1st Choice Floors

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Plumbing relocation

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Introduction: My partner and I collectively have about 24 years of experience in the flooring business working for others. We decided to have our own business last year and we did it. Our main goal is our customers satisfaction in everything. The materials we sell are brand name, 1st quality. No seconds. For installation, we use top notch installers that leaves our customers with WOW feeling. Lastly, our outstanding customer service that makes our customers feel like they are family. We are honest straight forward people. We don't believe in cutting corners. We may be less expensive or more expensive than others, but we take our time to achieve our customers 100% happiness and satisfaction. With that said, go ahead and check our reviews. It speaks for itself.

Overview

Hired 16 times

Background checked

2 employees

6 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, and Zelle.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2021

Featured Projects

39 photos

Floor installation
Floor Installation or Replacement
Floor installation
Floor Installation or Replacement

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Very good 4.6

11 reviews

5

82%

4

9%

3

0%

2

9%

1

0%

Ruby G.

Sep 9, 2019

·

Hired on Thumbtack

Details: Tile • 251 - 500 sq ft • Carpet • Homeowner or property manager (done) • Home

1st Choice Floors's reply

Hi Ruby, So sorry that I lost your job to someone else. We've tried hard to earn your business. Rest assured that we will be there for you for your next project. Again, thank you so much.

Floor Installation or Replacement

Victor M.

Oct 27, 2019

·

Hired on Thumbtack

Details: Concrete • 501 - 750 sq ft • Laminate • Flooring professional • Home

1st Choice Floors's reply

Victor sir, what's wrong did we do to deserve 2 stars? look at other Thumbtacks customers reviews. Thumbtack management, I want this review to be examined and I'm protesting having it on my profile. Please do something about it. Thanks

Floor Installation or Replacement

Laura T.

Aug 30, 2019

Wael and his team at 1st Choice Floors in Murphy are more than a cut above the competition! Wael took the time to come to my house before giving me an estimate so there would be no surprises. Other companies gave me estimates via text or email without stepping foot in my house...not the service I want! Wael's quote was honest and straightforward. Install was quick and Wael followed up to make sure I was 100% happy. These guys are the best of the best!!

1st Choice Floors's reply

Me. Laura, Thank you so much for your review. We, at 1st choice floors, work so hard to offer the best customer service and the best work ethics. We are honest, sincere and love our customers. Again, thank you Laura.

Donna L.

Aug 30, 2019

Very nice man at the office showed us samples, I liked him right off. He installers were very polite and did a great job.

1st Choice Floors's reply

Mrs Lozano, you and your husband Frank were awesome. Thank you so much for trusting us and giving us your business. We will always be there for you. Thank you. Wael 1st choice floors

Sam h.

Sep 13, 2019

·

Hired on Thumbtack

Came, go and quote the next day.

Details: Engineered hardwood • 1,501 - 2,000 sq ft • Carpet • Homeowner or property manager (not done) • Home

1st Choice Floors's reply

Thank you sir. So sorry that you have changed your mind about doing what you originally wanted to do. For any future projects, we definitely will be there for you although we drove like 45 minutes one way but we are always ready to serve our customers right.

Floor Installation or Replacement

Credentials

Background Check

Wael Bushnaq

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Customer should always ask about pricing, discounts before sign in.
What is your typical process for working with a new customer?
If customer visited the showroom, we show him all what he asks for. If online customer, we ask what is looking for, bring samples to his home and provide a free estimate.
What education and/or training do you have that relates to your work?
Went to Mohawk workshops in sales and customer relationship

1st Choice Floors

FAQs

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