John took my computer while I was away on vacation with family. He continually contacted me when there was a question or concern and kept me updated, daily as the progress continued. Initially, I had taken my laptop to Fry's and was confused by all of the problems they said I had. While at Fry's I met John, who was a customer, and he asked me what the problem was with my laptop. He indicated that, if I went with Fry's quote, I needed to ensure that they did not charge me for another copy of Windows 7 because it was already installed on my laptop and could be reinstalled after fixing or replacing the hard drive. He gave me his phone number and I decided to call him to discuss this when I got home. I called John and he asked me a lot of questions about the laptop and came to the conclusion that the problem was less serious than was described. He indicated that he could take a look at the laptop and run several programs to assess it's issues. I took the laptop to him and over the period of a week found that the original assessment of 'replacing the hard drive,' purchasing and reinstalling Windows 7 and buying another copy of Microsoft Office was false and he would start working on the fix that very day. He called me for permission to buy 'recovery dvd's from Gateway to ensure that the correct software would be installed with the proper drivers, etc. He indicated that the major problem with the laptop was that it had been used and not 'optimized' for so many years that the software had become corrupted with conflict of drivers, etc. By the time I got home the following week, he had diagnosed the entire laptop, performed a COMPLETE backup of my entire laptop files and re-installed the laptop to Gateway factory specifications, all without charging me any additional fee. Most of what was done did not require me to pay for more software or hardware. John knew what he was doing and my laptop is working better than when it was delivered, brand new. The hard drive did not need to be replaced and I was ecstatic about the work he performed. I can honestly say that he saved me over $250 in repairs that were unneeded and my laptop has never worked better or faster. I will certainly call him again, if the need arises. I appreciated his patience and efforts with this technically challenged individual!!!! If you need someone to fix your computer, laptop or network, you need to contact John because he will give you the best quote and keep you informed, daily of the work he is doing. You can't go wrong with his services.

Cleaned up my external hard drive and replaced the casing. No data lost...good as new. Price as promised. Recommended.

My MacBook Pro would not boot up after sending it off to have the hard drive upgraded. Ryan did an excellent job of getting it fixed and loaded with an operating system. Ryan is your guy...he is awesome!

The service was excellent. They clearly explained what the issues were with my PC hard drive and how they planned to resolve them. My only criticism is that they kept guaranteeing that the work would be complete by a certain day, then that date would keep getting pushed back. I would rather they just give a more conservative time estimate and know that it's reliable. However, for my purposes this was no big issue and they did a great job!

Excellent customer service, fast response, honest and decent people. My drive was, unfortunately, too damaged to recover, and they didn't charge for the diagnostics/inspection. Will definitely be using them again if I (hopefully don't) need data recovery services again, and will recommend them to everyone I know. A bit of advice to anyone in need of data recovery: be wary of services who's prices seem too good to be true, because they usually ARE! Secure Data Recovery Services' prices are right under the industry standard, and you DEFINITELY get your money's worth.

Service was quick, recovery complete

Paul helped figure out why I was running out of space constantly on my computer. It turns out there was a glitch in my anti-virus and it was continually backing up copies of my hard drive over and over again. I would have never had any idea what was going on, but he was able to remote into my computer and fix it in a jiffy. So much more convenient than lugging my computer to a geek squad or some other repair shop. Thanks again and keep up the great work!

Dominick did a top notch job in replacing my hard drive, backing up my files and even configuring my operating system... All this took 2 days of work but he charged me half of what geek squad quoted. Most importantly he showed honesty, attn to detail and cared about customer satisfaction.

This guy can fix it all! I have used Kevin for years from the little things my ignorant mind doesn't know to catastrophic failures. Rest assured he will fix your machine quickly for a reasonable rate. He even saved my photos after a hard drive failure!

Went to Joel with a virus inundated system. I also had a hard drive that was locked up and I needed data recovery. Joel fixed them both. He's Great! Thanks Joel.

Dustin diagnosed my laptop needed a new hard drive. He recommended websites and discussed my options from the economical choices up to the higher end. When my hard drive arrived, Dustin came that day to do the install. Everything turned out great and now my laptop is faster than ever. He took the time to explain his trouble shooting and the pros and cons of the different hard drive choices, as well as the technical terms. He had a great attitude and great customer service skills! I definitely recommend him and will use him in the future when I need computer service!

I liked the professionalism. They couldn't recover my drive, but they kept a good line of communication open, and seemed to know what they were doing.