|Monday||7:00 a.m. to 8:00 p.m.|
|Tuesday||7:00 a.m. to 8:00 p.m.|
|Wednesday||7:00 a.m. to 8:00 p.m.|
|Thursday||7:00 a.m. to 8:00 p.m.|
|Friday||7:00 a.m. to 8:00 p.m.|
|Saturday||7:00 a.m. to 8:00 p.m.|
About this pro
6 years in business
476 hires on Thumbtack
Additional services needed
Roxanne E.Nov 7, 2018Verified
Three months ago, we used “4 My Kidz” movers to move 45 miles from south Houston to north Houston. If you value your belongings and your money, do NOT use this company. Here was our experience: The company gave us a quote to pack our belongings, store them for a month, and then unpack them at our new home an hour away. We agreed to the original quote and paid half of the amount as required up front, with the understanding that the remaining balance would be paid upon delivery of our belongings. When it came time for us to close on our home and move in, the price changed. Veronica told us we must pay almost THREE TIMES as much as originally quoted. At this point, obviously, they still had our belongings, which gave us little choice but to agree. The move into our new home was originally stated that it would be one particular day. The movers ended up being SIX HOURS late. This put them working until after 11pm the first night. They said they would return the next morning. Again, they were SIX HOURS late the second day. Instead of carrying boxes labeled for our children’s rooms upstairs, they put them in the master bedroom downstairs to avoid the extra steps up the stairs. For all of the dress attire on hangers, we expected them to use standard wardrobe boxes for moving. Instead, they left the clothes on hangers, crumpled them up, and put them in regular boxes. They put attached legs to a table completely backwards. They put a bunk bed together and left it in the middle of the room. They did not attach a hutch back to the dresser. They left screws all over the place for our young children to find. Only 1 out of 4 workers was wearing safety gear (back brace). They damaged many, many items of furniture, our refrigerator, dishes, our Berkey water system, and walls. Our brand new, never lived in home now has countless dents in the new walls. We understand, reasonably, that things get broken in a move. This “business” promised reimbursement and then avoided our emails. One example of their behavior: they broke our very large IKEA bookshelf. Instead of telling us this in honesty, they moved the entire row of storage baskets up to the next level in order to hide the damage they had done. That simple act was an example of this “company’s” larger problems of dishonesty and immoral “business” practices. “Company” and “business” are words I use loosely, since a lawyer we visited with was not able to find a registered business with this name in the state’s database. They misrepresented themselves as bonded and insured. We repeatedly asked for proof of insurance after we knew how much damage was done. We never did see proof of insurance. We repeated asked for copies of our invoices (on five separate occasions) to understand where the price increase came from. We never did receive our invoices. Veronica promised reimbursement after they took pictures of the damage they had done. They did reimburse a small amount for the kitchenware that they destroyed. They ignored altogether our requests for reimbursement of the refrigerator, bookshelf, and damaged walls. This company is deceitful and immoral, and actually isn’t even truly a company in Texas. Learn from our mistakes, and do not use them.Jul 28, 2018VerifiedVeronica N.'s reply
Hi John, We sincerely apologize for the damages and that's why we reimbursed you at full value because it's important for us to correct any mistakes we may make--we are human after all. We made several attempts to correct any issues you experienced because we always want to provide the utmost quality of work. There was miscommunication on both ends and we'll take this feedback and improve our business to help ensure that another incident like this doesn't happen again. Kind regards, Veronica
Veronica, Ira and John were efficient, friendly and made quick work of our move even in the rain. We would highly recommend them and would use them again. They wrapped almost all of our furniture with blankets and plastic wrap to keep it from the rain and from being damaged. Then they worked some Tetris style puzzles to fit our big couch out of the narrow entrance and stairway and then to fit it all in the truck in a way that made the trip careful and the unload convenient and quick. We are so grateful to them for treating our stuff as they would their own and for their can do attitude, even when working with a hurt ankle. Thanks so much!Oct 3, 2018Verified
After a miscommunication they did the correct thing and refunded some of my money. I appreciate their professionalism in the matter. I would use them againAug 28, 2018Verified
Ms Victoria was not only prompt in coordinating a last minute move, but provided a fantastic experience. I would welcome this team to all that require a prompt, hard working and diligent team of movers.Aug 22, 2018Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?Please tell us exactly what you have to move and where you are located. This will allow us schedule the proper amount of time for your move and provide you with a more accurate quote.
- What is your typical process for working with a new customer?We have a two step process. #1 Listen #2 Take care of our clients to the best of ability.
- How did you get started doing this type of work?We decided to get into this line of business because we knew we would make a positive difference in this line of work.