Five Star Painting Loudoun
Rachelle R.Nov 15, 2017Verified
Very disappointed that they contacted me twice, based on my Thumbtack request. My request submitted was very clear. Single coat of paint on one 10x10 wall. I want an accent wall for my nursery. I called and talked through my request again with Jamie. Schedule Marc to come out for a measure and full quote. I received an email the night before the quote, advising that he would not be coming out, because my job was less than $800 worth of work. In my opinion, they could have read the request and kept on scrolling. Don't respond to jobs that don't meet your threshold, you waste people's time.Oct 30, 2017VerifiedStuart N.'s reply
Hi Miche'La J., We are really sorry that this happened with your quote. We have a customer support system that manages our quotes on occasion, but we are a locally owned franchisee. At the time you requested your quote, client services had not been communicated to that our minimum had raised to $800, and that is why they scheduled you for an estimate. I apologize for the lack of communication on our end. Excellent customer service is important to us, and we sincerely apologize that this occurred.
About this pro
Years in business6
Times hired on Thumbtack7
Number of employees2
Photos and Videos
Q & A
- What should the customer know about your pricing (e.g., discounts, fees)?All measurements taken are put into an estimation software and database to calculate an accurate price. The price is broken down by area in subtotals, with a total price calculated at the bottom, in our detailed, itemized quotes we send to our customers via email. This is to ensure our price is fair and accurate, visible, and organized so that no area is ever left neglected.
- What is your typical process for working with a new customer?Our job process is as follows: 1) Estimator meets customer and measures spaces to be painted. 2) Measurements are input into estimating software and detailed quote is sent to customer via email. 3) If the customer decides to hire us, then a painting crew and job manager will arrive at a scheduled time. The job manager reviews with the painters the areas to work on before job is started. 4) Job is finished on scheduled day and the job manager walks through the final job to inspect for quality and touch base with the customer. 5) A job manager supervises each job and communicates with the customer throughout the process to ensure all needs are met and the final result meets expectations.
- What types of customers have you worked with?Residential properties, including houses and townhomes, and commercial properties, including restaurants, mall spaces, and offices; interiors and exteriors for all job types. We have provided painting, carpentry and trim installation, drywall repair, power washing, wood rot repair, and deck refinishing for these customers.