Air Ducts Heating & Cool Plumbing Services LLC
About this pro
Responsive and reasonable price point. However, communication is unprofessional. Severed relationship for potential future work with management company. Fingers-crossed services rendered addressed repairs needed.Jul 20, 2018Verified
At first, I was a little deterred when I saw a previous review. I am so glad I chose Air Ducts Heating & Cool Plumbing Services LLC and want to personally and publicly thank Evet for the work he performed. He was punctual, provided a scope of work along with a price and most of all he cleaned up the mess created during the process. I would highly recommend him and will use his services again for future business. Thanks Evet, I appreciate you bailing me out! Kirk Chatman Fairfax Realty Inc.Mar 7, 2017Verified
DO NOT HIRE. I've been waiting to post this review to see if Evert would stand by his workmanship and return to complete the job of installing and sealing our HVAC system; unfortunately, he has not done so and has been unresponsive and unprofessional in his communications. I should have known that Evert was not a consummate professional when he said he couldn't wait for the winter for everyone's HVACs to start breaking. Little did I know that my brand new one (installed in April 2017) would be among those. After Evert installed our new system in April of 2017, it immediately rained, washing the sealant off of the system and leaving it vulnerable to rust, etc. He promised to return and fix the issue but never did. After many unreturned phone calls and text messages, my wife reached out to him in hopes that perhaps he would respond to her instead. He did. Almost immediately. When he discovered what the request was, he told my wife that he was glad he was dealing with me and not her indicating she was a nag. He then promised to come that weekend .... and the next. When he didn't and I followed up with him, he responded with one word (a four letter one starting with F that is not appropriate to write here) and still did not arrive. In the interim, a neighbor who was doing roof work alerted us to a lot of debris that had appeared on the roof after the installation. When we went up there to check, there was a ton of trash (empty buckets, used materials, and lots of pieces of the old HVAC system which Evert had said he would remove as part of his installation, etc.) as well as multiple empty six packs of beer. Given these items were not on the roof before the work and we had no other vendors on our roof in the interim, it is safe to assume that Evert and his guys were DRINKING ON THE JOB. See photos below. With the recent cold front, we just switched on our heater and, surprise surprise, IT IS NOT HEATING and instead just circulating room temperature air. I am in the process of having someone else come and fix our less than one year old HVAC and will be taking up the matter with Thumbtack/Fairclaims in hopes of getting a fair resolution since we will likely now have to pay someone else to get our heat working. We would not want Evert on our roof again given his unprofessional behavior and his clear lack of expertise and demonstrated lack of responsiveness. It is too bad as we have hired many vendors from Thumbtack and have had great experiences.Dec 29, 2017
Able to schedule same day visit to fix our AC unit. Tech explained the issue and was able to fix it all in one day. Very polite and professional, would recommendJul 14, 2018Verified
Professionalism and work ethic. They were able to diagnose and address the issue without giving me the run-around. Would use them again.Jul 5, 2018Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?Service Fee + Cost of Repair + Parts
- What is your typical process for working with a new customer?Service Fee diagnostic, We find the issue and determine what would it take to repair it. Labor to do repair.
- What education and/or training do you have that relates to your work?Master Hvac Trade and Plumbing Services. Real State Managing Properties doing full Houses Hvac, Electrical and Plumbing.