Troy was very helpful, punctual and very friendly. His patience was very impressive, he was determined to get the job done and offered various options for me in regards to catching the cat stuck in our office ceiling. It took about an hour and a half overall, quick and painless and the cat was unharmed. He offered to come out the same night or the next morning so I really appreciated that. Very professional, very friendly and a pleasure to meet, I'll be calling him for any and all future pest control issues. Strongly recommend Caraway Pest Control to anyone!