I told them they had to start unloading, he pretended he was on the phone with his boss while I was unpacking the truck by myself. Once, I told my wife to take the phone and talk to him herself, the phone was dead. He had not been talking to anyone. So, then I had he actually call the correct number while they finally started to work and take out the furniture. I had to tell them them the exact time they left and arrived and they finally agreed to adjust the bill by :30 minute to reflect the time they were not working and didn't drive to the house like they said. Even after all of that was taken care of, we still had to settle the bill. I had a deal saying the first 2 hours would 55/h and then the rate would be 65/h with a 45 trip fee. I paid a 50 dollar deposit that was to be subtracted from the total bill. After the deductions from them not showing up to right place twice and the :30 minutes for them taking breaks and not coming to the right house, we had 3:45 minutes of move time, that rounded up to 4 hours according to what I had previously discussed before hiring them. The first bill amount they tried to charge me was over $400. Then, they tired to get give me a $340 bill. I had to actually go get onto my calculator and show them the math on the 4 hours (55x2 + 65x2 + 45 - 50= $235). Once doing this, he told me the reason it was 340 was because of taxes. I finally had to talk to there boss again to sort everything out to get the correct bill. This place is a bunch of scammers... Beware! At least if you do use them, be sure to take videos and have proof of everything so they can't screw you over.
    Anthony J. Jan 1, 2016

    Hello, thanks for the review. Was reading and i wanted to cover the subjects. Time clock started at time of original arrival to you. Our trucks do not drive the same speed as your car. Gos showed 49 mins between destinations. You made it in 45 mins in your car. Trucks max speed is 70 mph on highway. To keep you satisfied i gave you a 30 min credit as a courtesy. 2nd to avoid flexing and damaging your 65 inch TV, we only transport if it has the original box or you purchase proper material to transport. Without this it will be damaged. Im sure your tv is very important to you. Lastly we disassemble furniture to avoid damages leaving home and during transport. We have to load your home into our truck and avoid making multiple trips. By disassembling furniture we are able to maximize your trucks space for you. Moving is stressful and our movers do everything to avoid damaging your belongings. Lastly before processing all payments drivers have to call dispatch to review so we assure all charges are correct. We dont process until management has reviewed by phone. Feel free to call me to discuss. We value you as a customer.

  • Deshone W. Dec 31, 2015
    Local Moving (under 50 miles)
    Verified Review
    The guys did a good job packing, moving and securing our items during the move. We had a small misunderstanding with the cost but the managers were professional and honored our agreement; which was awesome!
  • Sarhan M. Dec 31, 2015
    Local Moving (under 50 miles)
    Verified Review
    workers were not careful in moving , several damages and they took a lot of time in lunch and the are very slow!!
    Anthony J. Dec 31, 2015

    Hello and thanks for the review. I know your move had a few obstacles and i personally showed up at the job site to speak to you directly. All was perfect when we spoke and also at the end of your move i followed up and all was well. I even gave you a credit on your bill for the break my staff had to take to wit for a ramp. We were not notified of any damages. Please give us a call to discuss. Thanks for being a loyal customer, we look forward to making this a 5 star

