Price should not always be the final deciding factor when you have the right expertise aligned to deliver excellence the first time! Yes, it is more uncommon for one to place cost of services secondary these days, but I'd like to challenge you to think differently for a moment. Please allow me to share with you why:
I hired Juan with Silver & Black Electric Services to install electrical for my hot tub. To start, my hot tub was not delivered in accordance to the expected timeline. This made coordinating the electrical hookup in advance complicated and frustrating. From the time I began communication with Juan is where complication and frustration transformed into action and commitment!
Previously, I had requested quotes a couple weeks back. Silver & Black Electric Services provided me a reasonable bid up front, but it was not the first I investigated further. I sought a few other opinions and was indifferent regarding their inspection of the scope of work on-site, planning, supplies, scheduling appointment returns, and cost. When my hot tub finally did arrive, it was impossible to get anyone to engage timely. Typical how these things always seems to actually work in reality? Your not alone! Pay attention! This is where Juan with Silver & Black took the lead!
Upon my first inquiry the evening before the install, I inquired on availability from Silver & Black Electric Services via Thumbtack App built-in Chat. Juan was impressive with his fast turnaround offering me reasonable install window options -- so much so that he eventually worked with me one-off to make accommodating arrangements with my rather complex scheduling requirements.
As most electricians would want to do, Juan requested an on-site inspection. I informed him of some of my limitations and he worked with me to gather the information he needed to assess the job, provide me feedback, and coordinate the timeframe. Juan asked the right questions and I appreciated that as it demonstrated to me he was sincerely concerned about meeting my objectives and that he would be delivering with accuracy. While there was some variance in his actual start time, I was impressed with Juan's action-oriented behavior and intense focus in doing what he needed to do to obtain all supplies for his work to deliver to his installation commitment. Impressive.
Juan completed all work within the timeframe he estimated. He even went above-and-beyond and offered recommendation on another nearby, unrelated electrical modification. Juan actively communicated with me through the Thumbtack App all the way through the completion of the work, so I felt confident with the status updates on his work.
Upon final inspection of the installation, Juan took the time to give me an overview of his work. I observed this and took note of his delivery of detail which translated into his passion and pride in the work he does. He exuded focus, patience, and was a pleasure to converse with. I never felt pressured, rushed, or belittled by my knowledge [or lack thereof] in the electrical realm. This is to be noted as we have all previously dealt with tradesmen and his/her unfiltered, condescending tone.
Finally, Juan adhered to his quoted price for services and was prompt in finalizing the transaction. This was refreshing from the low-ball, inch up approaches that I have previously experienced on other hires.
One highlight in particular I took observation on was that Juan took the time to clean up his work (i.e., sawdust, loose parts/screws, crumpled paperwork, etc.). I can't tell you the last time I had an installer [even good installers] truly leave the site as one would expect. Wow! Thank you!
Juan, so glad that my hot tub arriving late caused my unforeseen panic as it allowed me the opportunity to put your services to the test! You delivered! After this experience, I would not even waste time bidding/calling/waiting before engaging Juan with Silver & Black Electric Services for my next electrical need!