CertaPro Painters of NE San Antonio

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Introduction: At CertaPro Painters we are a veteran/family owned and operated business that specializes in residential and commercial painting services. We provide multiple painting solutions and deliver an extraordinary experience to customers through quality workmanship and excellent customer service. Our vision is to bring pride to our community and build lifelong relationships with our customers. At CertaPro Painters, our reputation is based on Certainty, your Certainty of a job well done.

Overview

Hired 1 time

Background checked

5 employees

13 years in business

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook

Featured Projects

36 photos

Cabinet Painting in New Braunfels
Cabinet Painting
Schertz Exterior Change of Color
Exterior Painting

Reviews

Customers rated this pro highly for work quality, professionalism, and value.

Exceptional 5.0

11 reviews

100%

Thumbtack Customer

Oct 1, 2016

From Google

I hired Certapro to paint the exterior of my house. Overall the quality I would rate as a 7. They were the most expensive contractor I had bid the work but I thought based on my walk-around with one of their pros the job would be done right......I was wrong. numerous call-backs to have "little" annoying misses fixed (my back door still is peeling. I now know it is oil and they covered with latex. the house was new to us so I would not have known this. they never did a quick test to see if latex or not). Much of my trim had missed spots or within 3-4 months had the same mildew spots bleeding through the "new" paint job. They promised to replace any rotten trim and didn't. Just puttied over and painted which is now falling off. For what it cost I would not hire again.

CertaPro Painters of NE San Antonio's reply

Jim, thank you for your review. Ensuring the satisfaction of our clients is our main concern and we certainly apologize that the work we performed on your house fell short of expectations in any way. We’d like the chance to work with you to address these issues and invite you to contact Anthony at 210-490-0460 at your convenience. Thank you.

Thumbtack Customer

Feb 18, 2018

From Google

I wrote a review about the guy who came 11:30 but showed up at 12 no apologies walked around took pictures did the whole walk through if youre a professional and if youre not willing to do anything then you have been doing it for the many years you have been doing it you know if youre to lazy and only pick the easy jobs they deleted my comment I wonder why if I had a bad experience with a customer I would want it to be honest but there not honest people cause they deleted my review so why would a professional company delete it he could have responded with why he didnt want to do the work he shows up late spends 45 minutes so I sent him a text asking him if he had an idea of what it would cost and this was his response Im blue hes greyI have not. I don't know if the project would be one we would be able to take on at time So later he oh this was at 5 when I sent my text So he could have said something right from the jump I cannot be able to do this and give off the reasons as to why his excuse was we would have to check it for lead Ill let you read his text His response It's unfortunate you feel that way. However there are many things to take into consideration. Such as the home being built in 1941 which means there could be lead paint. We are not lead paint certified He never even asked has the house been painted before before I bought the house they sanded it down to eliminate the lead paint and I had my friend repaint the house he did a lead test and it passed I honestly believe that they thought that my house was not good enough for them to paint my house I have $12,000 in my savings account I rather just do it myself I went to Sherman Williams I can buy all the equipment that I would need to so I said you know what everything I need is $1,500 and thats one of the top name brand graco just the machine is 987 and they told me that they would help me on the price of the paint I can mess up it doesnt matter if I do cause I owe my house I WANT TO SEE HOW MUCH LONGER WILL THIS REVIEW STAY ON THERE REVIEWS CAUSE THEY DELETED MY ORIGINAL REVIEW WHY WOULD A PROFESSIONAL COMPANY DO SOMETHING LIKE THAT UNLESS THEY ONLY WANT WHAT THEY WANT YOU TO SEE THE GOOD REVIEWS BUT THIS IS NOT A LIE WHAT I POSTED IS THE ACTUAL EVENT THAT HAPPENED I GAVE HIM 4 HOURS BEFORE I ASKED HIM IF HE HAD ANY IDEA OF MORE OR LESS 4 HOURS IS WAY MORE THAN ENOUGH TIME TO GIVE OUT A QUOTE IF THEY DELETE THIS REVIEW I WILL KEEP ON POSTING MY REVIEW CAUSE I DONT WANT YOU TO WAIST YOUR HARD EARNED MONEY ON A COMPANY THAT DELETED MY REVIEW THAT SHOWS YOU WHAT THEY ARE REALLY ABOUT NOT YOU BUT THEMSELVES AND HOW MUCH MORE MONEY THEY CAN SQUEEZE OUT OF YOU AND ONCE THERE DONE YOU WONT EVER SEND YOU A THANK YOU CARD FOR BEING HONEST PEOPLE THEY ARE NOT HONEST THERE GREEDY