  • James I. Dec 29, 2015
    Local Moving (under 50 miles)
    Verified Review
  • Sheena F. Dec 26, 2015
    Furniture Moving and Heavy Lifting
    Verified Review
    I had scheduled and confirmed my move 2 hour time window for 12p-2p. The movers did not show up with a truck to move until 3:06p. I received a call between 1:30p to 2p that the next available crew would be sent to move me and that I was showing up in the system as being scheduled between 2p -3p ( which is a 1 hour window by the way). I was skeptical because I confirmed in writing my 12p-2p window with Anthony in writing through an email in Thumbtack. Two movers from the company showed up in a car between 2:30p-3p. I asked "where is the moving truck ?" One of the movers in the car said they would be having a switching moving crew members and that the truck with the other movers was still in route. At this point, I began feeling even more skeptical of what to expect with my moving experience despite my willingness to still give this company the benefit of the doubt after reading bad reviews...Overall it took 4 hours to move from a 2 bedroom apartment. The movers were very polite but did not move with the same level of efficiency as other movers I have used in the past. They tried to amp up efficiency during the drop off phase, but ultimately after 4 hours I still had a significant amount of things left over to move on my own the next day. Maybe a 3 man crew would have been better but I was told by Anthony it have to be a 3 hour minimum to use a 3 man crew and that for a 2 bedroom apartment 2 men should be enough... With another moving company I used a few times in the past, (although it cost more) I could still use a 3 man crew for a minimum of 2 hours... Soon after posting my previous review, I received a phone from Anthony to resolve the experience I shared in my previous post. I appreciate the effort and time Anthony extended to reach out to me and resolve the situation.
  • John B. Dec 23, 2015
    Local Moving (under 50 miles)
    Verified Review
    The move was all furniture between a Hi-rise condo to a single family house. The crew was prompt, courteous, professional and did a great job.
  • Renee C. Dec 20, 2015
    Local Moving (under 50 miles)
    Verified Review
    Fantastic and professional over all experience.
  • Josh K. Dec 7, 2015
    Local Moving (under 50 miles)
    Verified Review
    Pack it movers were efficient fast and careful. They wrapped everything nicely and carefully. All my items came back in one piece very professional guys I would extremely recommend them. Arrive on didn't have trouble with scheduling. Thanks a lot for the great jobs guys!
  • Mike S. Dec 3, 2015
    Furniture Moving and Heavy Lifting
    Verified Review
    These guys did am awesome job. They worked diligently through the whole process and treated my stuff like it was their own! Thank you!
  • Chris L. Dec 3, 2015
    Local Moving (under 50 miles)
    Verified Review
    They showed up on time, and they had the lowest rate I could find near me. I was a bit nervous about them moving a china cabinet that's been in the family for years, but they took extra care of it, so I thought that was worthy of a good review...hanks fellas.
  • Mariana B. Dec 2, 2015
    Local Moving (under 50 miles)
    Verified Review
    TERRIBLE! STAY AWAY!!! RUN AS FAST AS YOU CAN! I don't know how they got the good reviews they have. I scrolled through these reviews and I wish I had listened to the negative reviews bc I ended up going through a horrible experience with them and now I see that all the negative reviewers were right. Their price was great, $60 and hour for 2 hrs with a group on special (they have hidden fees they don't tell you about such as $15 for using their blankets to cover your furniture etc). Since I changed my move from a Wednesday to a Saturday morning I ended up paying $105/hr for 3 guys bc Saturday mornings were reserved for full price customers. I was desperate to move that day so I accepted. 2 of the guys did a good job while the 3rd guy was slow and on his cell phone on and off for a long period of time and the main guy (Kelvin) had to keep telling him to get off his phone. When they started to unload they told me they had a leak in the roof of the truck and several of my boxes were completely soaked and falling apart. A lot of my clothes got wet (inconvenient and upsetting, but nothing a dry cleaner can't fix), but ALL my shoes and some purses also got wet and a box of electronics. I had fine leather shoes that got completely soaked and I even took a video of turning my Tory Burch shoes over and water pouring out. I had a brand new Jimmy Choo bag with tags on it that was drenched and ruined. Worst part is that their customer service was HORRIBLE!! I should have listened to the negative reviews!! The managers Jay and Roger came to my house the same day since I was refusing to pay and Jay told me if was my fault for moving in the rain! I mean, is this guys serious?! Yes it was drizzling all day long but the guys pulled up to my garage so none of my boxed items would have gotten wet if it wasn't for the leak in their roof! We all think these things won't happen to us but they can happen to anyone. I was just looking for cheap movers and I was completely screwed in the end. YOU GET WHAT YOU PAY FOR!! I ended up paying $728 for an 8hr move after they gave me about $200 off for all the damage they did. I was first refusing to pay but they gave me their insurance information and told me to file a claim and that they would take care of it. Guess what, THEY DONT HAVE CARGO INSURANCE only liability and auto insurance so Its misleading for them to say they are "bonded and insured" when the insurance does NOT cover any of your belongings!!!! The only nice thing they did was offer to take care of my dry cleaning bill but at this point this is the least of my worries. I have about $5,000 worth of damages and I only got $200 off my bill and their insurance will not cover anything. I'm sure Anthony will respond with some BS excuse for everything just like he does to all the negative reviews but you have been warned! If he replies saying that I'm wrong, or I'm lying, please contact me directly and I can send you pictures and videos of all the damage and of how rude and demeaning Jay was to me when he was in my home. Before you choose them, give their insurance company a call and ask about their insurance and see for yourself: Fargo Insurance 281-293-7971
    Anthony J. Dec 3, 2015

    Thanks for the review. We appreciate all our customers. We have tried our best to satisfy you. Please send us your bill as requested for a refund of water on clothing and shoes. This is why we do not move clients in poor weather. You beg us to move you because you have no choice, but when things go bad you want us to cover it. You want fast service in slipper surfaces. Nothing in your move was dripped or damge thank goodness. Once again thank you for your business, but if we could have another opprotunity we would have declined your move which im sure you would have put up a bad review about that as well.

