It’s free with no obligation to hire
Hired 7 times
18 years in business
(Mountain Time Zone)
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7:00 a.m. to 6:00 p.m.
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Basement Finishing or Remodeling
What a nightmare. Tyler was super responsive through the bid process, and it’s not been great since then. First, the bid sheet listed the wrong company name on the “makes checks payable to” section, so I had to go back to the bank to get the check fixed. To Tyler’s credit, he met me at the bank to help out in case there was a problem getting the cashier’s check fixed. That was March 26. I was given an estimate of 4-6 weeks to start construction and 4-6 weeks to finish. April 16 (a Tuesday) rolls around and I get a call from a Tyler to let me know his framers had time in their schedule to do the framing, and we could get the HVAC, electric, and plumbing done as well. Inspection would be the following week. Awesome! We’re getting started early. We still had a bunch of stuff in the basement, but we could make it work. That night, my wife, stepson, and I got the basement as ready as we could because his framers would rather work around stuff than not work. That weekend, we brought all of the stuff up from the basement and it was ready to go. Between the first day and that Saturday, the electrician came, the HVAC got done, and a good amount of the framing was done. The water heater needed to be moved, but Tyler said he’d cover the labor if I covered the materials. Definitely better than I’d have expected, and we’re still feeling strong. The following Monday (April 22), more of the wiring got done. My wife and I got to work on. The material selection, updating the Google Sheet Tyler sent. Just before 6:00pm on April 25, Tyler called and asked if I could go pick up the shower head and faucet kit we wanted because the plumber would need it to install the tub the next day. I didn’t have time that evening, and I was fine with matching what we have upstairs, so he had me send pictures. Friday, April 26, we talked on the phone and he let me know he’d be out of town the following week, but he was going to schedule the inspection (three day turnaround) and have his guys address the punch list. May 6 (a Monday) rolled around and nobody had stopped by. I text Tyler (his voicemail message indicates text is faster), but it was a little late and I didn’t hear back. I called him the next day (May 7) and he told me that he had filed for the permit with the city and they had emailed him asking for additional information. He didn’t see that email before he left so there unfortunately hadn’t been an inspection scheduled. He told me the inspector usually finds something wrong because they need to feel like they’re doing something, but they could address the items on the inspection sheet and get it reinspected with a one, maybe two day turn around. He text me two days later (May 9) and said the permit was good and the inspection would be the following Tuesday, May 14. Reinspection (we’re still counting on it not passing at this point) would be Thursday at the latest, and we could start insulation the next day. On Monday, May 13, Tyler’s guys were there to make sure everything is inspection-ready. There’s also a bucket with urine in it under the stairs. The basement stinks pretty bad when I get home from work to check where we are in the project. May 14 comes, the inspection is done, and I hear nothing at all from Tyler. I called him Friday morning (May 17) to express that I’ve not been too happy with the level of communication to date, and it’s starting to get frustrating. Add to that the fact that we’ve got everything from the basement in our living room, kitchen, and bedrooms upstairs, and we’re feeling pretty tight for space. He said he’d been pretty sick all week and hadn’t gotten a lot done. I mentioned that we’re 4 1/2 weeks into this process that should have taken no more than 6 weeks and we still haven’t passed inspection. Tyler tells me that they didn’t actually start early, they were just able to do the framing early. I’m not entirely sure what reasonable person wouldn’t safely assume that when the framing, plumbing, HVAC, and most of the wiring are all done that the project has actually started. Silly me! Even so, we’re 7 1/2 weeks into what would have been 12 weeks on the long end. Tyler also tells me that the reinspection is scheduled for Monday (May 20). I asked him if it would be ready for reinspection on Monday, and he said it would be if he could get his guys out that day or the next (Saturday). To make sure I was clear on our expectations, I asked him "So you're committing to me right now that you'll have your guys out today or tomorrow and it'll be ready for the inspection on Monday?" After responding that was his goal, I pushed for a commitment because "goals" haven't gotten us very far to date. He said they would come out on Saturday. Having plans on Saturday, we made arrangements for Tyler to get into the house in my absence. He said he'd be more communicative going forward. After getting home around 4pm on Saturday (May 18), I checked out the basement. Nothing had been done. I text Tyler, and he said he'd follow up with his guys. He also let me know that the city didn't have openings on Monday, but they'd do reinspection on Tuesday (May 21). He followed up 30 minutes later and let me know his guys had car problems (he sent a picture of the car with the tire off of it). He apologized for the delay and said "I'll make sure personally your house is ready for the re4way on Monday." Monday comes, and I get home from work at 5:30. Nothing is done at all, so I text Tyler. An hour later, I text him to ask that he send a copy of the construction agreement I had signed. I heard back from him after 9:00 letting me know that the terms are also on the bid. He also said that he'll "for sure" knock everything out that needs to be done because he has to make sure he's there for the walk through with the inspector. Thumbtack says this pro is rated highly for "punctuality, responsiveness, and value." I can testify that the value is there, but so far my experience with Tyler has been anything but punctual and responsive. I've been left wondering what's going on as deadlines pass, time and again. To date, we still don't have all the wiring run. The CAT5 internet cables still aren't there. An existing hole would have made the tub easier to install, but the plumbers put the tub in facing the other way and had to use a sledgehammer to bust out the concrete accordingly to run the piping. I have no faith in Tyler to keep me apprised with what's going on in my home, and there's no reason for me to believe our most current estimate (one week for sheet rock, one week for painting, two weeks to finish up everything else). Proceed with caution!May 21, 2019Verified
Due to circumstances beyond anyone's control, we were not able to receive a bid when we first made contact with Utah Basement and Bath. Tyler reached out to us and was able to provide us with a quick, detailed bid for our remodel request.Sep 10, 2018Verified
It was a pleasure to work with Tyler and Oscar. I can tell this guys have a lot of experience. They are professional, knowledgeable and fast. Thank you for my stunning new basement.Apr 26, 2018
Basement Finishing or Remodeling
I got a lot of bids for everything but I kept coming back to these guys. Tyler knew what he was talking about, professional and helped me compare apples to apples when I was comparing bids and details. He is the first to say they're not the cheapest; however their pricing was fair and quality of work reflects that a high standard. He helped me configure design and I felt confident with him and his crew in my home.Mar 12, 2019Verified
They did a great remodel job.May 16, 2019Verified
License Type: Residential and Small Commercial Contractor (UT)
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing is competitive. Pricing varies depending on the type and size of the project. During your free estimate we give you a rough price, then a detailed quote will be sent out within 1-3 days with the accurate cost of the project.
- What is your typical process for working with a new customer?When working with a customer, we first schedule a free estimate. One of our estimators will go out and measure and discuss all the wants and needs the customer has. Then within a few days the customer will receive a bid. If the customer wants to move forward with the project they will be able to do so by calling our receptionist to be put in our production calendar. If the customer has any questions about their bid they can contact the estimator and he will gladly answer all their questions. We enjoy every step of working with our customers, their satisfaction is what we aim for. We want our customers to enjoy every step of working with Utah Basement and Bath.
- What education and/or training do you have that relates to your work?We have over 15+ of unmatched expertise. We are licensed and insured.