Eric Harmsen, Piano Craftsman, LLC

Alpine, UT

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About this pro

How does your service stand out?

I have a unique resume of experienc.and education with the field of Piano Technology. I am confident in tuning and prepping pianos for various concert venues, churches, and private and in home settings.

What do you enjoy about the work you do?

What I do can be very fulfilling. I enjoy it when when customers enjoy the piano after I am finished. Tuning for concerts can also be very rewarding.

Location

Alpine, UT 84004

Years in business

17

Times hired on Thumbtack

137

Reviews

75 Reviews
  • Natalie T. Jul 25, 2017
    Piano Tuning
    Verified Review
    Eric was wonderful. His communication was great. He arrived on time and was great about explaining what he was doing and recommending future service. I'd highly recommend him.
  • Thumbtack Customer Jul 18, 2017
    He was a very delightful and talented person and full of information concerning the piano. I look forward to his next visit and the work he plans to do to improve the quality of our baby grand piano (close to 100 years old).
  • Jordan S. Jul 12, 2017
    Piano Tuning
    Verified Review
    Eric did a phenomenal job! I don't know if our piano had ever been tuned since we first got it so it was probably over 5 years. He spent a lot of time to get it perfect, since it was so out of tune. Now it's nice to play it again! Hire Eric, he'll get you taken care of!
  • Ken G. Jul 7, 2017
    Piano Tuning
    Verified Review
    Eric came out and tuned my piano. He was very proficient in tuning my piano. He found some things that was wrong and fixed them. He taught me a lot about how the piano worked. He found some other problems and will be returning to fix them. I highly recommend him, he was very pleasant and kind. Thanks for doing a great job!
  • Merrie S. Jul 3, 2017
    Piano Tuning
    Verified Review
    Eric was very responsive to my emails and scheduled my appointment within just a few days of contact. He got right to work, fixing a broken key and performing a pitch raise on my very out of tune piano. I will use him again!
  • Cody V. Jun 26, 2017
    Piano Tuning
    Verified Review
    Eric was great! Very honest & upfront. Not only did Eric tune the piano, but appraised it for future work that would be a good thing to be done.
  • Karla H. Jun 20, 2017
    Piano Tuning
    Verified Review
    Eric came in and got to work. He seemed to know what he was doing and did it well. He explained "regulation" to us, and we've chosen to have it done in a week or two. We feel our piano will be in good hands.
  • Natalie C. Jun 20, 2017
    Piano Tuning
    Verified Review
    Very knowledgeable and helpful.
  • Victoria A. Jun 7, 2017
    Piano Tuning
    Verified Review
    He is very knowlagable, hard working and honest technician. very impressive. I would definatley recomend him.
  • Thumbtack Customer Jun 3, 2017
    He spent extra time with the piano to make sure it would hold the tuning.
  • Stephanie G. May 31, 2017
    Piano Tuning
    Verified Review
    Eric was quick to respond and very professional
  • Annette S. May 28, 2017
    Piano Tuning
    Verified Review
    Eric was very personable, professional, qualified, and thorough in his work.
  • Lynn M. May 16, 2017
    Piano Tuning
    Verified Review
    Eric did an amazing job! He is very knowledgeable!
  • Jared M. May 11, 2017
    Piano Tuning
    Verified Review
    Eric did a fantastic job. We had a slightly harder project and we found it was going to be slightly more challenging to access the area of the piano so he could tune it, but he was able to really do a great job, great attitude and positive demeanor. I am extremely happy with the results and would definitely recommend Eric. I look forward to working with him again in the future!
  • Debbie C. May 10, 2017
    Piano Tuning
    Verified Review
    He was very friendly and thorough in our work. Our piano has never sounded better.
  • Kelly B. May 10, 2017
    Piano Tuning
    Verified Review
    Eric was on time, thorough, personable and did a wonderful job getting our beautiful old piano back into working condition. We have another appt with him in a few months to give her some more love. Thank you Eric and see you soon!
  • Ruth A. May 10, 2017
    Piano Tuning
    Verified Review
    Eric has a lot of experience with larger pianos and not only gave a great tuning service but gave me tips on how I could myself improve the performance. He saw potential problems down the road and gave me a general overall health report on my grand.
  • Katie W. May 9, 2017
    Piano Tuning
    Verified Review
    He is polite, knowledgeable, and considerate. He explains the purpose for the different repairs and asks if you would like them done. He does not do unnecessary work. We thought my piano would need to be tuned twice, but he said the piano was great after one tuning.
  • Clare S. Apr 25, 2017
    Piano Tuning
    Verified Review
    Fine tuning :)
    Eric was timely knowledgeable and thorough.
  • Brandon B. Mar 31, 2017
    Piano Tuning
    Verified Review
    Thank you so much!!
    Incredibly thorough and a very neat professional to work with. We look forward to using him again in the future. 😃
  • Kristin B. Mar 24, 2017
    Piano Tuning
    Verified Review
    Feedback for Eric Harmsen--piano tuner 3/23/17
    He is a kind person. He was running late and called me to tell me he would be here at 5:30 PM instead of 5. No big deal to me. Then he showed up at 5 minutes to 6 without any warning. He used the bathroom and was in there almost 15 minutes, answered his phone while working, having a conversation. He left here at 7pm. Not much time actually tuning the piano. He got very defensive when I mentioned that my experience with tuners is that they take a longer time to tune. I paid in cash and asked for a receipt. He said that he doesn't do receipts. I asked him to at least write something down to show as a transaction. He was very upset that he had to do that. I just wanted a tuned piano without much hassle.
    Eric H. Mar 30, 2017

