FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is always straightforward during the in-home estimation were able to give an exact price of what the project will cost in most cases. All fees and added charges including taxes on materials are always explained and never hidden.
- What is your typical process for working with a new customer?
During the first or initial contact we just try to get a feel for the customer needs what is their project how many square feet what are their desires and hopes for the outcome and what is their budget. Then we like to do an in-home estimate consultation this is where we take measurements get an accurate estimate of what the job is going to cost educate the consumer about the products and the installation process to give them their best fit. Once we come to an agreement we sign our service contract schedule and get the installationDone.
- What education and/or training do you have that relates to your work?
As a Company we have years of experience working with stone tile and all manner of Flooring including passing General contractors classes and the test many of us have been working in the industry our whole lives.