- What should the customer know about your pricing (e.g., discounts, fees)?
We simply work on a time + materials basis. Our two-hour minimum package is perfect those looking to mount a television on a wall, change out some doorknobs, replace a garbage disposal, change out some light fixtures, replace a ceiling fan and many other items on that "honey do list." If your project should extend beyond 2 hours, we will only bill 15-minute increments to ensure you get your every minute's worth. Our half-day package is an excellent value for our customers. This gives our skilled Craftsmen more time to complete the lengthiest of "Things to do" lists like molding repair, wall repair, touch up paint and more. We of course provide full day packages for the Homeowner/Project Manager that is looking for a Craftsman to complete any project. Our team of skilled painters, carpenters, handymen, flooring experts, hardware repair, door install, cabinet install, stucco repair and general handymen are ready to exceed your expectations.
- What is your typical process for working with a new customer?
After a brief conversation over the phone and using our vast experience of past projects, we provide an estimate of time needed and assign the best craftsman to complete the desired tasks. The evening before the scheduled visit, our craftsman will call you to confirm the appointment, briefly discuss the project and review any changes or questions about the project. The day of the appointment, a text message is sent to you prior to the appointment time, letting you know that we are on our way. This text provides a link to a picture and bio of the craftsman, so you know exactly who is coming to your door.
- What education and/or training do you have that relates to your work?
In addition to the over 180 years of combined experience in the construction/service industry, our team has a strong commitment in continuing education and a firm desire to remain current in the latest advances in home building/repair. Ace Handyman Services provides a vast library of current and relevant hands-on training seminars and refresher videos to ensure we maintain a state-of-the-art focus on all jobs. Whether it be installing alarms systems, or hanging a door, you can be sure we will be using the most durable and efficient practices possible to complete any of your home, property and retail property needs.