- What should the customer know about your pricing (e.g., discounts, fees)?
Our goal is to build a long-lasting relationship with you, and that begins with trust. We're here to provide a solution that adds value to your life or business, and we're committed to being transparent and fair every step of the way. If you have any further questions or concerns about our pricing, please don't hesitate to contact us. We're here to help you make the best decision for your needs."
- What is your typical process for working with a new customer?
Initial Contact: The process begins when a customer contacts Arrows locksmith for assistance. This contact can be made through a phone call, website inquiry, or emergency request. Assessment of Situation: We gathers information from the customer to assess the nature and urgency of the situation. They may ask questions to understand the type of lock, location, and any specific needs. Service Offering: Based on the customer's description of the situation, the we explain the range of services we provide. This could include lockouts, key replacements, lock repairs, rekeying, and more. Price Estimate: Arrows locksmith provides a price estimate or a range of costs based on the information provided by the customer. This estimate can help the customer understand what to expect in terms of pricing. Confirmation and Dispatch: If the customer agrees to proceed, the locksmith confirms the details, such as the address and contact information. We then dispatch a locksmith to the customer's location. On-Site Assessment: Upon arrival, the locksmith performs an on-site assessment of the situation. They may inspect the lock, assess any damage, and determine the best course of action. Service Execution: The locksmith performs the necessary service, which could include unlocking a door, replacing a lock, making new keys, or addressing any other lock-related issues. Payment: After the service is completed, the customer is presented with an invoice. Payment is typically collected on-site, and the customer receives a receipt for the transaction. Customer Satisfaction Check: The locksmith may ask the customer for feedback to ensure their satisfaction with the service. Any concerns or questions are addressed at this time. Follow-Up: In some cases, the locksmith may follow up with the customer after a few days to ensure that everything is working as expected and to address any additional questions or concerns. Emergency Services (if applicable): For emergency locksmith services, the process may involve a more rapid response time, and the locksmith's main focus is to ensure the customer gains access to their property safely and efficiently. Additional Services: If the customer expresses interest, the locksmith company may offer additional services, such as security system installation or advice on improving home or business security.
- What education and/or training do you have that relates to your work?
With six years of locksmith experience, we have a deep understanding of various lock systems, security measures, and the nuances of the industry. Our expertise can be highly valuable in helping customers with their lock and security needs. Whether it's residential, commercial, or automotive locksmith services, our experience can contribute to efficient and effective solutions. If you have any questions or if there's anything specific you'd like to know or discuss about locksmithing, feel free to ask!