  • Robert G. Nov 29, 2015
    Furniture Moving and Heavy Lifting
    Verified Review
  • David W. Nov 29, 2015
    Local Moving (under 50 miles)
    Verified Review
    I received a quote in writing from Mr. Johnson and then I spoke with him. I specifically asked "what is my walk out price" and he provided me with the amount. I reviewed his profile and he had good reviews so I was at easy and agreed to the service. However on the moving day I was told a completely different amount. They wanted to charge me for covers to protect my furniture! One of the movers stated " I have to use covers so that I don't damage your furniture or else we don't get paid." I specifically asked Mr. Johnson what my walk out price was so that we could avoid this type of misunderstanding. This was not my first time moving and other companies that I used in the past provide the blankets as part of the move specifically to not damage your furniture. This was never an added expense with competitors. This should of been disclosed upfront. In addition one of the movers was not friendly or helpful. Will not hire this company again.
    Anthony J. Nov 30, 2015

    Hello, and thanks for your review. We do not offer flat rates. Not sure if you are mistaking us but your quote you recieved from us on thumbtack gives us the option to give flat rate or an hourly rate. We sent you an hourly rate. We appreciate all our customers, but i have not recieved any phone calls in reguards to your move nor have you spoken to me. Thanks

  • Rabia Q. Nov 24, 2015
    Local Moving (under 50 miles)
    Verified Review
  • Jessica S. Nov 18, 2015
    Local Moving (under 50 miles)
    Verified Review
    Horrible moves. Totally unprofessional. I would give zero stars if it was an option. They said they could pack and move a 4 bedroom home and it was a totally disaster. The movers arrived and seemed clueless to what they were there for. They then started just putting my things in the biggest box - with out regard to the contents. The boxes were so over filled and randomly filled it has been a struggle. The worst part was they broke my 4-year old's bed and it collapsed when she got into it. They refused to claim any fault and insisted that I had already taken the bed apart and broke it myself?! When I further complained they said to go get another screw from Home Depot. My child could have been injured. I am shocked and hurt by their unprofessional-ism and denial of responsibility. THIS WAS MY HOME, and everything we have that I trusted them to, and it was violated. I am strong advocating to choose another moving service.
    Anthony J. Nov 18, 2015

    Hello Jessica this is Anthony. You hired us to move and pack a 4bdrm home and you expected to have this done all in less then 8hrs knowing your move was also 45 mins between both destinations. You contacted my office stating my staff ruined your crib by stripping the screws. My staff didnt disassemble your crib as we do not carry allen tools. They removed doors and wrapped crib in quilts and put onto truck and walk into your new home and placed in the rooms you advised them to. So how did we do this exactly if we never disassembled? You stated you didnt want my workers to finish and make 2nd trip because you wanted to finish in your own van because you didnt want to pay any more for service. Im not sure what you are trying to do, but with your permission I had you, myself and your mover on conference and he explained the story, with you on the phone and your story was not true. Feel free to contact us, but we can not take responsibility for something we did not do. Thanks

  • Claudia O. Nov 16, 2015
    Local Moving (under 50 miles)
    Verified Review
    The 3 gentlemen were very careful with the handling of my belongings. They were quick and nice. I would hire them again! I will definitely be refer them.
  • Kathleen K. Nov 13, 2015
    Local Moving (under 50 miles)
    Verified Review
  • Eric D. Nov 11, 2015
    Furniture Moving and Heavy Lifting
    Verified Review
    For the most part they did a relatively good job. One of them seem to be on his phone more than he was moving as well as checking out every girl that walked by him in my building.(The younger Hispanic male) Somewhere along the process the younger Hispanic male asked my girlfriend and I if we had the opportunity to "break the place in yet". Excuse me? They also were using my dolly because it was more versatile than when they had brought. It seems as a moving company you would have moving equipment that would be more versatile, like a flat dolly to move heavier and larger equipment. They also charged us a $50 dollars travel fee which seems a little ridiculous considering we only used them for unloading of a truck. The movers drove their own personal SUV here. $10 for driving your own personal car I totally understand but $50… Just seems like nickel and dimming. With so many other movers out there we will more than likely not use them again.
    Anthony J. Nov 14, 2015

