This company perfectly illustrated why hiring local help is superior to the services provided by larger regional or corporate organizations. As a small business, Big Man Repairs maintains great customer service at its center. There is nothing like "skin in the game" to heighten attention to customer needs. At every turn, I was delighted by the level of initiative, steady and timely communication, and amazing flexibility that I experienced.
When I first contacted Big Man Repairs, I requested three grown men to help unload a 26 foot Penske truck, and that I needed an appliance dolly for moving a large refrigerator, washer, and dryer. Three experienced grown men conducted my move-in and a new heavy duty dolly was used to safely move my appliances.
I also stipulated that safety for the movers and protection of the furniture, doorways, and walls were priorities. My movers arrived with extra moving blankets that they used to protect my belongings and the surfaces of the house.
These great movers finished unloading the truck in less time than I expected (they know what they are doing, so they are expedient). So next, they offered to help place some of the large furniture pieces, using Teflon sliders to protect the floors (and their own backs - which made me happy!).
My family was still in transit on the day of the move, so we had to keep moving our estimated time of arrival (and, hence, the start time for the move). At intervals over two days, the owner called or texted to check in and adjust our agreed upon schedule. He was so accommodating that it made the inevitable delays less stressful. There was never any discussion about charging me for the changes, and he was pleasant and thoughtful throughout. Several times, because of his extensive experience, he asked about things I had not considered. In this way, we covered all the bases and were completely prepared when the job began.
I negotiated what I believed was a fair price for the entire job. And because the moving team "owned" the job, it was well managed and, as I watched them work, my confidence in them grew. I learned that each man on this team has experience in other areas, such as lawn maintenance, landscaping, carpentry, and general handyman skills. Without a doubt, I will be calling on each of them again to help with other tasks.
Anyone considering a difficult moving event or transport of heavy and precious belongings can have absolute confidence in the service they will receive from the Big Man business.