|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|
About this pro
I called Steve to come look at a job I was working on a DIY that had about a year without me touching it. He came out to give me an estimate, the price was fair except I decided to finish it myself since I got time off from work. From his visit he seemed to be experienced and professional. Although I did not hire him for the job I would consider him for a future project if needed.Sep 26, 2017Verified
I hired Steven to install a new backsplash for me, and while he seems like a nice guy, I need to give an honest review. Everything started great until I came home and Steven told me they were finishing up. I looked around and my backsplash was a mess. There was a portion of it that looked great, but the rest was sloppy and inconsistent. I started pointing out issues with the job and for the next 3 hours they worked on fixing the problems. After a while, Steven decided he would come back another day to fix the remaining issues. That was fine with me, except Steven demanded the remainder of the balance for the job, which I would not pay until the job is complete. He then tried to show us how we were wrong and that the job was pretty much done. After arguing, we decided on a 2nd payment before a final payment when he was done. Two days later he came back and this time agreed that it was not a done job. I pointed out the issues once again and he started going to work. After another 3 hours of pointing out issues, things looked better, but are still unacceptable. It was like wack-a-mole. He would fix one issue but it would create another problem. I will still need to hire someone to redo a section of the tile. I also had to go behind and add grout to some areas myself and clean up additional grout that got over the windows, cabinets and walls. I had to remove the mortar he used to patch up the area of the wall the meets the backsplash and patch it to make it acceptable after he tried to fix it. (picture below of how it was left) In the photos attached, you can see that one section looked great, while the other looks sloppy and needs to be redone. I was told tons of excuses of why it didnt look good, blaming the tile, the wall, and his worker, and saying that you should only judge it from 6 feet away, but the other section looks great, so we know he could have done a better job. Overall a very frustrating experience. I shouldn't have had to constantly show him what needed to be fixed and I still am going to have to get parts of the wall redone. I was surprised with so many great reviews on here that I had so many issues. Steven may think I am a perfectionist, but you can look at the pictures below and be the judge.Nov 7, 2016VerifiedSteven P.'s reply
I met Dan a few days before i started job. He seems like a nice professional young man. The job consists of a tear out of an old backsplash in his kitchen in front of two block glass windows and a side column tile by his kitchen island. Me and my coworker got there and started the tear out, Dan didn't buy any harddiacker board because he could not fit in his car. I told him I will go pick it up with no charge to go get materials, I told him to reimbursement me for the materials later. We installed half inch Hadibacker board removed two light fixtures which had two receptacles on it in front of the glass block windows and installed about 90% of the marble tile that where 3 x 6" with a 1/64 spacers the first day. Which is very hard for any contractor to do with small spacers. That evening on the first day he said everything looked good when we left. The second day we finished the interval cuts around the window and finished the column and grouted the whole area and my coworker was cleaning up. I was finishing the final touches on the column when Dan walked in around 6 PM and seem to be not in his regular mood friendly which then he approach me where I was wiping clean the column and began to point out areas that he did not like I told him if he didn't mind I could stay in fix it while it's still in the wet process and if you did not like I would have to return another day to fix it for him. I finished around 9 PM which I don't want to work that late in some house but since I live in San Antonio and he was in Austin and the job was almost completed I stayed so to make him happy and so to get paid too. He then told me he said he likes it a little better but he still doesn't like it, being it at 9 PM I was hungry I told him I would have to return the following day after so that I can grind edges of the column when dry and fix whatever else he did not like. I asked for my money in full since in my mind it was 100% complete and all it needed was a little smooth grinding along the edges of the column. He gave me, a very hard time in front of his wife or girlfriend to why he didn't want to pay me because to him it wasn't completely done and plus he said he didn't trust me if I was to come back and finish edging part on column. I reassured him that I am an honorable veteran United States Army and that my word is as good or better than Gold. He say's it was arguing in this post he wrote, but in my mind I feel he was trying not to pay me. I felt that I convinced him to pay me at least half my money and I think the only reason why he did was because it was late and he was tired and hungry too. I came back the following day like I said I would, and took down the tile from the column and re-did. He didn't go to work he was there all day and he pointed out a lot of areas to touch up that he was dissatisfied with. Back of my mind I was beginning to think this man was being very nitpicky and was looking for all the excuses not to pay me the rest of my money. As you can go look on the pictures here; the picture of the glass blocks the tile on top on both windows will be hidden because of the electric fixtures that will cover it up. I told him I can hang it for him but he said he's going to do himself. The picture of the column is the angle of the picture or light or both and maybe of need of a little bit more grout as i can see myself. The other picture of the wall where we removed the old wall and touch up could have been done but he was suppose to buy the paint for the second day but he didn't . I also, recommended I could put marble tile and make it look nicer like a accent trim but he refuse. I just want to mention also, to let people know that his column was not straight or flush or vertically or horizontally as I was putting in the Hardy Becker plus the four electrical outlets at the bottom that is not shown was embedded offset and deep in wall so trying to level the tiles around the area of set other marble tiles going out of sequence was a difficult tasks which I felt very happy and confident that I did a great job under the circumstances. I ended up staying there the whole day to make my customer happy when all was done he said he like it. After when I loaded all the tools in the truck and cleaned up he gave a check with the reminder balance and paid me in full and told me at that point that he did not still like it after he told me he did...and that he would get another contractor to fix it. I didn't not know what to tell him at that moment because I felt that everything was completed to his satisfactory. So I just told him okay have a good day. I always strive to make my customer happy and always will. I tell people I'm not perfect but will do my very best to be and make them happy. This is one customer the more I did to make happy the more he wasn't happy. I did my best ...is all I can say and I wish my customer happiness in life, and a reminder not everything or anybody is perfect. Peace
Easy to work with. Did it right. Excellent results. Great!Oct 2, 2016Verified
Our bamboo floor had severe warping, gaping, and water damage. We thought we would have to totally replace the floor but we decided to see if Steven could help us out first. Are we ever glad we did!!! The floor looks as good as it did when it was first installed! Steven and Natural Creations worked a miracle for our floor. We highly recommend him.Sep 22, 2016Verified
Steve was able to design and install a beautiful stand up shower with a awesome soap dish for us!!! We are extremely please with the result. He's flexible, very reasonable on price and knows exactly what he's doing. Thanks again Steve!!!!May 8, 2016Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Not complicated but I believe this not a professional way to display pricing because each jobs has different variables and if you put this out this way it might scare the customer off. I like to keep it fair and simple and my price is almost always cheaper then any of my competitors. I strive that way.
- What is your typical process for working with a new customer?First thing first meet with a hand shake and break the ice some and find out what the customer wants done on the job. Then after , I make recommendations on how I can to do job the best efficient way to save customer money depending on job.
- What education and/or training do you have that relates to your work?My education came from working for about two years with an experience floor professional before going alone. Also, i read and get on the net to stay on the latest trends pertaining to floors. Plus i talk to my Professional friends and family if I ever need advice or help.