FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the service and quality we offer. We are competitive with the market and strive for excellence. We do not take shortcuts or try to provide poor solutions. There is always a fair price and that is what GO Air strives for.
- What is your typical process for working with a new customer?
From the moment you call or reach out to us our goal is treat you with respect, learn about the issue you are facing, and get you scheduled for a professional to come out as soon as possible. You will be notified with GPS location when the tech or plumber is headed your way. Our staff makes sure to wear shoe covers and treat your home with respect. They will properly diagnose the issue and provide solutions for you to choose from.
- What education and/or training do you have that relates to your work?
We educate our employee's every day. Factory training with various manufactures is a must. As systems become more complex we must stay ahead of the curve. Customers also are educated on what is in their homes, how it works, and to understand the offerings provided by Go Air.