|Monday||8:00 a.m. to 6:00 p.m.|
|Tuesday||8:00 a.m. to 6:00 p.m.|
|Wednesday||8:00 a.m. to 6:00 p.m.|
|Thursday||8:00 a.m. to 6:00 p.m.|
|Friday||8:00 a.m. to 6:00 p.m.|
|Saturday||8:00 a.m. to 6:00 p.m.|
CertaPro Painters of Richardson, TX
About this pro
After several phones calls and emails from the owner of this company to obtain my business I hired this company. On the day they were scheduled to paint the crew called and said they would be late (3 hrs) they had something else to do. I contacted the owner only to be told I am sorry I had no idea. I have decided to hire another company as this one apparently doesn't really need or want my business.Aug 8, 2018VerifiedDon L.'s reply
Our crew was running late in order to finish another customer’s job. Ellen wasn’t understanding when the crew chief called her to explain and give her a later arrival time. We always do our best to arrive on time but occasionally something prevents it.
Hey there! Just wanted to let you guys know what a great experience I had with CertaPro Painters/Richardson! From initial contact to the prep work, the crew showing up on time to the paint job was excellent! Plus, when you get the "thumbs up" from your neighbors you know it's all good! Highly recommend!Mar 9, 2018
I received several quotes and CertaPro had the best price and professionalism. Work was completed on time and the crew was great (we used for exterior painting of our entire home). Would recommend!Jan 24, 2018
Don and his CertaPro team did a full painting of our home's exterior, and they did a tremendous job. The work quality was outstanding, and they worked efficiently and at a very competitive price point. I plan to use Don and his team for all of our future painting needs, and give them my highest recommendation.Jan 24, 2018
I liked that the business owners themselves first came to meet me and took detailed notes on the needs that I had for my home. The painters were quite thorough and easy to work with. Job well done!!!!Jan 24, 2018
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We are driven to deliver great value to our customers. We offer a standard 10% discount when paid with check or cash and a 7% discount when paid with a credit card. Our estimate appointments are always free.
- What is your typical process for working with a new customer?We have an initial phone conversation about the project prior to visiting the house or office where the work will be occurring. We do a thorough site review to make sure we understand the customer's goals for the project and to discuss any issues related to completing the work. We develop a very detailed computer-generated proposal complete with photos in order to make sure everything is clearly specified and there are no misunderstanding about the scope of work and the cost.
- What education and/or training do you have that relates to your work?We've been operating since 2009 and have painted for thousands of customers. We participate in annual training sessions provided by CertaPro and we proactively hold training sessions with our crews that are hosted by our paint vendors - Sherwin Williams and PPG.