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Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Virus or malware,
System error or blue screen,
Troubleshooting needed to determine issue
Gemar provided rapid, professional service at a very reasonable cost. Best of all, he fixed the problem, which i had thought was intractable. He got right to the heart of the problem and devised a simple approach to fixing it. He implemented it essentially overnight and brought the computer back in working order. He installed the computer in the office and waited to ensure it was working correctly. I would highly recommend him.Dec 19, 2018Verified
Gemar replaced the motherboard of an expensive computer of mine. I had tried to resolve the issue through two other service providers, but neither one was able to finish the job. Gemar was extremely professional, responsive and provided great value. I would go back to him in a heart-beat.Mar 30, 2018
Absolutely excellent service, fast, diligent, and results-driven.Jun 18, 2019Verified
Very responsive, price was very reasonable/affordable, and explained everything that was he was doing as he was doing it. Definitely will use Service First Technologies again if I have any future issues with my laptop!Oct 25, 2018Verified
Service First was incredibly easy to book and they picked up and returned my laptop at the convenience of my schedule. Very professional and knowledgeable.Apr 7, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?SFT periodically offers promotions as well as discounts. We value our customer relationships & encourage them to opt-in via text for not only great offers but periodic updates & tech tips on what you can do to optimize your devices. We also like to keep our customers informed as to what new technologies have been added to our industry.
- What is your typical process for working with a new customer?With SFT, we understand that structure is important. We also understand that sometimes situations warrant moving away from it. Our usual workflow includes our initial contact & consultation with our customer, going over the plan for resolution, agreeing on a date & time for remote connection, executing the plan for resolution, & testing. It is during the initial consultation that our flexible payment methods are discussed with our customer. The consultation also involves retrieving customer contact information so that we can check back on the services provided as well as give tips on how to avoid future issues.
- What education and/or training do you have that relates to your work?Gemar E. Asadullah, the owner & operator of SFT has over 16 years in the Information Technology field. These 16 years include the roles of an online support technician, PC services technician (which involve in-depth repairs of hardware & software services), & Network Support Analyst, where I maintain the network of one of the biggest law firms in the world. Past certifications include Network+, Cisco Certified Network Associate, & MS Outlook 2016. The hardware that I have experience supporting is virtually most Lenovo model laptops (T series, X series, Yogas, & carbons), tablets, HP printers, Xerox MFDS, & multiple desktop models. We regards to software I have deep knowledge of the Windows 7, 8, & 10 platforms in a corporate environment as well as a SOHO (small or home office) environment. I'm proficient in the configuration & servicing of Macs (laptops & all-in-one models) as well as different Linux flavors such as Ubuntu, Fedora, & Red Hat. I also manage Cisco switches & routers, which includes wireless access point configuration/troubleshooting & VLAN management.