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Though cost effective and easy to work with up until the day of, in the end we could have done better ourselves with an iPod at the wedding. The short version: - Audio feedback during the ceremony for no discernible reason. - No understanding or control over the symphonic music volume before the ceremony and during dinner; swung between thunderous and barely audible - No understanding that music recordings may be at different volumes, resulting in music much too loud for part of the reception. - Incoherent announcements, to the point that no one knew what was going on but the bride, groom, and coordinatorJul 18, 2016VerifiedSilver Star Entertainment Services's reply
Katherine, Obviously you are not happy with the services I provided, Admittedly there were some sound issues during the ceremony, and some level issues during the reception. If you had taken a second to reach out to me that day or privately I would have had a chance to explain what went wrong, and why. I hope you will reconsider the review you gave me, the 1 star review is (in my opinion) not warranted. This was certainly not a "good" performance on my part but some of the issues were not something I could have foreseen or controlled. I bid $500 on a 3 hour wedding (see your original request) that turned into a 5 hour wedding, with 2 separate sound systems. I would have normally charged at least $750 for this normally. I did not bill you for the additional sound system or the extra hour, I also went as far as including green up-lighting and dealt with last minute changes in the itinerary, and provided a wireless microphone for the readers (hence the sound issues) The Acoustics of the rooms were unusual to say the least, and during my sound-check everything seemed to be at the right level, normally when a room fills up the acoustics change a bit, but in those rooms there was a major difference that had me scrambling all afternoon. You told me the minister didn't need a microphone, while speaking with him he suggested the older lady who was doing a reading may need one because she had such a diminutive voice. Though it wasn't on the contract I felt going above expectations was a good thing... well it backfired, I was informed there were 3 readers, there were 4. (3 women whom I sound checked. Much to my surprise there was also a male reader (not on any itinerary) The male reader had a strong voice, I had the microphone set for the ladies, From my vantage point I couldn't see the microphone, and in my scrambling to make it right I bumped a wire that came loose and made that loud noise. I scrambled to fix the problem in time for the next song, and when the elderly lady finally got up to read, someone had obviously moved the microphone, away from where I had originally placed it for her, and she was inaudible, I turned up the gain on the microphone (remember I could not see her with the congregation standing) I finally got her voice to come out of the speakers, but it was on the brink of feedback at that time. I should have not provided a microphone. During the prelude & dinner, the Zelda symphony goes from very quiet woodwinds to massive brass and percussion punches. This symphony was not at all suited for the purpose you intended. To make each part of the music you provided me with equal in volume would have taken a group of audio engineers several days to "re-mix" to make it suitable for the occasion. I tried at first to turn up the woodwinds only to have a random brass and percussion punch to come out making the mix too loud, I then tried cutting out the 3 minute pan flute solo's and did what I could to try and mix this "on the fly" My efforts were futile, so I set the gain, and EQ, to a level where the punches were not obnoxiously loud and let it play, that was all I could do. I wasn't happy with it but this was the music you provided, and wanted played. So I did my best to make it work. Dance music, after dinner I tried to change the mood turn up the volume and get everyone going,I turned it up and played songs off of the playlist you provided, I walked the room several times to judge volume. I do know songs are recorded at different volumes, most however are "mastered" so the volumes are not "remarkably" different. Some of the older songs you requested may not have been "mastered" and I may have missed them briefly. At one point you walked up to me and told me it was too loud, I turned it down, came to you a few songs later and you indicated the level was good, I did turn up the Aggie War Hymn, and a few others to try to get something going, but kept the music (for the most part) at the level you requested. Incoherent announcements?? really?? Admittedly the room acoustics did make my voice a little boomy. It seemed as everyone understood and followed my direction. EXCEPT when I asked them to go outside in 100 degree heat at 3:45pm July 2nd in Houston TX and wait for you as you changed clothes and danced alone. Even the elderly grandparents were to go outside and wait??? At that point too I don't believe I understood what the DJ was asking me to do (at least that would be my excuse) NOW there were other issues with the ceremony and reception that I ABSOLUTELY had no control over that made me look even WORSE. #1 YOUR INTRO. The wedding coordinator queued me to play your intro song and flung the doors open. I KNEW the groom, the groomsmen, and the minister were not in place. I tried to convey this to the coordinator, but she gave me the "go ahead" signal (finger moving in a circular motion) so I followed her direction and played the song. she then realized the