    Hello, we are thankful to have you as a customer and rely on your feedback to improve our company. We apologies for the comments made by our staff. This shouldnt have happened. 2nd i wanted to go into detail over the trip fee. Our hourly rate is discounted for our thumbtack clients. We have a set trip fee for inside the city area of $50. Our trip fee covers fuel, mileage, and insurance, which we explain by phone. You personal stated you were moving in same complex anx said you didnt need our truck. So to keep a big moving truck from blocking everyone at your complex we loaded up our suv with supplies and dollies and came to you. The cost of supreme fuel is higher then diesel fuel. It actually cost us more to come in our suv then our diesel truck. Once again we did this only to help keep space available in your apartments and this was also at your request. Feel free to call us if you would like to further discuss. Thank you

  • Jennisha M. Oct 30, 2015
    Local Moving (under 50 miles)
    Verified Review
    The guys were amazing. They arrived on time and went above and beyond. I will definitely refer to others and use them again in the future. Great Job
  • Rahger A. Oct 8, 2015
    Piano Moving
    Verified Review
    Piano Moving is an art science. It should only be left to professionals like Pack it Movers. They came with all proper tools to move and protect my concert piano. It was Very smooth and fast. I will definitely use their service again. Thank you!
  • Jesha D. Oct 7, 2015
    Local Moving (under 50 miles)
    Verified Review
  • Karma N. Oct 7, 2015
    Local Moving (under 50 miles)
    Verified Review
    The workers were not professional and did not work together.They were very sloppy and in order to keep the move under 6 hours (for 1 bdrm apartment) I had to help them move myself. I literally moved everything right alongside them. Then at the end one of the movers got angry with me because I called his manager to ask for a discount. He accused me of trying to get him fired. So unprofessional. I do not recommend. I'm sure they mean well but one worker was moving so slowly and the other working hard and working fast. You get what you pay for and while their prices were decent it ended up costing me in the end on time and money! I've moved 19 times in my life. This was by far the worst experience in Houston, Austin, LA or NYC. Terrible.
    Anthony J. Oct 7, 2015

    Would like to start by apologizing for the experience. With over 50 employees 1 bad seed makes us all look bad. I was going threw our calendar and i couldnt find a reservation under the name Karma N. Please give us a call so we can try to resolve and get a better understanding of your experience and find a resolution to help keep you satisfied. Thanks for your time

  • Randell S. Sep 4, 2015
    Local Moving (under 50 miles)
    Verified Review
  • Ali A. Aug 9, 2015
    Local Moving (under 50 miles)
    Verified Review
  • Jay M. Aug 6, 2015
    Local Moving (under 50 miles)
    Verified Review
    Efficient and quick!
  • Patricia W. Jul 9, 2015
    Local Moving (under 50 miles)
    Verified Review
    I will definitely use them again. Awesome customer service and really nice guys. Thank you so much!
  • Michael R. Jul 1, 2015
    Packing and Unpacking
    Verified Review
    On time and professional. Great rates.
  • Adrienne B. Jul 1, 2015
    Local Moving (under 50 miles)
    Verified Review
    Anthony and his crew did a wonderful job. They were respectful and very careful with all my items. They took the time to wrap the furniture in moving blankets and moved my entire house without any damage. They were a great group of gentlemen to work with.
  • Adele F. May 31, 2015
    Local Moving (under 50 miles)
    Verified Review
    They said we were scheduled for today but never called us back and now said we aren't scheduled. Said that since we were talking with them on thumbtack while they were in the field and busy and they didn't call us back that nothing was confirmed. Not happy.
    Anthony J. May 31, 2015

    Adele we do not have you in our data base or on any other company records of even speaking with anyone from our company. Not sure why this review was even left as you are not our client. Please call our office at 7138840018 to resolve and we would gladly place you on our schedule to be moved

