Hired 43 times
7 years in business
(Pacific Time Zone)
Mon - Fri
9:00 a.m. to 5:00 p.m.
Credit card, Cash
Photos and Videos
This company is terribly unorganized and can't run a business. 3 weeks after placing our order and the 30 minute measuring visit on July 26, I emailed to see if we could schedule the installation. Well, the window wasn't even ordered yet and they said they had to come out and re-measure. If it's this hard to work with them during the ordering process, I can't imagine how scary the installation would be. Oh, and it will take 10 days to initiate the refund of my deposit! Not a fan.Aug 22, 2018Verified
Window install crew is excellent. Communication with the sales rep after signing the contract was spotty at best.May 10, 2018Verified
The installation went very well and the windows are well insulated and of good quality/value. A team of 5 did the install - never left my house, except for lunch, and were done by 3:30pm. I would ABSOLUTELY recommend the Home Doctor for a window install.Dec 21, 2017Verified
Communication with this company is terrible, they didn't come at the appointed time. Appointment was for 11:30am this morning , someone from their end confirmed my appointment at 9:30am this morning, then i received a phone call saying the appointment wasn't confirmed. This is my first bad experience on thumbtack! Customers Beware.Aug 16, 2017
Great job and quality installation. This company takes pride in what they do and respects their customers. I would highly recommend and we will definitely use them again in the future.Jun 26, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?With so many different options, styles, sizes, brands, colors, etc. - pricing can easily get confusing in our industry but we make it simple and easy to understand.
- What is your typical process for working with a new customer?We start with a quick, free, no-hassle quote good for 1 year. This process takes 30-60mins. We want to figure out what you need. When you are ready we schedule the work. Most jobs take just 1 day.
- What education and/or training do you have that relates to your work?We are always continuing education. If you're not climbing up the hill you're falling down.