FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Gentle-Men Movers, we believe in transparent and straightforward pricing with no hidden fees. Here’s what you need to know: Hourly Rates: We charge an hourly rate based on the number of movers and trucks needed for your move. Time starts when we arrive at your location and ends when the job is completed. Truck Fee: A one-time truck fee covers fuel, mileage, and equipment use. Additional Fees: Specialty items such as pianos, safes, or oversized furniture may have an extra charge. We’ll provide a full breakdown before your move. Long-Distance Moves: Pricing for long-distance moves is based on distance, truck size, and labor. We offer flat-rate options for these moves. Discounts: We offer discounts for military members, seniors, and students. Ask us about our seasonal promotions! No Hidden Fees: Our pricing is upfront, and we’ll always discuss costs before your move.
- What is your typical process for working with a new customer?
At Gentle-Men Movers, we make the moving process as smooth and stress-free as possible. Here’s what you can expect when working with us: Request a Quote – Start by reaching out! We’ll gather details about your move, including the size of your home, moving date, and any special requirements. Customized Estimate – Based on the details you provide, we’ll give you a transparent estimate, including labor, truck fees, and any additional services. Booking & Confirmation – Once you approve the estimate, we’ll schedule your move and send you a confirmation with all the details. Pre-Move Preparation – We’ll provide tips and guidelines to help you prepare for moving day. If needed, we offer packing services and supplies. Moving Day – Our professional movers will arrive on time, carefully load your belongings, transport them safely, and unload them at your new location. Final Walkthrough & Payment – Once everything is moved in, we’ll do a final walkthrough to ensure your satisfaction. Payment is processed based on your agreed-upon rate. Post-Move Support – We’re here for any questions or follow-ups after your move. Customer satisfaction is our priority!
- What education and/or training do you have that relates to your work?
At Gentle-Men Movers, we take pride in our expertise and commitment to professional service. Our team is trained to ensure the safest and most efficient moving experience possible. Here’s what sets us apart: Hands-On Industry Experience – Our movers have extensive experience handling residential moves, ensuring careful packing, loading, and transportation. Specialized Moving Training – We provide in-house training on proper lifting techniques, furniture wrapping, packing delicate items, and securing loads for transport. Customer Service Training – We emphasize professionalism, communication, and respect, ensuring a positive experience for every customer. Equipment Handling – Our team is skilled in using moving tools such as dollies, straps, ramps, and lift gates to handle heavy or oversized items safely. Continuous Improvement – We stay updated on best practices in the moving industry to improve efficiency, safety, and customer satisfaction.