  • Jackie B. May 28, 2015
    Local Moving (under 50 miles)
    Verified Review
    Great moving company! I will definetly being using them again. Thank y'all!
  • Abi A. May 17, 2015
    Local Moving (under 50 miles)
    Verified Review
  • Natasha P. May 2, 2015
    Local Moving (under 50 miles)
    Verified Review
    The experience was awful! The movers showed up a week early!!! Then on the day they were actually assigned to show up they never showed up at all and when I called Anthony to inquire about where they were he was very rude!! I understand that moving companies can get stuck at previous jobs but had Anthony kept me in the loop and been just a little more polite I would understood that. He was very unapologetic and an all out jerk! I would never use them and wouldn't recommended them to anyone!!
    Anthony J. May 6, 2015

    Hello Natasha, i want to start off with an apology. Originally you gave us the incorrect moving date and we showed up to move you as requested on time. The 2nd attempt at a later date you requested an afternoon time which we have morning jobs ahead. Sometimes it over laps with the time which is why we have a 2hr window of arrival. I have tried working with you and even offering a courtesy additional discounted and to be placed for the following day in the morning time. You stated you would call me back which did not happen. I am sorry we were unable to move you. If in the future you need our service the credit will remain on file. Thank you for reading this message

  • Frank R. Apr 20, 2015
    Local Moving (under 50 miles)
    Verified Review
    I haven't used this company even once but i like to clarify to the customers and to the company some issues. There is a person who left a bad review because the clock didn't stop between locations. Well what do you expect they're driving your items to the new house so they're still working for you. 2 if you're not the 1st customer of the day don't spect movers be be right on time most of the time their previews move takes longer due to poor communication . Like (the inventory list is not even half of what you have. 2. Anthony needs to get the inventory list Right. 3. Anthony you must have a an arrival window. If you tell people you'll be there at 1:00pm the will spect you to be there at 1:00pm do a 2 hour window like 1:00-3:00 pm. There are alot of bad movers out there but if the movers work hard than that should be your priority
    Anthony J. Apr 22, 2015

    Thank you for your feedback. This business is a stressful time for most of our clients. We try our best to meet there needs. Your feedback is greatly appreciated and, honestly all we want is to do a good job. This is why we started this company, it was to save people money, and give great service. We will continue to keep training and practice to always do a better job in the future. Thank you once again

  • Ranjeet K. Apr 12, 2015
    Local Moving (under 50 miles)
    Verified Review
    Guys were good at work. I really appreciate that. But the worst is hidden cost. I got too many surprises. I was never told that after 2 hrs, the hourly cost will go to 75$/hr. Next there was a Clean charge which is equal to 30 mins of labor charge i.e. 37.50 $. After that there is Quilt charge which is 15.00 $. In my last 3 moves, I never heard of clean charge and quilt charge even none of the stuff are wrapped with quilt.... Only request is to please be open to charges so that people can make better decision. I will surely not opt for this... if there is no hidden charges then I am ok with this.
    Anthony J. Apr 17, 2015

    Hello And sorry to here about your experience. I was reading over your review and you stated you did not know about the price change after 2hrs. Its stated in our quote that is sent to all our clients that we have a 2hr special. We explain by phone all charges and our fees. You clean up time or fee as you call it, is the time we take to clean up all surrounding trash, folding quilts that were used for your job, sweep out truck of trash for debris left behind from your move, as well as clean up inside your new home. This takes usually 20 to 30 mins to do at that time our driver is going over your invoice. If you feel unsatisfied in any way you can contact our office and we can discuss and try to resolve any other issues. I also notice you were satisfied with your movers which is great news.

