GO Heating, Air & Plumbing
It’s free with no obligation to hire
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
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73 photos and 2 videos
Read reviews that mention:
- Cathe H.
Plumbing Drain Repair
We were thrilled that we were able to get someone out here on a Saturday. They didn't charge extra for the weekend, they were right on time, explained everything and got the job done quickly. I would definitely hire them againSep 7, 2020Verified
- Clay F.
Central Air Conditioning Repair or Maintenance
Contacted GO Heating and Air to help relocate my refrigerant line. Jorge cam and had a great idea. Much better than mine. I was confident in hiring him. The job came out great and I am very pleased with my hire. Thank you GO Heating and Air.Aug 28, 2020Verified
- Clayton P.
Heating System Repair or Maintenance
Quickly diagnosed why my heat was not turning on. Fixed the thermostat and taped up some loose duct work after checking everything. $184 total, id hire them againNov 19, 2019Verified
- Wesley C.
Central Air Conditioning Repair or Maintenance
Came out to do yearly maintenance on my ac unit and actually ended up fixing an issue that the previous company caused. Unit is running better than ever. Thank youJul 10, 2020Verified
- Brian W.
Sink or Faucet Repair
Quick response- thank you. Guys were on time- thank you. I got my quote to install 2 faucets 1 set of shut off valves and 2 p-traps. I’m supplying all the parts so this is just labor. No demo to be done. Over $650.00. I jokingly asked the guy how the person who makes this pricing sleeps at night charging 650.00 per hour because I know it’s gonna take less than an hour to put this together. Even at $325.00 per plumber is outrageous. The response was well- what would you like to pay and I’ll see if my manager will approve it...wait what? At this point I just said charge me the 59.00 fee and I’ll have someone else do the work. I’m still a little confused if this is good business practice or not. Give a high price and then say well...what would you like to pay? After I paid the fee the main guy says.... Let me guess this is your first house? No it’s my 7th. When I closed on my last house 2 weeks ago I had to replace 2 faucets and plumbing at 180.00 per faucet and that included demo. Haven’t you had plumbing done before...I just said yes. Yes and my kitchen sink install last week was much less and done by a local plumbing company. Then I said the labor rate per hour to install an a/c unit cost me less. The conversation went south from there and ended with him telling me to call the company that installed my sink...I will. Thank you. End of story. Both faucets are installed and I didn’t pay anywhere near the “over 650.00” I know everyone is in business to make money and people will pay this amount. I’m just not one of them. I appreciate the upfront pricing and communication. Maybe next time.Dec 8, 2020VerifiedGO Heating, Air & Plumbing's reply
Hi Brian, Our goal is to have happy customers, and unfortunately this is a training opportunity for our staff in regards to handling different situations. 1. You should not have been charged the $59 if it was for a quote, therefore we have processed an immediate refund to the card used. 2. When discussing pricing with you an employee should never speak that way, and should be courteous and professional. 3. As far as price goes... By no means do you have to use licensed and insured plumbers to do your work, I understand you may feel the price is high, however I assure you we work night and day to stay competitive for the services and backing we offer. It takes a long time for a plumber to earn their license and continuous upkeep to maintain it, we charge a fair market rate for apples to apples service and cannot compete with what a handyman may do as they have no license. Insurance cost are very high in the industry due to liability as well to cover you in the event something does not go right. I appreciate that you took the time to leave this review and there are some action items we can take to continue to improve. Thank you!
- What should the customer know about your pricing (e.g., discounts, fees)?There is always a fair price and that is what GO Air strives for. We provide all customers with upfront pricing on repairs that are needed. We offer free in home consultations for new system installs.
- What is your typical process for working with a new customer?A customer decides to call Go Air, we will get you on the schedule at the first opening. Once scheduled you can expect a text notification when the technician is on the way. We are a paperless company and all estimates or invoices will be emailed to you. Payment is simple as we accept Cash, Check or Card. We also have financing options for larger repairs or system replacements. Technicians will arrive to your home with a friendly attitude and will not enter your home without floor savers (Shoe Covers). Once in your home, you can feel comfortable that the technician has passed a background and drug test.
- What education and/or training do you have that relates to your work?We educate our employee's every day. Factory training with various manufactures is a must. As systems become more complex we must stay ahead of the curve. Customers also are educated on what is in their homes, how it works, and to understand the offerings provided by Go Air.