Aarf Pet Care

Salt Lake City, UT

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About this pro

How does your service stand out?

We always go the extra mile to provide the highest quality pet care service in the Salt Lake City area. Our team members are fully vetted, well trained, committed pet care professionals who love their work with Aarf and stay with the company for much longer than usual pet care providers. As a result, we have great continuity of care for our furry animal clients, and they and their humans love that!

What do you enjoy about the work you do?

We all love animals, and we all love their humans, so that makes us a very happy team!

Location

Salt Lake City, UT 84107

Years in business

9

Number of employees

13

Times hired on Thumbtack

32

Reviews

25 Reviews
  • Robert P. Aug 10, 2017
    Pet Sitting
    Verified Review
  • Amber H. Aug 3, 2017
    Pet Sitting
    Verified Review
    Thanks for your help!
  • Thumbtack Customer Jun 21, 2017
  • Taisia A. May 30, 2017
    Dog Boarding
    Verified Review
    I can't even begin to describe how happy I am with Aarf House! We boarded our baby boy while we were gone for a week, and like many anxious dog parents, wanted the best for our dog. Aarf house definitely provided us just that! We received daily report cards of our dog through the day, pictures of our pup, and they even take your dog hiking! It's seriously the best. My dog is passed out next to me just as happy as ever. So thank you Suzie and co for such a wonderful experience!
  • Cynthia W. May 13, 2017
    Dog Sitting
    Verified Review
    Aarf Pet Care has been such a lucky find for me. Susie is truly passionate about caring for pets and has provided such a wonderful venue for taking care of the pets. Leaving my dog in her care has provided me with peace of mind that I have not found at other boarding facilities. I highly recommend her and her services.
  • Carrie J. May 10, 2017
    Dog Walking
    Verified Review
    This is an awesome dog walking business. Kristen took such good care of aspen he just loves her. I would recommend them always ..
  • Gwen G. Apr 29, 2017
    House Sitting
    Verified Review
    Suzie is wonderful ! She and her staff are true pet lovers who always go the extra mile to be accommodating and provide loving, quality care for our dog Griffin. We would highly reccomend Art Petcare!
  • Zach G. Apr 10, 2017
    Dog Sitting
    Verified Review
    Peace of mind while we're away
    We are so grateful to have found Suzie after a long search for a pet sitter for our Wheaten Terrier. From the moment we met Suzie we knew she was the one for us and our dog. We now have peace of mind to travel abroad knowing that our beloved Griffin is in the best of care while we're away. We feel so fortunate to have found Suzie and Griffin is excited to be a new member of the Aarf pack.
    Suzie E. Apr 28, 2017

    Thanks so much Zach! We love Griffin and are so happy that you found us. We will always work hard to give him the best care possible!

  • Tanner H. Oct 27, 2016
    Dog Walking
    Verified Review
    Aarf did a great job
    Aarf did a great job taking care of my dog while I was away on business. They took pictures and gave me updates. He was a happy boy when I got back.
    Suzie E. Jan 10, 2017

    Thanks so much Tanner! We love Rambler and are so happy you trust us with his care when you are away!

  • Keiko I. Jul 1, 2016
    Cat Sitting
    Verified Review
    Suzie E. Oct 13, 2016

    Hi Keiko, thanks so much for the five-star review, and for letting us take care of Chatta and Mimi for you! We love them!

  • Annie R. Jan 28, 2016
    Pet Sitting
    Verified Review
    Suzie E. Mar 22, 2016

    Thanks for the great review Annie! We love Fly and your kitties and are always happy to take Fly hiking and visit the kitties for you!

  • Jeri P. Sep 15, 2015
    Dog Walking
    Verified Review
    I'm so happy to have found Aarf Pet Care when I injured myself and wasn't able to walk my dog. They have the most wonderful people working for them and you can just tell how much they love animals. I recommend them highly!!
    Suzie E. Mar 22, 2016

    Thanks so much Jeri! We are so glad you found us too, and we love walking Teddy for you!

  • Maria V. Aug 27, 2015
    Dog Sitting
    Verified Review
  • Elliot W. Jul 11, 2015
    Dog Walking
    Verified Review
    Suzie and the entire Aarf crew have been great to work with! My dogs are happy and my stress is less! They've been very accommodating and have gone above and beyond for me.
    Suzie E. Mar 22, 2016

    Thanks so much Elliot! We love Sandy and Albert and we are always so happy to see them and take them out for a great walk!

  • Brian B. Jun 25, 2015
    Dog Walking
    Verified Review
    Great communication and schedule flexibility. Love the online bill pay too
    Suzie E. Sep 12, 2015

    Thanks so much Brian! We love Ruby and are so happy you trust us to care for her when you are away!

  • Scott K. Jun 3, 2015
    Pet Sitting
    Verified Review
    I wish there was a six-star option. The Aarf crew could not have been more kind of attentive with our sometimes temperamental Lhasa Also. Highest recommendation!
    Suzie E. Sep 12, 2015

    Thank you so so much Scott! We do our best to make everyone happy and we are so glad that you and your little princess are pleased with our care for her and you!

  • Lisa K. May 24, 2015
    Pet Sitting
    Verified Review
    Aarf did a great job watching my two kitties while I was away for 9 days.
    Suzie E. Apr 28, 2017

    Thanks very much Lisa for letting us take care of your kitties for you - we love them and can't wait to see them again!