  • Katelyn B. Mar 23, 2015
    Local Moving (under 50 miles)
    Verified Review
    No complaints.
  • Michelle B. Mar 10, 2015
    Local Moving (under 50 miles)
    Verified Review
    I would not recommend this company! The owner Tony and manager Roger are very unprofessional and disrespectful. They do not care at all about the customer experience. The movers were 4 hours late to my move because a truck broke down and did not care at all that I was inconvenienced. After an hour of waiting I called them to see if anyone was coming and that's when I was told what happened. No one stayed in communication with me or followed up on how the move was going or even to ensure the movers made it. The move of my one bedroom apartment took double the time they quoted me, and I actually moved about half my stuff on my own. I also specifically asked for a mattress protection cover for my move and they showed up without any. I had to go to the store and buy one to ensure my mattress was protected. When I was settling my bill at the end of the service the owner breached our contract and charged me not only the trip fee but also the drive time between locations. Please beware of this! When the owner and I spoke about the fees he told me I would not be charged the drive time between locations. In the contract is states the per hour rate is charged for packing, loading and unloading. It specifies the cost of the trip charge and does not indicate that additional time is charged while driving. When I called to speak with them about this discrepancy they basically told me that's the way it works and they didn't care about the 4 hour delay they caused me. Per their contract, if I had a vehicle failure and I caused their movers a delay, I would be charged $100 per hour. They have a double standard on valuing people's time. They told me because I had received a special rate there was nothing they could do for the delay they caused me. Their own laborers told me how shady they are about bait and switch with people. I never received an apology from the owner or manager on the inconvenience on my time. I read the reviews prior to using this company and against my better judgment I went ahead and utilized them, which was a mistake. The final straw was at the end of my move, I paid in cash and my card was still debited for unauthorized charges which is illegal. If you have any reservations reading the reviews on these guys, don't make the mistake I made! Don't go with them! There are way better companies out there concerned with customer service, it's not these guys!
  • Keri S. Mar 5, 2015
    Local Moving (under 50 miles)
    Verified Review
  • Tami R. Mar 4, 2015
    Local Moving (under 50 miles)
    Verified Review
    Great
  • Zainab A. Mar 3, 2015
    Local Moving (under 50 miles)
    Verified Review
    If you have a new and expensive furniture don't hire them , they didn't take care of my furniture, I got scratches her and there and they broke my treadmill
    Anthony J. Mar 18, 2015

    Hello, and sorry to here about your damaged furniture. Accidents do happen but you are covered with us. Please contact us in reguards to this so we can file a claim to get your items taken care of please as stated in your contract.

  • Rana Z. Mar 2, 2015
    Local Moving (under 50 miles)
    Verified Review
    if there were a zero star I would have picked them. no one is answering they claimed that because it was raining we wont be coming yesterday and didnt inform me at all. I called twice they said they will call back and then no one answered. today its sunny its 1pm still didnt hear anything and no one is answering. I will never choose them again. I will not recommend them for my worst enemies .
    Anthony J. Mar 18, 2015

    Hello Rana, we have spoken a few times since our original moving date. It was heavily raining and for your safety and ours we can not move clients in poor weather. We offered you a rain check for the following date and you declined. We issued you a refund of your deposit which you have confirmed to me you recieved. We are sorry for this and if you need us in the future please call so we can earn you back as a client. Once again our apologies