CertaPro Painters of NE San Antonio's reply

Bryon, Thank you for taking the time to write, but we would like to address your review. 1. Our sales representative was not 45 minutes late. He was actually 15 minutes early. He called ahead of time and confirmed that this was ok. 2. When he arrived, you were not there. He met with a female at the home, reviewed the project, took photos, and left. Prior to leaving, he mentioned that an estimate would be provided within 24 hours, our standard practice. 3. Four hours later, you messaged the sales representative asking if he had the estimate completed yet. He replied that he did not. It was at this time that you began an expletive laced tirade of texts. 4. Although we were uncomfortable working with you based on the previous text messages received, the sales representative still sent the painting estimate as promised. 5. Lastly, you mention a few times in your review that we recently deleted a review from you. This is false. Our only contact with you was the initial conversation establishing the time for the estimate, the disparaging texts you sent, and this review you posted. We have never received another review from you, nor have we worked with you in the past. Again, thank you for taking the time write. Anthony - Owner CertaPro Painters

Thumbtack Customer

May 29, 2018

From Google

I cannot say enough good things about CertaPro Painters of NE San Antonio. We got several bids for our project and CertaPro was right in line with the pricing in our area. We chose them based on their good name and I'm glad we did. The team that they sent to my house was phenomenal. They worked great together, they were extremely efficient, they had great attitudes, were very respectful, and they got the job done FAST! We have a two-story home and they knocked out the power washing, caulking, priming, and painting, including separate trim and door colors in under two work days in spite of the weather not cooperating. This group went above and beyond to make this project completely stress free for me and I would highly recommend them for your next painting project.

CertaPro Painters of NE San Antonio's reply

Trixie, Thank you for the glowing review! We and your crew were happy to work on your project. The new colors look great! We look forward to working with you again.

Thumbtack Customer

Oct 25, 2018

From Google

Certa Pro Painters are ''OUTSTANDING''. From the first call to them to Paint our home, they were TOTALLY professional and dedicated to scheduling the job in a timely manner and one that met our expectations. The ONLY downside, was Mother Nature and ruining their first scheduled day by raining. They rescheduled immediately and finished the job. They met our expectations and we cheerfully recommend them to ANYONE and EVERYONE that we talk to about them. Finished up and did a walkthrough with us to enrsure that we were COMPLETELY SATISFIED with their work. We were COMPLETELY satisfied and recommend them to anyone that needs a painting job, either large or small, they are up to the task......

CertaPro Painters of NE San Antonio's reply

Thank you so much for the "OUTSTANDING' review! It was a pleasure working with you. And, your paint team is thrilled to hear you enjoyed your experience. Thanks Again!

Thumbtack Customer

Feb 19, 2019

From Google

First off, I usually dont give 5 star ratings. I feel that regardless of the service there is always something that can be improved. With Certa-Pro I make an exception. After getting quotes from 6 different companies Certa-Pro was by far the most reasonable. The service was outstanding from the initial contact to the end of the project. Working with Angelo was very easy. He explained all the details AND provided a detailed bid (something other companies said they could not do). This allowed us to know exactly what we were paying for. They were on time and cleaned up at the end of each day. The painters were great guys with great customer service. They explained things and did a job that can only be described as damn near perfect. I am a very very fussy person but can not rave enough about the quality of the job. I will, without hesitation, recommend them to anyone looking for painters.

CertaPro Painters of NE San Antonio's reply

Kathy, Thank you so much for the glowing review! We all at CertaPro appreciate the kind words. We also enjoyed working with you on your project, and we look forward to working with you again!

Credentials

Background Check

Anthony Nicola

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We offer senior and military/veteran discounts. Seasonal discounts vary.
What is your typical process for working with a new customer?
Our sales consultant meets with the homeowner at their home, discusses their project and needs, takes measurements of the items to be painted, and provides a detailed, printed proposal within 24 hours.
What education and/or training do you have that relates to your work?
Each CertaPro painter is highly trained and skilled - we make sure the work is done professionally every time! Our painters have many years of experience painting.

CertaPro Painters of NE San Antonio

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