    I'm sorry you were disappointed with my services. I was hired to tune a piano, nothing more. I have no control over the traffic or other outside circumstances. It is my goal to provide every customer with a professional piano tuning and presentation. If this was not meant to your satisfaction, I apologize.

  • Stephanie J. Mar 22, 2017
    Piano Tuning
    Verified Review
    price changed, but overall great
    He arrived on time, was polite and efficient. I was a bit surprised at the price as I was told $96 and if it needed anything additional I would be told upfront... It apparently needed to be tuned twice in the same sitting and I was charged a bit more than the $96 he quoted, so that was pretty disappointing to not have any warning or to be told before his work began that the price was not the the same. But, overall, his work was great.. Which is why I still gave 5stars.
  • Layne R. Mar 3, 2017
    Piano Tuning
    Verified Review
    I found my piano tuner.
    Very professional and polite. I would /will recommend Eric.
  • Steven M. Feb 23, 2017
    Piano Tuning
    Verified Review
    Great service and nice guy
    Eric did a great job. We originally thought our piano would just need to be tuned, but it needed a lot more work (45 year old piano hasn't been used in awhile). Eric was great and did all he could to get the piano sounding much better. We will use him again.
  • Natalie H. Feb 21, 2017
    Piano Tuning
    Verified Review
    Fantastic experience!
    Great communicator, showed up right on time, project turned out to be more intensive and Eric was very clear about the additional time and cost needed to complete the work. Very knowledgeable and professional and did a great job! Fantastic experience!
  • Rex F. Feb 17, 2017
    Piano Tuning
    Verified Review
    An honest quote was expected but, not delivered
    The quote was for $97. He quickly stated he needed to add $50 because it had not been tuned for a while. Clearly a bait and switch. Dishonesty is not the best policy.
    Eric H. Feb 17, 2017

    I am very sorry that you were disappointed with my services. Every effort was made to provide my services with professionalism and honesty. There was never any attempt on my end to "bait and switch you." When a piano has not been tuned for an extended period of time, it tends to go out of tune. When the piano is more than 20 cents flat it will require a pitch raise, a rough tuning before the fine tuning to stretch the strings. Any other technician would have done the same thing. Again, I am sorry that you are disappointed, but hope that you are enjoying your piano, and I thank you for the opportunity to serve you. Eric Harmsen