  • Jason O. Feb 20, 2015
    Local Moving (under 50 miles)
    Verified Review
    Great moving company. A++++++. Will use again for future moves. Highly recommended!
  • Kristie C. Feb 19, 2015
    Piano Moving
    Verified Review
    Nice hardworking men. But send stronger men with a bigger equipment to move a grand piano.
  • DJ J. Feb 18, 2015
    Local Moving (under 50 miles)
    Verified Review
    Awesome. Wife was happy. Happy wife = Happy life 😊
  • Lujain M. Feb 4, 2015
    Local Moving (under 50 miles)
    Verified Review
    I used there service to move a one bedroom apartment in the building. 1-They showed up on time. 2- Moved most of the items in the 2 hour frame time. 3- they brought their equipment with them. 4- the price is very reasonable. The only negative point would be that i asked for a wardrobe box and a couple of boxes, but they did not bring any, so they had to pile a whole closet on a moving cart !
  • Shahzad M. Feb 1, 2015
    Local Moving (under 50 miles)
    Verified Review
    The guys were 2 house late, and took a three hour job to 5.
  • Patricia A. Jan 22, 2015
    Local Moving (under 50 miles)
    Verified Review
    My appointment was at 2 and I was still packing. I received a call around 11 saying that they had time and could come over now to start the job but i wanted to just keep my appointment. I guess i should have let them because they ended up being 4 hours late with no call to tell me. Around 3 i called and they told me they would be there as soon as they finish the job they were working on. They arrived, were courteous, had good conversation and completed my job in 4 hours. So it was a long day for me but they handled it well, were careful with my items and if this were any other company I would have paid double. Give them a try but if your short on time, be up from front with them and try to be there first job of the day. :-)
  • A. O. Jan 17, 2015
    Local Moving (under 50 miles)
    Verified Review
    The movers were very friendly but it took a whole day and i end up paying almost 700 hundreds. The moving was not done very well as they were in a hurry and wanted me to get the rest of the stuff myself(then why did i call then if not to move it all? A little would have been fine but i had to do 2 rounds to get all the stuff and my husband too). It was not a house but two bedrooms apt.
  • Sherwonda P. Jan 10, 2015
    Local Moving (under 50 miles)
    Verified Review
    Initially I was disappointed in the importance of time. The movers were 45 minutes late, but they had good attitudes and got me moved promptly. I am used to movers using the clclear wrap to secure and protect my furniture; these guys did not. Overall my experience was mediocre and I'm sure I won't use them again.
  • Jocelyn P. Jan 4, 2015
    Local Moving (under 50 miles)
    Verified Review
    The workers worked really hard and wrapped most items. They showed up with truck that did not have a ramp and the lift did not work. They also showed up with not tools to help take down furniture like most companies do. So, moving just furniture (NO BOXES) in our small two bedroom apartment took over 4 hours. Also as we were finishing up at the apartment, they told us they could not transport our tv at the last minute. We actually had to go back and get several smaller furniture items, because the job was just taking too long! They broke an old vhs/dvd player by dropping it. And they hit part of the entertainment center on something that took a big gouge out of it. We asked for a $30 refund so that we could just go fix it ourselves and we never received the refund. I was impressed by how hard the guys worked even without a ramp or lift! The guys worked really hard, but I will NEVER use this company again! And if you do, I suggest you get in writing that they will show up with a truck that is completely operational and they have a set of tools. Really wanted to be able to give them an A+ rating, but I can't with all the things that went wrong.
  • Michelle J. Dec 31, 2014
    Local Moving (under 50 miles)
    Verified Review
  • Jessica T. Dec 31, 2014
    Local Moving (under 50 miles)
    Verified Review
    Pack-It Movers definitely made my move extremely easy. The two guys who showed up were friendly and efficient. I was moving a one bedroom to an apartment and they got it done within the two hours. I would definitely say that Pack-It has a fantastic price to quality relationship.
  • Arhtur J. Dec 29, 2014
    I would not use this mover!!!! Checked his State of Texas registration as a household goods mover. His registration has not been active since March 2014. I then checked his California based office in San Diego, CA and found out they are not registered with the State of California as well. This led me to check his Federal registration with the U.S. Dept. of Transportation. He is listed as a household goods carrier with them, but does not have any authorities or permits required to transport across state lines. I found this sort of ironic since Pack-It Movers website advises customers to check on all this stuff !! Their website also says they are members of the Better Business Bureau. The BBB website shows this company was removed from their membership because they failed to follow required guidelines to be a member.
  • Ambrosio C. Dec 29, 2014
    Local Moving (under 50 miles)
    Verified Review
    Guys moved fast considering it rained on and off.
  • Jason T. Dec 21, 2014
    Local Moving (under 50 miles)
    Verified Review
    Good guys. Showed up on time and worked very hard non stop. Started a lil slow, but nothing was damaged (that I have seen yet) . I would recommend this company.
  • Julie E. Dec 21, 2014
    Local Moving (under 50 miles)
    Verified Review
    Our move was set for Friday morning, unfortunately it was raining and they were unable to move us for liability reasons. I completely understand why, but instead of working with us and getting us scheduled to move (later that day, when it stopped raining or the next day). They told us they were booked all weekend and won't move us until Mon. We had no electricity at our old place and everything was in boxes. Due to the short notice no other company was able to move us, so we ended up renting a U-haul for our 2700 sq ft home. This is not what I expected from a company that you have scheduled in advance and have already paid a deposit for their service. I would not recommend this company. More could have been done to make us feel like a customer should instead of putting us off as if our move didn't matter.
  • Anson C. Dec 14, 2014
    Local Moving (under 50 miles)
    Verified Review
    Don't get deceived by the reviews. Late on schedule, not sure if they have gps, but easy to get lost. Perhaps you will pay more than what you expect.
  • Sriram S. Dec 9, 2014
    Local Moving (under 50 miles)
    Verified Review
  • Roxanna C. Dec 8, 2014
    Local Moving (under 50 miles)
    Verified Review
    These guys were very fast and careful and I enjoyed working with them.
  • Hattie B. Dec 8, 2014
    Local Moving (under 50 miles)
    Verified Review
    Broke a vase and would not compensate nor even follow up. Had to call to confirm move because they didn't follow up. Good for the price, but, including the cost of the vase, should have just gone with a standard moving company.
  • Angela P. Dec 1, 2014
    Local Moving (under 50 miles)
    Verified Review
    I wanted to give the guys a good review because they were very nice and professional, however, several of our pieces of furniture were damaged, as well as the paint on the walls where they had placed furniture. Also, Anthony was not very honest about the charges that were to be expected. I asked if there would be extra driving charges and was told "no, the $50 deposit would cover it." But then was charged $75 driving charge. I had also clarified when our time would begin. I was told that our time to be charged would not beging until the movers arrived to the storage unit, only to be charged for the 1 hour drive time for the movers to get there. When we called to speak with Anthony about the matter, he denied everything. I would NOT recommend Pack-It movers to anyone!! Be careful and get EVERYTHING in writing before you committ to them.
    Anthony J. Dec 1, 2014

