FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge $45 per area/room with a $75 minimum charge. The price includes pretreatment, hot water/steam extraction cleaning and deodorizer. We do not charge extra for any stains that we can get out with our normal cleaning, only if the stain requires special treatment, time and chemicals such as food dye stains like Kool-Aid. Our pricing is for cleaning exposed carpeting only. We can move some light furniture if needed at no charge, but heavy cabinets, beds, and large sofas and chairs would be at an extra charge and would have to be arranged in advance.
- What is your typical process for working with a new customer?
We know a new customer may be a bit nervous about having a new service contractor in their home. We take extra time to answer questions and go out of our way to make sure they have a good experience and get a good job for their money. We place a lot of value on a good review and referrals.
- What education and/or training do you have that relates to your work?
We have over 32 years' experience in this field and have completed courses in carpet cleaning, restoration, repairing and upholstery cleaning through the Institute of Inspection,Cleaning and Restoration Certification.