I've waited about 10 days to post my review to be sure the bed bugs were gone. So far, so good. I had a good experience with M&M Pest. Mike was very responsive to inquiries & the tech that came out, Brandon, was very knowledgeable. He took the time to explain what he was going to do & how it would rid us of the bugs. I am happy with the results & would recommend this vendor to you for bedbug extermination. I had them do the whole house heat treatment. I fought these things on my own & could never win the battle. But, in less than 10 days after the Pros treated, we are not seeing them at all. The only reason I did not give them 5 stars was because of a couple of damaged items. Nothing major but I would have appreciated being told about it rather than discovering it after the fact.