  • Ann F. Jan 28, 2017
    Piano Tuning
    Verified Review
    Outstanding Piano Tuning and Repair
    Eric is highly trained in piano tuning and repair. My piano hadn't been tuned in 30 years. He not only brought it back into perfect pitch, he discovered a problem with the action which was making it difficult to play. With his expertise, he was able to improve the "touch" so much that my 100-year-old piano plays more beautifully than it ever has. Give Eric a call.
  • Greg S. Jan 26, 2017
    Piano Tuning
    Verified Review
    Piano tune and repair
    Piano tuned and repaired, sounds great and is easier/nicer to play
  • Sarah B. Jan 24, 2017
    Piano Tuning
    Verified Review
    Excellent
    Very efficient and helpful.
  • Jorge R. Jan 18, 2017
    Piano Tuning
    Verified Review
    Great guy. Did a good job and is very knowledgeable.
  • Marsha J. Jan 18, 2017
    Piano Tuning
    Verified Review
    Just like new.
    Piano tuning. He spent a long time getting all the keys tune correctly. The piano sounds great now. His price was fair.
  • Becca R. Jan 15, 2017
    Piano Tuning
    Verified Review
    So impressed!
    Eric was amazing! He clearly knew his stuff. He took the time to really get to know the intricacies of my piano and was able to deduce parts of its history without my telling him. He spent hours with me, explaining every step to me as he worked. He really went above and beyond what I anticipated. I was very impressed with him and will definitely stick with his services for all future work on piano.
  • Kathy C. Jan 9, 2017
    Piano Tuning
    Verified Review
    Service was great!
    Service was great!
  • Kelly D. Jan 4, 2017
    Piano Tuning
    Verified Review
    Awesome service & very informative!
    Great service & very informative. This guys knows his stuff!
  • Jennifer B. Jan 2, 2017
    Piano Tuning
    Verified Review
    Piano Tuning
    He was on time, and made it sound great
  • Sheila O. Dec 28, 2016
    Piano Tuning
    Verified Review
    My piano sounds great!
    Eric was very prompt. My piano had not been tuned for many years. Eric did an excellent job, explained everything, was very personable, cost was very reasonable, and my piano sounds great. Thanks Eric!
  • Lindsay D. Dec 26, 2016
    Piano Tuning
    Verified Review
    Accommodating and thorough
    Eric went out of his way to tune our piano before Christmas. He gave it very thorough care, staying late on an evening to make sure it sounded terrific.
  • Andrew H. Dec 24, 2016
    Piano Tuning
    Verified Review
    Fair and Professional
    He came the day before Christmas Eve. He had to stay later than anticipated because our piano is very old and out of tune. I had to pay $50 more than quoted, but that was understandable given the circumstances.
  • Heidi R. Dec 16, 2016
    Piano Tuning
    Verified Review
    Good job but charged more that quoted.
    Did a good job, but charged $50. more than was quoted.
  • Lisi Y. Dec 14, 2016
    Piano Tuning
    Verified Review
    Skilled, Friendly Professional.
    I needed a good piano tuner to service the piano at my child's elementary school. It was badly out of tune and had several sticky keys. Mr. Harmsen was pleasant and professional. His skilled tuning made the piano sound great!
  • Rebecca M. Dec 13, 2016
    Piano Tuning
    Verified Review
    Highly recommend Eric! I will call him again!
    Eric set up an appointment quickly, was flexible with my schedule, and arrived on time. He was friendly and pleasant. I enjoyed having him in our home. He was professional and was able to perform much needed tuning and pitch raise on our piano. He was proficient and explained the process to me, and was also able to fix a squeaky pedal on the piano! It sounds much better. I would highly recommend Eric and will call him again to tune our piano.
  • David C. Dec 8, 2016
    Piano Tuning
    Verified Review
    Good craftsman
    Very knowledgeable craftsman. My piano sounds great.
  • Jana N. Dec 5, 2016
    Piano Tuning
    Verified Review
    Excellent choice
    Quality tuning for a reasonable price.
  • Charliece H. Dec 2, 2016
    Piano Tuning
    Verified Review
