FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should be aware of the hourly charge rate, whether it includes the time spent driving between locations, any minimum hours, and if there are any overtime charges, to accurately budget for their move.
- What is your typical process for working with a new customer?
1. Initial Inquiry: The customer would contact the moving company with details about their move, including the date, location, and specific requirements. 2. Assessment: The company may ask for more information or schedule an in-person or virtual survey to assess the scope of the move. 3. Estimate: Based on the assessment, the company provides a detailed estimate, including pricing, services, and any additional costs. 4. Booking: If the customer agrees to the estimate, they book the moving date and sign a contract. 5. Preparing for the Move: The company may provide packing materials or offer packing services, or the customer can choose to pack themselves. 6. Moving Day: On the scheduled day, the company's team arrives to load, transport, and unload the customer's belongings. 7. Final Inspection: The customer inspects their items and signs off on the move's completion. 8. Payment: The customer pays the agreed-upon amount. 9. Follow-Up: The company may follow up to ensure the customer is satisfied and address any issues.
- What types of customers have you worked with?
1. Residential Customers: Individuals and families moving their households to new homes or apartments. 2. Commercial Customers: Businesses relocating their offices, stores, or facilities. 3. Government and Military: Moving services for government agencies and military personnel. 4. Senior Citizens: Specialized services for seniors downsizing or relocating to retirement communities. 5. Students: College students moving to or from campuses, often during summer breaks. 6. Specialized Moves: Customers with unique needs, such as piano moving, art and antiques, or heavy equipment. 7. Local Moves: Customers making shorter-distance moves within the same city or region. 8. Temporary Moves: People in need of storage and moving services during renovations or temporary relocations.