  • Craig P. Mar 24, 2015
    Pet Sitting
    Verified Review
  • Kelly B. Dec 17, 2014
    Dog Walking
    Verified Review
    Fantastic. Very friendly and accommodating. My schedule changes at the drop of hat and she always makes it happen. I would recommend her and her employees to anyone.
  • Jennifer D. Oct 22, 2013
    Pet Sitting
    Verified Review
    Suzie and Gayle were both very warm in email correspondence as well as the time that they spent with our dog, Chloe. They kept our Golden Retriever company overnight for 4 nights while we were away. Their caring attitude and attentiveness to Chloe made us feel better about having to leave her behind.
  • Beverly C. Oct 1, 2013
    Whenever we go out of town, we can call Suzie and she will be there to tend our house and our dog. She's even come on short notice. We have left town for 3-10 days and we always feel confident that everything will be fine when we get home. Our dog is always relaxed and content when we get home. She gets to go for a couple of walks every day we're gone and I know that she's had some fun catching her toys in the yard. We feel that our house is safe, our mail is always piled on the table along with our newspapers. We COULDN'T do without Suzie!!
  • Rachel T. Oct 1, 2013
    Suzie and team at AARF are an awesome team who really care about my dogs! They are responsible, adjust quickly when I need to change my schedule, text me cute pictures every day post a walk or hike, and my dogs are far less "wild" when I arrive home at the end of a work day. I very much appreciate their services and recommend them whole heartedly!
  • Susan B. Oct 1, 2013
    Suzie is a Godsend when it comes to pet care! She loves my dog and my dog loves going to Suzie's house. Gracie gets her "vacation" while we are out of town. She has her daily hike and play time with the other dogs. It's a win win for everyone!
  • Calla G. Sep 30, 2013
    I LOVE Suzie and she loves my dog :) She is so sweet and will take him anytime we need him. Sometimes she goes on 1 hike but other times she will take the dogs on 2 hikes which is well worth the $ she charges especially for my active dog!
  • Susan S. Sep 30, 2013
    Suzie began by walking my dog Mike. When we began needing pet sitting, she then took care of him as well as my two kitties when we were out of town. Everyone has been better now that they are cared for at home rather than at a kennel or the vet. I am quite comfortable leaving the fur children in her care and don't worry to much about them. Besides, I get updates on my phone so I know what they are up to.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Our 1-hr dog hikes, one of our most popular services, are $25 as they have been for several years. If we hike a particular dog more than once a week the rate drops to $23 per hike. Pickup and dropoff at the client's home are in addition to the hour of hiking, but are free of charge. Our overnights start at $60 per night for one pet, and we can manage a household of as many pets as anyone may have. We have successfully stayed overnights with a household of 5 dogs and 6 cats for quite a while now, and love it!
What is your typical process for working with a new customer?
We will arrange a free at-home consultation to go over the customer's needs and meet with them and their pet(s). We also email our forms for completion by the customer. If hired, we will learn the complete routine for the pets, get a key or other type of access to the customer's home (such as a garage door code), gather the completed forms for inputting into our client database that is accessible by all members of the Aarf Team, and look forward to taking great care of the customer's pets as scheduled! We have recently implemented a sophisticated scheduling, communications and invoicing system designed especially for pet care providers, and our clients love the convenience, efficiency and error-free simplicity of using it to communicate, schedule services and pay their invoices.
What education and/or training do you have that relates to your work?
I consistently study professional journals and other science-based works about animal behavior, training, care, health, and well-being. I have worked many years as a foster care provider and as a volunteer in various shelters. I have a deep and complete understanding of dog behavior from working with them full-time in groups and individually since 2008. I also graduated from the Goldman Sachs 10,000 Small Businesses Program for small business owners in 2014. I gained so much invaluable knowledge about running my business through this excellent program, and I am constantly striving to apply best practices to every facet of my business. I also subscribe to several top newsletters and periodicals about dogs and cats and am continually learning the most up-to-date information about their health, training, well-being, etc. I share a lot of this information with my staff, and we regularly have trainings to continue to improve our level of knowledge in order to better serve them and our clients.
How did you get started doing this type of work?
I've always loved animals and it was a natural progression from caring for my own two dogs to allowing a friend's to stay when they were out of town, to allowing two friends' dogs to stay, etc. That was years ago, and now I have staff staying all over town on any given night with cats, dogs, bunnies, hamsters, chickens, fish, lizards, etc.!
What types of customers have you worked with?
Adventure hikes for dogs in the foothills and mountains around Salt Lake City (including pick up and drop off) Dog walks, visits, and care Cat visits and care Overnight stays Custom pet care services
Describe a recent project you are fond of. How long did it take?
Our proudest accomplishments are being there for the customer and their furry family member from the time the pet is brought into the home through the end of its life. We give loving care every time we see the pet, and cherish our opportunities to be their lifelong friends. We are also honored to be some of our clients' pets godparents, having even been put in some of their wills in case they should predecease their pet. We would happily provide a home to any of them if that was to happen. We also assist those clients of ours who need assistance with the process of letting go when the time comes, through referrals to end-of-life professionals and support systems.
What advice would you give a customer looking to hire a provider in your area of work?
Check out our website, or visit us on Facebook! Compare us to our competition - we are the best and our client reviews prove it!
What questions should customers think through before talking to professionals about their project?
We recommend that customers request referrals or references, that they inform themselves of the going rates for quality pet care services, and that they request a meeting with the professionals before engaging anyone to care for their pets.