    Good Job
    He came quickly, completed the tuning, and then explained what else needed to be done to bring my piano up to spec.
  • Anna B. Nov 30, 2016
    Piano Tuning
    Verified Review
    I trust him to tune my mother's piano!
    He was available on very short notice to tune a rare antique piano before the holidays. Knowledgeable and personable, he was a delight to work with.
  • Clarissa A. Nov 17, 2016
    Piano Tuning
    Verified Review
    Excellent
    Knowledgeable and courteous, flexible schedule and trustworthy.
  • Matthew C. Nov 13, 2016
    Piano Tuning
    Verified Review
    Would recommend
    He came on short notice in time for my friends birthday which I appreciated very much. Very professional and got to work with no problem. I would definitely love Eric to work on our piano in the future!
  • Bruce H. Nov 12, 2016
    Piano Tuning
    Verified Review
    very pleased
    Nice guy, great job. Music to our ears.
  • Morgan B. Nov 9, 2016
    Piano Tuning
    Verified Review
    A piano expert!
    Tuned our VERY out of tune piano amazingly! Was right on time, and very easy to schedule with. Knows so much about pianos and was so helpful in teaching us what was going on with our specific piano! Highly recommend!
  • Patricia P. Nov 3, 2016
    Piano Tuning
    Verified Review
    Eric knows his business.
    Very professional. Very knowledgeable. Hired for return visit for a more in-depth tuning after piano was moved here from California. Good work.
  • Ricky A. Oct 28, 2016
    Piano Tuning
    Verified Review
    Very pleased
    Piano was tuned and serviced to my satisfaction. Very friendly guy.
  • Eurico C. Jun 3, 2015
    Piano Tuning
    Verified Review
    Eric was very professional, explained all steps of what he was doing and gave me recommendation on how to improve the quality of the sound of my piano. He was also very prompt, arrived on time. In general, a very positive experience. I recommend him 100%.
  • Michael O. May 17, 2015
    Piano Tuning
    Verified Review
    He came during heavy thunderstorms and was late but he had called to let us know and see if we still wanted him to come. He explained what he was doing and answered several questions with detailed information. Our piano sounds wonderful after 20 years without a tuning. We will have him back to retune again and again and again if all his visits are similar. We already plan on him coming back for some other work on the action.
  • Tim A. Apr 14, 2015
    Piano Tuning
    Verified Review
    Eric did a great job and was very pleasant to have in our home. My wife was very please with the job he did and the way he did his job. We would definitely hire him again to come in and take care of our piano.
  • Ariel B. Feb 21, 2015
    Piano Tuning
    Verified Review
    Easy to work with! He was very flexible with scheduling, even when we needed to reschedule at the last minute. He was very punctual, efficient, and clear about suggested future piano adjustments. We'll be happy to hire him again!
  • Carolyn G. Jan 20, 2015
    Piano Tuning
    Verified Review
    Eric was friendly, efficient and informative as to what he was doing. My piano sounds great. He even fixed my key cover, which has been broken for a long time.
  • Mark B. Jan 15, 2015
    Piano Tuning
    Verified Review
  • Rachael G. Jan 11, 2015
    Piano Tuning
    Verified Review
    He took care of my piano's needs. He gave me a price and asked permission before doing the extra work it needed.
  • Anastasia S. Jan 8, 2015
    Piano Tuning
    Verified Review
    Eric was very efficient and courteous. He arrived on time and did a very careful and thorough job of tuning my parents' baby grand piano. He also pointed out things that could be done to improve the condition of the piano further, while refraining from a sales pitch. I would definitely hire Eric again.
  • Raymond L. Dec 22, 2014
    Piano Tuning
    Verified Review
    I was not very happy with the extra charge no was I happy about returning to do additional work. I am extremely conservative when it comes to budget and I specifically wanted the piano tuned! Nothing less nothing more. In fact, I am irritated, I feel we have been hoodwinked.
