Felix was very professional and understanding of what issues I had going on with my home. I called Felix because the previous company did not hold up their end of the bargain. Not only did he correct their mistakes, he found that I had a squirrel issue, not a rat. 2 weeks later, Felix came back the day I called and removed the dead squirrel from my attic. He went above and beyond, wish I could say the same for the previous company. Professional and courteous! I would highly recommend Felix to anyone who has rodent issues.