guys were still in the adjoining room and not where they were supposed to be, she closed the doors, I changed the song BACK to the original until they were in place and then queued a 2nd time to start your processional. #2 THE 67 PSALM . You told me this was a hymn, I even brought you 2 versions of that hymn to choose from because I wasn't that familiar with that particular hymn. YOU chose which song I was to play. I felt ridiculous when I was given the "cut" sign by the minister because that was not a hymn but a reading. #3 RECESSIONAL. Going by the worship folder, the ministers last words prior to the recessional were to be "Peace be with you" and a response "and also with you" I waited for those words. Later the minister told me those were spoken softly to you and your husband, this was not conveyed to me, and from my vantage point I could not see with the congregation standing. As I waited for the queue that never came, again I felt terrible when the minister said "Maestro" to finally let me know it was over. #4 LAST DANCE AND EXIT. Your instructions to me were last dance song was "XXXX" then followed up by a private dance song "XXXX" and Piano man was to be the last song of the night. very confusing, but the coordinator came to me and sorted this out, and said to play "Piano Man" then on the last dance song you were to leave and change clothes quickly, everyone was to leave after that, you were to immediately emerge and dance a private dance, then exit. On the "last dance" song you stayed and danced and then chatted, I had already instructed people to go outside for the bubble exit.. some went at that point, for others it was too hot. several minutes later you went out to change clothes, to avoid awkward silence I played several more tunes quietly as I encouraged others to go outside, they were very reluctant, knowing the heat was waiting outside the doors. I felt bad for them and asked if you were ready, she said you were coming "now" so I started your private dance. you emerged about at the end of the song and asked me to re start it. at this point several of your guests had been waiting 15 minutes outside for your exit. Several things didn't go right, by NO means were they all my fault, I tried to give you everything you asked for, I was the FIRST one there and the LAST one to leave. I provided you many things I did not charge for. I dealt with last minute changes, and NEVER was I unprofessional, rude or unpleasant in any way. I tried my best to accommodate your every whim, from eclectic music to your venue's insistence of a 2 million dollar insurance policy, a 2nd sound system, I played EVERY song you requested, not to mention going a full hour over the contracted time which was 2 hours over the original bid time. A one star review is given to someone who "no showed", "screwed you out of money" , was "rude or combative", or gave no effort in trying to do what you asked. I on the contrary tried very hard to do what you wanted, and attempted to go above expectations, well things didn't go exactly right, I get it, I am sorry, but as I explained it wasn't ALL my fault. There were elements beyond my control that should be taken into account. I am not asking for a 5 star review, just asking that you either remove the review completely or at least reconsider your rating. I take this very seriously, my livelihood depends on it. as you can see most of my ratings are 5 star (the two 3 star ratings are from someone I subcontracted to do the event) Please reconsider.
Joshua was our DJ at my son's Wedding last Saturday, he did a fantastic job ! Joshua is very professional , and knows his craft. We would highly recommend Silver Star Entertainment.Dec 9, 2019Verified
Photo Booth Rental
Price was good but you get what you paid for. Props were outdated and the photo quality was poor. We’re still waiting on our free flash drive from our daughters wedding photo booth that was in May. Lesson learned.Jul 23, 2018VerifiedSilver Star Entertainment Services's reply
Dear Alexus, I feel terrible about you not receiving your flashdrive, I did offer to give it to you free, I thought it was taken care of after the event, but due to my oversite, (and a crashed computer) this slipped through the cracks. I am putting one in the mail for you in the morning. Secondly, the props are kinda “campy” that’s what props are supposed to be, as far as “out dated”, not sure I know what you mean. We try and stay away from cardboard cutouts on sticks, they get torn up too easily, that’s why we have real Masks, Boas, goofy hats and glasses etc. Please remember you as well gave me VERY little room to put out (display) props so 75% of the props I brought had to stay in the box. As far as picture quality, we are a photo booth, there are 4 photos and a title on a 3x5 card, so the photos are about 1.5” wide x 1.75” tall, (not a large photo), we never claim studio quality, and don’t think people expect that type of photo from a photo booth. Your guests seemed to enjoy it they took over 400 photos in 2 hours. I looked at most all of them, and the quality is what most anyone would expect…from a photo booth. And Yes ,we do have an awesome price. Thank You. I hope you will take this under consideration and revise your review once you receive your flashdrive. It was a pleasure working with you.
great DJ'ing at a 50th wedding anniversary. very easy to talk to and nice as can be.Aug 4, 2018VerifiedSilver Star Entertainment Services's reply
It was a pleasure doing business with you!
He was awesome! He made the day run smoothly and was just a joy to have around (:Mar 2, 2018VerifiedSilver Star Entertainment Services's reply