  • Stephanie W. Dec 17, 2014
    Piano Tuning
    Verified Review
    Eric was very knowledgeable, professional and personable. I was so thrilled that he was able to show up so quickly and do such a wonderful job with my very difficult piano. I will be calling Eric again for service on my piano!
  • Jim M. Dec 10, 2014
    Piano Tuning
    Verified Review
    Eric is very processional and does a great job. I am very pleased with his work and highly recommend him to others.
  • Jerianna K. Dec 10, 2014
    Piano Tuning
    Verified Review
    He was very professional, respectful and courteous. He did a great job, and we even had him come back and do some extra repairs. I would definitely recommend him.
  • Arin N. Dec 1, 2014
    Piano Tuning
    Verified Review
    Eric was awesome. Our piano sounds great, and he was super personable.
  • April K. Nov 20, 2014
    Piano Tuning
    Verified Review
    Eric was very kind, answered all of my questions thoroughly and explained the parts of my piano to me. My piano sounds great, my children noticed right away that our piano sounded better and have been playing more! I would recommend Eric Harmsen to friends and family.
  • Sarah J. Oct 30, 2014
    Piano Tuning
    Verified Review
    Had a very good experience with Mr. Harmsen. He was personable, and tuned my piano professionally and efficiently. He was able to find the cause of a couple small issues I'd been having and I was happy to schedule a second appointment to fix said issues. His prices are extremely fair. Highly recommend.
  • Melanie H. Oct 7, 2014
    Piano Tuning
    Verified Review
    Never dreamed I could call and get someone to tune our son's piano the same day. It was in such need. Appreciate the service. MFH
  • Trevor L. Sep 29, 2014
    Piano Tuning
    Verified Review
    Eric was on time and professional. Tuned and pitch raised our piano and provided recommendations on how to fix the lost motion in our keys. Will be using him again....
  • Dustin D. Aug 25, 2014
    Piano Tuning
    Verified Review
    Very efficient. Wonderful experience will use for any piano needs.
  • Tara A. Aug 15, 2014
    Piano Tuning
    Verified Review
    Timely arrival, polite and professional service above and beyond what was expected, and very well priced. I would recommend him to any of my friends.
  • Courtney W. Aug 6, 2014
    Piano Tuning
    Verified Review
    Very good at his job, the piano sounds great!
  • Whitney C. Jul 31, 2014
    Piano Tuning
    Verified Review
    He did a great job & had the best pricing.
  • Amanda W. Jun 13, 2014
    Piano Tuning
    Verified Review
    Our piano sounds like smooth butter. It is perfecto! Thanks Eric Harmsen!
  • Michelle S. Jun 1, 2014
    Piano Tuning
    Verified Review
  • Rebecca H. May 6, 2014
    Piano Tuning
    Verified Review
    Eric was very knowledgeable and did a great job tuning my piano and giving it a pitch raise. He was kind to my kids who were intrigued with what he was doing and respectful of me and my time. So excited to play on a piano in tune!

Q&A

What is your typical process for working with a new customer?
We are usually introduced over the phone or Internet, where I present myself and offer piano tuning services. When I meet a new customer in person. I introduce myself again, and begin working on the piano. If ask the customer if there are any specific questions or concerns that they may have. If needed, I will provide the customer with additional information about heir piano, and what can be done to improve it further. As always, the customer's satisfaction is of the highest priority.
What education and/or training do you have that relates to your work?
Diploma in Advanced Piano Technilogy from North Bennet Sreet School, Boston, Massachusetts. Bachelors Degree in Music Composition from the University of Utah.
Do you have a standard pricing system for your service? If so, please share the details here.
Piano tuning: $96 Pitch Raise: $50 Action Regilation/Hammer Voicing $60 per hour.
How did you get started doing this type of work?
I moved to Boston and began my studies at North Bennet Street School.