- What should the customer know about your pricing (e.g., discounts, fees)?
I will usually offer discounts for repeat customers. I'll offer bigger discounts for referrals that result in another booking. I feel that my pricing is fair and not inflated. I keep a small operation to keep my costs low, and as long as I'm able to book clients, I am able to pass the savings to you to keep the work flowing. That is my business model.
- What is your typical process for working with a new customer?
I don't require a lot of interaction or communication. I am sensitive to people who are shy. I am perfectly capable of communicating, even in real-time, through email or text. Otherwise, give me a call and tell me what you'd like to see. If you'd like to get to know your yard guy we're not going to be awkward. We'll greet you with a smile, as names, and try to catch your vision. We understand that working with "strangers" can be a little intimidating, so we want to reassure you that we are there to work hard and quickly for your vision. Once there is interest, we'd love to initiate a conversation, book a time that works, get your expectations, and get to work. If you're satisfied, we hope that we have left an impression and earned your repeat business, and/or a referral. We want to be "your guy" for this kind of work.
- What education and/or training do you have that relates to your work?
As for me, I've been doing yard care since I was 10. 25 years later it is something that I really enjoy. I worked for Senske Lawn Service (unfortunately, they just sold lawn care and pest control) and I weirdly have a passion for mowing, edging, and weeding. I like being able to see the progress as it happens. There is no "certification" for lawn care, or pruning bushes. I would be worried if there was. It's a small business that meets a need. I am also educated in marketing with a bachelor's degree and 5+ years of experience. And, if you're reading this... I've just found another avenue to marketing that information. It's unconventional, but it's working.