    I was not aware you were charged a $75 trip fee. I can get you a refund for the amount of $25. I do not remember speaking with you, but if that was the case feel free to call me directly at 7138840018. We do honest business and if you have any damaged done to your home or property you can submit pictures for me to investigate what and how this happen. I am sorry your experience didn't go well but we can surely try to fix things to your satisfaction. Accidents do happen, that is why we carry insurance. I look forward to hearing from you Angela

  • Alex H. Nov 29, 2014
    Local Moving (under 50 miles)
    Verified Review
    Great guys doing the moving, but the office boss was terrible. Started charging once truck left shop, didnt give employees GPS, no flat dolley to stack lots of boxes at once.
  • Tammy H. Nov 29, 2014
    Local Moving (under 50 miles)
    Verified Review
    I was quoted a rate of $60/hr. for 2 men. Once the job was completed, the invoice was presented and then I was told that it was $100/hr. after the first two hrs. However, this was never mentioned with my quote. After the move, I contacted Anthony, via email, inquiring on this and never got a reply. Other than that, the move went extremely well. The movers were kind and courteous, and worked hard and diligent.
  • Catherine B. Nov 28, 2014
    Local Moving (under 50 miles)
    Verified Review
    They were curtious and on time. I would certainly use them again.
  • Laurance A. Nov 19, 2014
    Local Moving (under 50 miles)
    Verified Review
    The experience we had was excellent. They were very polite and careful with the furniture, art and China. They did what needed to be done on the move in side as well. We had to make multiple stops to drop off and pick up various items which they did happily. I would recommend them to a friend for their moving needs.
  • Sasikala M. Nov 13, 2014
    Local Moving (under 50 miles)
    Verified Review
  • Drew A. Nov 11, 2014
    Local Moving (under 50 miles)
    Verified Review
    The guys were helpful in more than just getting things off the truck. They also helped me get acquainted with the city by giving recommendations for food and nightlife. Would rehire.
  • Hesham R. Nov 8, 2014
    Local Moving (under 50 miles)
    Verified Review
    I have not experienced yet. I will see your guys tomorrow and then I will let you know
  • Roger B. Nov 4, 2014
    Anthony and his team of movers did a great job moving me out of my 3 bedroom home in Sugarland. From start to finish these guys were amazing, worked hard till the end and got done faster than my previous movers did. Id highly recommend these guys to everyone I know
  • Tryus A. Oct 28, 2014
    Local Moving (under 50 miles)
    Verified Review
    I was extremely satisfied with the service from Pack-It Movers. They were prompt and very professional in moving me from my apartment into my new home. Anthony gave me an excellent rate and made it easy to pay. I would highly recommend their services and I will refer my friends to use them for their future moves!
  • Thomas R. Oct 26, 2014
    We were in a jam and our previous movers canceled on us. Pack-It Movers came and moved us quickly the same day into our new home. They took a lot of stress off our back. I would highly recommend them to my friends and family.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We charge a standard trip fee for local moving, and we do not have any hidden charges.
What education and/or training do you have that relates to your work?
We offer continual training to our senior staff, and bi weekly training for all new hires. This assures our staff is effective and works as a team.
How did you get started doing this type of work?
My baby brother and myself, wanted to offer a service without over charging. At the same time we wanted to offer employement to people within our community.
What advice would you give a customer looking to hire a provider in your area of work?
Always check the reviews, and ask for a not to exceed price before hiring.
What questions should customers think through before talking to professionals about their project?
How long have they been in business, and do they have a psychical location for the client to visit them at.